Arin Menasakanian

Email Id: ady1j2@r.postjobfree.com

Phone No: 818-***-**** Van Nuys, CA 91405

https://www.linkedin.com/pub/arin-menasakanian/64/b19/b0 Skills & Expertise:

CISCO, Net view, FTP / NDM, Layer 3 Protocol

, PHP, Citrix,SCCM, SSRS, Symantec Ghost and backup,Service Now, Remedy Notes,VizRT suite,Command Post, Netscape, File Maker pro, VPN / Secure ID,Relational Databases, Oracle, HD SD 4K formats,SDI video AES audio, analog audio/video Encoding /Decoding

, DPU / MacAfee, MS Office Bash, pearl, Transport Stream ASI/IP,EVs XT servers and products, Rotors \ Servers \ Wi-Fi Connectivity, iCloud \ Online Storage’s, Service NOW, Remedy, Connect Wise, Spice works Help Desk, Jira Service Desk Support bee, Zendesk, Help Scout.

Zoho Desk, Git, Unit Testing, Django,A+ experience (ECS) and (EUS), QA tasks experience, Tier 1-2-3, Data processing \ Data analysis, UNIX / DOS,TCP / IP, Bit locker, File Vault, PGP, VDI, Virtual machine, Ubuntu, windows remote access USMT, VMWare, Azure,Time Management, AWS, Visio, DNS, POS, DHCP, iManage, Microsoft IIS Document Management Systems, Microsoft Exchange, Microsoft Windows Server, Broadcast Technology and services and more.

+Troubleshooting, Management, Supervising Experience, Business Intelligence, Hardware/ Software, Technical Support, Networking, Computer Repair, Software Troubleshooting and installing or patching updates, Virtual Center, Administrator Computer Security Windows firewall, Virus protection, Technical consulting, Expertise at identifying values Security, Laptops, Desktops, iMac’s,MacBook pro’s, Printers, Android and IOS Testing and Debugging, User activity control Windows Administration.

Handling over 150-200 Tickets per week and averaging, 20-30+ Tickets closed daily by the team T2,T3, covering VIP,VP,SVP Higher ranking personnel Executing support Tickets, Hosting and related services,Computer systems design developing strategies, Excellent Customer Service Strong organization skills, flexible, responsible, able to make decisions, Ability to provide career counseling, coaching new hire for Hr. department and job seeker services developing possible career paths.

Languages: English, Armenian, Persian (Farsi)

Education:

Bachelor Engineering Degree (B.Sc.I.T.) From University Graduated 2006, Major: Computer Engineering and Information Science

Minor: bachelor of business information systems (BBIS). Associate Degree (A.S) From University Graduated 2002, Major: Computer Science and Information Technology Minor: Software Engineer and System Engineer. High School GED, Computer hardware software Diploma. Certifications:

• Information Technology Infrastructure Library (ITIL)

• Apple Certified Macintosh Technicians (ACMT)

• Microsoft Certified Systems Engineer (MCSE)

• CompTIA A+

• Microsoft MCSE

• Linux Essentials Professional Development Certification (PDC)

• Microsoft Certified Professional (MCP)

• Cisco Certified Network Associate (CCNA)

• JAMF Certified Associate

• Network + Certified

• Certified Information System Security Professional (CISSP)

• Microsoft IT Professional Enterprise Desktop Support Technician on Windows® 7

• Microsoft Dynamics Gold Certified

Independent Coursework:

• Introduction to Computer Information Systems,

• Introduction to Programming with BASIC Introduction to Programming Using JAVA,

• Visual BASIC, Introduction to Algorithms with Pascal,

• Programming in C/C++,

• COBOL Programming, I,

• Systems Analysis, Database Management, Software Engineering.

• CSIS170 - Large Computer Operating Systems,

• CSIS172 - Unix/Linux Operating System,

• CSIS174 - Unix/Linux System Administration,

• CSIS190 - Networking and Telecommunications,

• CSIS191 - Internet Orientation

• CSIS192 - Internet: Beyond the Basics

• CSIS196 - Advanced Networking: Security

• CSIS203 - Intro. to Command Line Operating Systems

• CSIS210 - Computer Operations

• CSIS260 - Website Development I

• CSIS261 - Website Development II

Professional Experience:

Professional Development : Jan 2022 until Present. I have put into furlough back in Jan 2022 by Disney and it lasted 6-8 months until they came up with decision to finalize the Laid off process.(I was part of the Mass layoffs for sure heard from the News) and right after that up to present day I have been working under Store Director title in a retail market but didn't add it up to my resume since it is not IT related.

Completed some Certification meanwhile being in Furlough to further my IT strength (please reference to Certifications on top) !

Completed some independent research and online courses meanwhile being in Furlough to further my IT strength.

(please reference to the independent Coursework on top )! ATTENTION : The Walt Disney Company and Fox Entertainment are continues job's and it was due to Merger of 2 companies “ job Title's \ Duties are the same with no time gap between two job's.” The Walt Disney Company. Century City,Ca October 2019 - Jan 2022 IT Operational Management \ Senior Desktop Support Engineer Responsibilities:

Juggled an average of 10 simultaneous national contract deliveries. Successfully managed application Management for Core deployment (MA and RI) Increased e-learning consumption from 5% to 12% in one year in organization

Coordinated training operations for 2K+ employees with 15+ trainers, 50+ venues and $1.1M budget Established e-learning system for 4K users all across Enterprise Supervised a $1OM HR and premise budget over 3 years Optimized and reduced cost price by 15% on purchasing and parts

Managed a team of 25 on site and 20+ on remote locations all over the los Angeles’s offices plus 2-3 personnel of inventory warehouse and I reported directly to the IT Director \ Coordinator. I Support T2,T3,T4 tickets covering VIP,VP,SVP Higher ranking personnel Executing support. basic and advanced knowledge/troubleshooting skills associated with Windows operating system. Mac OS and Windows PC knowledge of troubleshooting, management, configuration, and deployment (Windows 7,10,11 Mac OS X 10,11,12).

possess basic and advanced knowledge/troubleshooting skills associated with Microsoft software, email clients, virus detection, active directory, network connectivity issues, etc. Experience with Enterprise software deployment tools, Jira,Service Desk Support bee, Zendesk Help Scout s,, MacAfee, G-suite, MS Office products, Service Now, File Maker pro, VPN Citrix,SCCM, and JAMF Casper or Active Directory. TCP / IP, Bit locker, File Vault, PGP, VDI, Virtual machine, Ubuntu, windows remote access USMT, VMWare, Azure,Time Management, AWS, Visio, DNS, POS, DHCP, iManage, MDM, Microsoft IIS Document,Management Systems, Support of applications Cloud SaaS Apps,Slack, GitHub, AdobeCC.

Excellent verbal skills, with the ability to interact with the customer both face to face and over the telephone. Understand the customers’ needs, while responding in a professional and courteous manner. Organizational skills and the ability to properly manage workload.

FOX Entertainment Group. Century City,Ca January 2017 - October 2019 IT Management \ Senior Desktop Support Engineer (2 years 10 months) Responsibilities:

Juggled an average of 10 simultaneous national contract deliveries. Successfully managed application Management for Core deployment (MA and RI) Increased e-learning consumption from 5% to 12% in one year in organization

Coordinated training operations for 2K+ employees with 15+ trainers, 50+ venues and $1.1M budget Established e-learning system for 4K users all across Enterprise Supervised a $1OM HR and premise budget over 3 years Optimized and reduced cost price by 15% on purchasing and parts

Managed a team of 25 on site and 25+ on remote locations all over the los Angeles’s offices plus 2-3 personnel of inventory warehouse and I reported directly to the IT Director \ Coordinator. Monitor unassigned ticket queue and follow up on tickets Document issues and resolutions in ticketing system thoroughly. Support T2,T3,T4 tickets covering VIP,VP,SVP Higher ranking personnel Executing support. Mac OS and Windows PC knowledge of troubleshooting, management, configuration, and deployment (Windows 7,10,11 Mac OS X 10,11,12).

possess basic and advanced knowledge/troubleshooting skills associated with Microsoft software, email clients, virus detection, active directory, network connectivity issues, etc. Experience with Enterprise software deployment tool Jira,Service Desk Support bee, Zendesk Help Scout s,, MacAfee, G-suite, MS Office products, Service Now, File Maker pro, VPN,Citrix,SCCM, and JAMF,Casper or Active Directory. TCP / IP, Bit locker, File Vault, PGP, VDI, Virtual machine, Ubuntu, windows remote access USMT, VMWare, Azure,Time Management, AWS, Visio, DNS, POS, DHCP, iManage, MDM, Microsoft IIS Document Management Systems, Support of applications Cloud SaaS Apps

,Slack,GitHub, Adobe CC.

University of Southern California Los Angeles, CA July 2016 - December 2016 (6 months) Senior Executive Officer\ IT Operational Team Manager Responsibilities:

The Technical Support @Dornsife team oversees the technical support of all USC Dornsife faculty, staff and students. Our team has a broad range of technical knowledge and all major OS’s and hardware platforms are supported, Computer/Mac malfunctions services, Replacing or upgrading hardware Computer systems, laptop, notebook, notepad, PC, Mac (hard drive, Ram, LCD screen, keyboard,speaker, etc.)Repairing hardware, printers scanners, network issues, imaging, ticketing system, server diagnostic, Technicians may also set up computer equipment, schedule maintenance and teach clients to use programs. Other job duties can include minor repairs and computer parts ordering.

possess basic and advanced knowledge/troubleshooting skills associated with Microsoft software, email clients, virus detection, active directory, network connectivity issues, etc. Experience with Enterprise software deployment tool Jira,Service Desk Support bee, Zendesk Help Scout s,, MacAfee, G-suite, MS Office products, Service Now, File Maker pro, VPN, Citrix,SCCM, and JAMF,Casper or Active Directory. TCP / IP, Bit locker, File Vault, PGP, VDI, Virtual machine, Ubuntu, windows remote access USMT, VMWare, Azure,Time Management, AWS, Visio, DNS, POS, DHCP, iManage, MDM, Microsoft IIS Document Management Systems, Support of applications Cloud SaaS Apps

,Slack,GitHub, Adobe CC.

Glendale Unified School District Los Angeles County, CA February 2016- May 2016 (4 months) Information Technology Project Director

Responsibilities:

Assisting in establishing a Project Management Office to oversee multiple projects.

• Liaising with stakeholders such as project personnel, vendors, and end-users regarding project requirements.

• Outlining, defining, and initiating the project.

• Implementing document control policies and documentation templates.

• Maintaining a good working knowledge of assigned component projects.

• Evaluating standards of component products.

• Monitoring project progress and implementing changes where necessary.

• Monitoring expenditures in accordance with the budget.

• Ensuring compliance with objectives, organizational policies, procedures, and standards.

• Compiling project reports and informing management regarding problems.

• Ensuring project complies with best practices, SOPs, PMO policies, and other policies

• CCNA, CCNP, CISSP, MCSE.

• Understanding of MSP ticketing and Alert Management Systems.

• Thorough understanding of project management fundamentals.

• Understanding of software development life cycle.

• Outstanding leadership, organizational, and time management skills.

• Outstanding verbal and written communication skills.

• Strong people skills.

UCLA Information Technology Services Santa Monica,CA May 2015 - January 2016 (9 months) Senior Desktop Engineering Specialist

Responsibilities:

Great the employees some customer service at entrance, check in / out laptop or external hard drive ( Mac or Windows ), inventory the new devices, register new users in the system collecting contact info and print out recipes

, Encrypt laptops ( Mac or Windows ) with the different methods Bitlocker, FileVault, PGP, add administrator user, back up data, install anti virus, enable fire wall, check for system disc health and system compatibility OS version Macintosh 10.8 or better Windows Vista or better, check TPM level or Matrix for Bitlocker, take a screen shot of error or successful process and working with workstation laptop, Active Directory,local network and printer issues troubleshooting Wan / Lan, Tcp / Ip configuration, check for Boot Camp or Dual Boot, PGP, Bitlocker, FileVault check out process, and check for a user accessibility to there account after encryption and delete the created admin account, Installing AirWatch on (Android, IOS, Windows 8 phone, Blackberry 10 ) tablets or cellphones, Usb flash drive exchange to encrypted secured flash drive ( Kingston, Data Traveler, Iron Key,FIPS 140-2 LEVEL 3 COMPLIANT) with the disposal of old one and backing up data on the process using Carbon Copy . HIPAA Privacy and Information Security

Go Phone, Smart Communications Glendale, CA February 2014 - March 2015 (1 year 2 months) Information Technology Manager \ Project Management Responsibilities:

Gather requirements, conduct analysis and provide project estimations. Develop test strategy and prepare test cases. Optimize performance of programs. Interact with business analysts, prepare, design, and review design documents. Track all defects and debug the code. Involved in production implementation and deployment. Skills required: SQL, DB2, UAT, Teradata, VSAM, COBOL, SPUFI, and Endeavor. Answering and responding to customer calls and mails relating to their technical issues assisting and supporting technical staff recording all calls and questions relating to technical problems in the internal call database. Ensuring conformity of the established procedures and guidelines executing technical support functions for client server keeping up to date on latest trends and solutions in technology-related matters providing technical support. Providing technical support assistance for desktop applications providing technical support to technicians in resolving and troubleshooting technical problems Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

Conduct research on desktop products in support of PC procurement and development efforts. Installing OS: WinXP, Win2k Pro, Win2k Server, Linux. US Wireless, Inc. Burbank, CA September 2013 - December 2013 (4 months) Senior System Architect

Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying work load and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.

Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.

Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.

Places software into production by loading software into computer; entering necessary commands. Places hardware into production by establishing connections; entering necessary commands. Maximizes use of hardware and software by training users; interpreting instructions; answering questions. Maintains system capability by testing computer components. Prepares reference for users by writing operating instructions. Maintains historical records by documenting hardware and software changes and revisions. Maintains client confidence and protects operations by keeping information confidential. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, Database Performance Tuning ICarry All Hollywood, CA January 2012 - July 2013 (1 year 7 months) Senior Network Engineer\ Network Security

Responsibilities: possess basic and advanced knowledge/troubleshooting skills associated with Microsoft software, email clients, virus detection, active directory, network connectivity issues, etc. Experience with Enterprise software deployment tools including SMS, SCCM, and JAMF Casper. Support of applications (proprietary or otherwise) is desired. Excellent verbal skills, with the ability to interact with the customer both face to face and over the telephone. Understand the customers’ needs, while responding in a professional and courteous manner. Specialized in Open Systems SAN, Client/Server Enterprise Application Integration, TCP/IP, LAN\Wan implementations, Open System to Mainframe connectivity products. Well versed in all major Os’ and Mainframe operations. Worked with Test equipment such as LAN Sniffers, Logic analyzers, Scopes, OTDR, other optical equipment, and software diagnostic. product knowledge and technical skills to install network components and operating systems. Understanding of network standards, such as TCP/IP network, and they must be able to configure networks for fast, secure, reliable operation. Knowledge of network security is important as companies face increasing threats that could disrupt operations or expose them to loss of confidential data. Compaq Computer Corporation Hollywood Ca February 2010 - November 2011 (1 year 10 months) Computer Hardware \Software Engineer

Responsibilities:

Hardware, Software, IT Services, Desktops, Servers, Notebooks, Laptops, Portable, Desk Pro, System Pro, Presario, Tandem Computers, Digital Equipment Corporation, DEC Primary responsibilities: Design and oversee the production of computer hardware equipment. Test and re-test parts to ensure they work properly. Identify and isolate defects. Design and develop the software systems that control computers. Design and test circuits and other electronic components. Test work and refine processes. Integrate components into the final design. Evaluate the effectiveness of the design and change if necessary. Estimate cost, reliability, and safety factors. Use computers extensively to produce and analyze designs. Generate specifications for parts. Control the efficiency of processes. Supervise technicians and other engineers during development phase. Build, test and modify product prototypes. Analyze information and recommend appropriate hardware to users. Design support peripherals, including central processing units (CPU’s), support logic, microprocessors, custom integrated circuits, and printers and disk drives. Specify power supply requirements and configuration. Retrieve data for analysis of system capabilities.

iOmega Burbank Ca May 2009 - December 2009 (8 months) Senior System Engineer

Responsibilities:

Gather requirements, conduct analysis and provide project estimations. Develop test strategy and prepare test cases. Optimize performance of programs. Interact with business analysts, prepare, design, and review design documents. Track all defects and debug the code. Involved in production implementation and deployment. Skills required: SQL, DB2, UAT, Tera data, VSAM, COBOL, SPUFI, and Endeavor. Problem-solving and critical thinking: These abilities are necessary to identify problems and then evaluate alternative solutions to determine which one is best. Communication: Excellent listening skills allow analysts to understand clients ‘or colleagues' needs. Strong verbal communication skills make it easier to convey information effectively. Reading comprehension: Computer systems analysts have to read manuals and technical reports to keep up with advances and implement new technology that meets employers’ or clients’ needs. Writing: Expect to produce written reports of recommendations. Analytical skills: The ability to analyze large amounts of data quickly and efficiently is necessary. Creativity: Computer systems analysts must be able to continually generate new ideas. Circuit City Glendale Ca May 2008 - March 2009 (11 months) Technical Support Engineer

Responsibilities:

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications. Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.

IBM March 2005 - January 2008 (2 years 11 months)

Software Engineer \ System Engineer

Responsibilities:

Work with stakeholders across organization to identify opportunities on driving growth of product/service/solution• Work with different vendors to understand how to properly architect solutions using their API’s• Provide constructive feedback to vendors on their API’s and potential areas for improvement• Properly monitor key metrics for applications as they scale across IBM• Work with users to identify work.

improvements and build corresponding solutions using our tools• Build solutions and also manage those solutions after they are deployed in production• Work with cross functional teams• Willingness to work with the entire stack (from the database to containers to monitoring and alerting) • Ability to write and review code and make decisions regarding technical implementations• Demonstrate ability to learn new domains CIODEM19.

Overview Toolbox IBM is part of the IBM CIO organization that is helping to transform the way IBM works by making it possible for IBMers to use the best tools in the world which support modern best practices. We are dedicated to driving positive culture change throughout the company by providing tools and tool automation that make it easier for IBMers to do higher value work. We focus on providing a world-class user experience for IBMers and we treat security as a fundamental aspect of this user experience. And we use the latest techniques, practices and technology in the industry in order to successfully host large scale mission critical infrastructure. We strive to keep learning and improving, and we work to share the knowledge we have learned throughout IBM.

Research Institute IST. January 2004 - February 2005 (1 year 2 months) Engineering SharePoint \ Microsoft Office 365, Outlook,G-suite Specialties; offer highly innovative world-class software solutions to businesses in Australia, Canada and the US and UK.

custom software development company which focus on improving communication and collaboration within SMBs and mid-size companies.

- Document Management solution (including collaboration platform and ECM)

- Business process automation (including workflow and BPMS)

- Communication platform (including portal/Intranet/Extra-net)

- Digital Transformation solutions

- SharePoint customization/development on versions 2010/2013/2016/ online

- SharePoint Migration

- Office 365 App including Power Apps, Flow, Power BI, Teams, Stream, Yammer, SPFx,Graph API, REST API

- Nintex form and workflow, Sparknit workflow

- Office 365, G-suite, Only Office

- Dynamics CRM and 365

Ability to develop and deliver presentations. Knowledge of current technological developments/trends in area of expertise. Ability to analyze technical proposals and to expand upon them or develop alternatives. Ability to communicate effectively, both orally and in writing. Ability to plan, design, and implement computer systems and applications. Ability to analyze complex computer problems and provide solutions. Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment. Knowledge of, and programming skill in, at least one technologically current scripting language. Fundamental knowledge of basic systems analysis. Ability to provide technical guidance and instruction on the use of computer technologies Writes command language script, using relevant scripting languages to support university systems. Reviews, evaluates, and recommends solutions for hardware and software acquisitions.

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