Customer Service Call Center
Resume:
Tomara Parson
CSR/Cashier/Warehouse
Memphis, TN 38114
************@*****.***
I'm a hard working customer service/warehouse service provider in need of a full or part time position. I have excellent work ethic and customer service skills. I have also picked/packed, did inventory, and some line work. I am a very fast learner and i am very dependable. Authorized to work in the US for any employer
Work Experience
Account Management Specialis/CSR
Internal Revenue Service - Memphis, TN
June 2021 to Present
Assisting tax payer with account information regarding their return, refunds, and balance due. Correcting and or adjusting anything on the account
Customer Service Representative
CRISP CONNECTION - Memphis, TN
September 2018 to May 2021
ASSISTING CUSTOMERS WITH MEDICARE, LIFE INSURANCE, AND PAYMENT OPTIONS Assembler
National Guard Products - Memphis, TN
March 2016 to August 2018
Inserting silicone into metal, and picking ordered merchandise Money Center Cashier
Walmart - Horn Lake, MS
December 2015 to July 2016
i started as a stocker unloading merchandise from the truck and taking to the floor for the correct location and the then was moved to the money center helping customers with bill payments and money transactions
Material Handler
DHL - Memphis, TN
September 2013 to January 2015
Picking merchandise, manifesting, palletizing inventory Problem Resolution
CUSTOMER SERVICE REPERSENATIVE
TALENT FORCE/DISNEY CALL CENTER - Memphis, TN
February 2013 to August 2013
ASSISTING GUEST INQUIRIES
• PLACING AS WELL AS REPLACING ORDERS
• TRACKING ORDERS AND TAKING CARE OF THE GUEST
PROCESSOR, DESK CLERK
ScanSource - Southaven, MS
November 2011 to January 2013
PROCESSING/SCANNING ORDERS IN AND SENDING THEM DOWN THE LINE
• HANDING OUT ORDERS, ANSWERING CALLS, AND INFORMING THE STAFF OF THE GOAL THAT NEEDS TO BE REACHED
Education
High school
Skills
• Custodial (Less than 1 year)
• Customer Service (3 years)
• Picker/Packing (2 years)
• Customer Support
• Call Center
• CSR
• Customer Care
• Materials Handling
• Order Picking
• Warehouse Experience
• Commercial Cleaning
• Load & Unload
• Assembly
• Shipping & Receiving
• Microsoft Word
• Filing
• Analysis skills
• Communication skills
• Manufacturing
Certifications and Licenses
Gaming
November 2017 to Present
Being able to deal any casino game
Assessments
Customer Service Skills — Proficient
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Memorization — Expert
August 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: Expert
Customer Service Fit — Proficient
August 2019
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skillls
CSR, Data Entry, Typing, Picking and Packing, Handling Money,
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