Customer Service Social Media
Resume:
Otis Mason
Memphis, TN
************@*****.***
Seeking a design position within a creative environment where my education and skills will be utilized. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Packaging Corporation of America - Olive Branch, MS April 2021 to Present
• Managed customer accounts
• Responded to inquiries and issues
• Responsible for any customer quote requests
• Order Entry
• Inventory Control
• Daily customer requirements by utilizing CIMS II software
• Work in close partnership with sales and design to answer questions, handle complaints and ensure customer satisfaction through receipt of orders, production specification, pricing and delivery of product. Associate Designer
Packaging Corporation of America - Olive Branch, MS May 2014 to April 2021
• Created POP designs, prepare graphics and mock-ups for clients.
• Designed store displays and brown box shippers.
• Created graphics and/or applied graphics provided from clients to fit the printer needs. (Bleeds, Color Corrections, etc.)
• Operated CAD table and assemble displays.
Graphic Designer - Social Media Marketer
TMalone Marketing - Memphis, TN
August 2009 to May 2014
• Design advertising graphics for companies.
• Responsible for maintaining some of the company's social media marketing accounts. Graphic Designer
Memphix Web Design - Memphis, TN
June 2008 to May 2014
• Designed print and website graphics for companies in and outside of the Memphis area
• Input website art and information
• Met with clients to setup design orders
• Manage design accounts
• Maintains clients' social media accounts
Education
Diploma in Adobe CS5
Tennessee College of Applied Technology at Memphis May 2013 to May 2014
Skills
• Adobe CC including InDesign, Photoshop, Illustrator and Premiere Pro; and Microsoft Word and PowerPoint. Google SketchUp. Impact CAD
• Graphic Design
• Customer service
• Adobe Illustrator (10+ years)
• Adobe Photoshop (10+ years)
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