Customer Service Representative

KIA BENNETT

● Ft. Lauderdale, FL ***** ● Phone: 786-***-**** ● E-Mail: ********@*******.***

Dear Hiring Manager,

I am writing to express my strong interest in the Patient Engagement Representative remote position at Managed Healthcare Partners. As a skilled and detail-oriented practical nurse with a passion for accuracy and organization, I am thrilled about the opportunity to contribute my expertise to your esteemed organization in a remote capacity.

Throughout my 10+ years of experience as a Licensed Practical Nurse (LPN), I have consistently demonstrated my commitment to providing excellent patient care and ensuring efficient and precise administrative processes. My experience in patient record management, medical billing, and data analysis has equipped me with valuable skills that align well with the responsibilities of a Senior Customer Service Representative.

My time as a practical nurse has honed my ability to maintain meticulous records, identify discrepancies, and resolve issues promptly. I have a strong track record of adhering to compliance standards and handling sensitive patient information with the utmost confidentiality and professionalism. As a remote Senior Customer Service Representative, I am confident in my ability to work independently, prioritize tasks, and meet deadlines effectively. My adaptability and problem-solving skills make me well- suited for a remote work environment, where attention to detail and clear communication are paramount.

Managed Healthcare Partners's reputation as a leader in the healthcare industry and its commitment to innovation and quality service align with my own professional values. I am excited about the opportunity to contribute to the success of your organization and play a vital role in maintaining accurate Client records and exceptional customer service.

Enclosed is my resume, which provides further details about my qualifications and experience. I am eager to discuss how my skills and background make me a valuable asset as a remote Senior Customer Service Representative at Managed Healthcare Partners. I am available for an interview at your convenience and can be reached via email or phone.

Thank you for considering my application. I look forward to the possibility of becoming a part of the Managed Healthcare Partners and contributing to your continued success as a remote Senior Customer Service Representative.

Sincerely,

KIA BENNETT

KIA BENNETT

● Ft. Lauderdale, FL 33319 ● Phone: 786-***-**** ● E-Mail: ********@*******.*** Objective

I am a committed and compassionate Practical Nurse seeking a position to leverage my nursing expertise in a remote healthcare environment. Committed to providing high- quality patient care and contributing to the success of a remote healthcare team.

Experience

Practical Nurse:

Broward Children’s Center, Ft. Lauderdale, FL Licensed Practical Nurse: November 2019 – Present

• Provide exceptional nursing care to patients across various age groups, ensuring their comfort and well-being.

Administer medications, treatments, and wound care following physician orders and established

• Monitor protocols. patients' vital signs, document observations, and report any changes to the healthcare team. Collaborate effectively with multidisciplinary teams to develop and implement individualized care

• Maintain plans. accurate and up-to-date patient records using electronic health record (EHR) systems. Remote Work Experience:

Affordable Nursing Services, Ft. Lauderdale, FL Telehealth Nurse: 2018 - 2021

• Conducted virtual patient assessments, addressing health concerns and providing appropriate medical advice.

• Utilized telemedicine technology to communicate with patients and deliver remote healthcare services. 2

• Assisted patients in managing chronic conditions through remote monitoring and health coaching. Ensured HIPAA compliance and maintained strict patient confidentiality during telehealth

• Collaborated interactions. with a remote healthcare team to coordinate patient care and follow-up. Ultimate Auto Care, Ft. Lauderdale, FL Remote Customer Support: 2010 - 2022

• • Provided Addressed excellent customer customer inquiries, service resolved and issues, support and to processed clients via orders phone, accurately email, and and online efficiently. chat.

• • Maintained Demonstrated detailed strong records problem-of solving customer skills interactions and adaptability and reported in a remote trends work to improve setting. service quality. Education

Mc.Fatter College, Ft. Lauderdale, FL 2007 - 2008, Nursing, Licenced Practical Nurse

Medgar Evers College, Brooklyn, NY 1998 - 2000, Education Skills

Proficient in using telehealth platforms and remote communication tools for virtual patient interactions. Strong clinical skills, including patient assessment, medication administration, and wound care. Excellent verbal and written communication skills, facilitating clear and empathetic interactions with patients.

Familiarity with electronic health record (EHR) systems for accurate documentation and data management.

Ability to work independently and collaboratively in a remote work environment, displaying self- motivation and discipline.

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