Tomara Parson

CSR/Cashier/Warehouse

Memphis, TN 38114

ady1jo@r.postjobfree.com

+1-901-***-****

I'm a hard working customer service/warehouse service provider in need of a full or part time position. I have excellent work ethic and customer service skills. I have also picked/packed, did inventory, and some line work. I am a very fast learner and i am very dependable. Authorized to work in the US for any employer

Work Experience

Account Management Specialis/CSR

Internal Revenue Service - Memphis, TN

June 2021 to Present

Assisting tax payer with account information regarding their return, refunds, and balance due. Correcting and or adjusting anything on the account

Customer Service Representative

CRISP CONNECTION - Memphis, TN

September 2018 to May 2021

ASSISTING CUSTOMERS WITH MEDICARE, LIFE INSURANCE, AND PAYMENT OPTIONS Assembler

National Guard Products - Memphis, TN

March 2016 to August 2018

Inserting silicone into metal, and picking ordered merchandise Money Center Cashier

Walmart - Horn Lake, MS

December 2015 to July 2016

i started as a stocker unloading merchandise from the truck and taking to the floor for the correct location and the then was moved to the money center helping customers with bill payments and money transactions

Material Handler

DHL - Memphis, TN

September 2013 to January 2015

Picking merchandise, manifesting, palletizing inventory Problem Resolution

CUSTOMER SERVICE REPERSENATIVE

TALENT FORCE/DISNEY CALL CENTER - Memphis, TN

February 2013 to August 2013

ASSISTING GUEST INQUIRIES

• PLACING AS WELL AS REPLACING ORDERS

• TRACKING ORDERS AND TAKING CARE OF THE GUEST

PROCESSOR, DESK CLERK

ScanSource - Southaven, MS

November 2011 to January 2013

PROCESSING/SCANNING ORDERS IN AND SENDING THEM DOWN THE LINE

• HANDING OUT ORDERS, ANSWERING CALLS, AND INFORMING THE STAFF OF THE GOAL THAT NEEDS TO BE REACHED

Education

High school

Skills

• Custodial (Less than 1 year)

• Customer Service (3 years)

• Picker/Packing (2 years)

• Customer Support

• Call Center

• CSR

• Customer Care

• Materials Handling

• Order Picking

• Warehouse Experience

• Commercial Cleaning

• Load & Unload

• Assembly

• Shipping & Receiving

• Microsoft Word

• Filing

• Analysis skills

• Communication skills

• Manufacturing

Certifications and Licenses

Gaming

November 2017 to Present

Being able to deal any casino game

Assessments

Customer Service Skills — Proficient

December 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Memorization — Expert

August 2019

Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.

Full results: Expert

Customer Service Fit — Proficient

August 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skillls

CSR, Data Entry, Typing, Picking and Packing, Handling Money,

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