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Store Manager Customer Service

Location:
Oklahoma City, OK
Posted:
August 18, 2023

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Resume:

Stoni Compton Jr.

**** ** **** **

Oklahoma City, OK 73135

405-***-**** ady1i6@r.postjobfree.com

Objective:

I am a consistent, hardworking, dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations in that I am driven and detail oriented. I exude determination and enthusiasm and am able to adapt to change well. I am client-focused and enjoy working with the public. I am a friendly, outgoing person. I am looking to establish long term employment in a friendly environment that will enable me to improve my position in the work force and expand my knowledge and skills.

Core Strengths:

●Data collection & analysis

●HIPAA compliance

●Microsoft Word, Excel

●Maintains confidentiality

●Pleasant & Courteous demeanor

●Successful in conflict resolution

●Service-minded & goal oriented

●Resourceful

●Good math skills and the ability to spot numerical errors

●Organize time management well

●Multi-line phone proficiency

●Clear & articulate phone communication skills

●Customer service-oriented

●Exceptional verbal & written communication

●Fast learner

●65-80 WPM typing speed

●Proficient at maintaining Files & records

●Basic clerical knowledge

●Energetic work attitude

Work Experience:

Survey.com

Merchandiser

May 2021 - Current

Dollar General

Luther, OK

Non-Perishable Manager

October 2021 – March 2023

Open the store a minimum of one day per week; close the store a minimum of one day per week. Store closing procedures (prepare deposits, count register drawers, cleaning, recovering shelves)

Assist Store Manager, as directed, in ensuring the financial integrity of the store through strict cash accountability, key control, and adherence to company security practices and cash control procedures.

Authorize and sign for refunds and overrides; count register; deposit money in bank.

Assist Store Manager, as directed, in training assigned associates in the proper stocking and presentation of Non-Perishable products.

Ensure that merchandise is presented according to established practices and Store Manager direction; utilize merchandise fixtures properly including presentation, product pricing and signage.

Assist Store Manager, as directed, with POG execution, pricing integrity to include price changes, Was/Now, TRP, and Ad signs, as well as all Super Tuesday pricing and signing execution.

Assist Store Manager, as directed, to minimize damages and markdowns, ensure accurate scanning and paperwork, and follow inventory control procedures to maintain accurate inventory levels.

Assist the Store Manager with ensuring that customers’ needs and requests are routinely addressed in an efficient and timely manner. Maintain daily contact with customers to understand merchandise expectations and desires.

Deer Creek Daily Stop - Edmond, OK

Shift Supervisor

April 2019 - April 2020

Kemper/Reserve National Insurance Company – Oklahoma City, OK

Accounting/Mail Clerk

November 2016 – December 2017

My accounts receivable responsibilities included ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts

Duties included:

●Processing accounting receivables and incoming payments in compliance with financial policies and procedures.

●Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data

●Daily reconciliation of automatic bank drafts.

●Entering financial transactions into internal databases.

●Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.

●Researching bank returns and processing them accordingly.

●Researching all unidentifiable payments, Verifying discrepancies by and resolving clients’ billing issues ensuring they are posted them correctly.

●Corresponding with other departments as needed.

●Answering and completing incoming work orders having to do with premium payments such as due date changes, draft pulls, payment amount changes, as well as address changes, bank changes, list bill changes.

●Set up policies on list bills.

●Properly maintaining digital and physical financial records/reports, ensuring they are accessible at all times.

●Processing refund checks and sending them out.

●Generating correspondence letters to policy holders regarding, short payments, missing information, receipts for payment, refunds due, etc.

●Scanning, endorsing and transmitting checks daily using company software.

Lowe's – Edmond, OK

Tropical & Outside Lawn and Garden

February 2016 – August 2016

In order to do my job well I had to become familiar on a wide variety of plants. I had to know the different types as well as how to care for and maintain them, e.g. their growth habitat, rate of growth, size at maturity, light requirements, blooming season, etc.

Duties Included:

●Helping customers select products that best fit their personal needs.

●Answered customers’ questions and addressed problems and complaints in person and via phone.

●Balanced the needs of multiple customers simultaneously in a fast-paced retail environment

●Built customer confidence by actively listening to their concerns and giving appropriate feedback

●Consulted with customers on the latest styles and trends

●Offered exceptional customer service to differentiate and promote the company brand

●Aide customers in finding the proper soil, fertilizer, insecticides, etc.

●Maintained visually appealing and effective displays for the Tropical Plant Section

●Checking in new plants as they arrived, making sure the plants were set up in an organized manor

●Mark down prices on old plants and move them to the clearance section in order to make room for new arrivals

●Spotting forklift drivers while moving within or near customer shopping areas

●Loading customer's vehicles

●Running a register when needed, processing all sales transactions accurately and in a timely fashion.

●Communicated merchandise needs and issues to appropriate supervisors in a timely fashion

●Paging managers, department heads and head cashiers on phone intercom when needed

●Scanned items for price check and searched store computer and paper logs for items not priced or for the location and availability of items.

●Opening and Closing duties

●Staying current and up to date on any and all training required such as Active Shooter, Proper Lifting Techniques and Weather & Fire Safety, as well as several non-required training courses

Hobby Lobby - Oklahoma City, OK

Fabrics and Seasonal

December 2014 to February 2016

I started with Hobby Lobby as a seasonal worker through Christmas. Manager decided to keep me on permanently.

My duties included:

●Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges

●Expressed appreciation and invited customers to return to the store

●Placed special orders and called other stores to find desired items

●Answering customers questions and addressing problems and complaints in person and via phone

●Building customer confidence by actively listening to their concerns and giving appropriate feedback

●Communicate information to customers about product quality, value and style

●Balance the needs of multiple customers simultaneously in a fast-paced retail environment

●Inform customers about all product lines and services offered by the company

●Unload trucks, stock shelves and carry merchandise out on the floor for customers

●Mark clearance products with updated price tags

●Measure and cut many different types of fabric, as well as batting, vinyl, ribbon, lace, etc.

Stay at Home Mother – Seminole, OK/ Oklahoma City, OK

May 2008 to December 2014

I was a single mother therefore my duties consisted of not only those of a mother but also many times those of a father.

●House Manager and Manage the personal as well as business duties of the house while also raising three children.

●Ensured good health and well-being of the children by providing them with a well-balanced diet and a good structured home.

●Provided a positive and supportive atmosphere in which they were able to try different things without fear of failure or rejection.

●Maintained a clean and healthy home both inside and out.

●Instructed the children how to properly clean the home including their laundry as well as when to clean by creating a chore chart.

●Taught the children how to take care of the yard e.g. mowing, raking, keeping bicycles and all other outside toys in their place, sweeping the porch, walkway and driveway, etc.

VA Medical Center – Oklahoma City, OK

Head Cashier and Payroll Tech

June 2000 to May 2008

Agent Cashier Duties:

●Utilized MS Outlook, Excel, and PowerPoint &Word to maintain accounts receivable documentation.

●Produced and maintained paper files.

●Processed bank reconciliations and financial reports to verify practice of proper due diligence.

●Processed an average of 200 transactions each day in a timely manner.

●Answered customers' questions and addressed problems and complaints in person and via phone.

●Opened and closed the Cashier Cage, which included counting cash drawers and making bank deposits.

●Built customer confidence by actively listening to their concerns and giving appropriate feedback.

●Handled cash and deposits using the proper accounting procedures and documentation.

●Researched and resolved collections and billing disputes with tact and efficiency.

●Processed journal entries and payments.

Payroll Tech Duties:

●Work quickly and efficiently, with minimal oversight, to accomplish assigned duties.

●Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.

●Managed payroll and time and attendance systems.

●Responded to employee inquiries regarding payroll and timekeeping.

●On-boarded new employees in the time reporting and payroll systems.

●Processed rehires, transfers, terminations, garnishments and with-holdings.

●Audited contracts, orders and vouchers.

●Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.

●Monitored vacation accrual.

●Processed terminations.

●Provided technical expertise to employees and auditors on federal, state and international income tax matters.

●Prepared and maintained support documentation.

Education:

Seminole State College – Seminole, OK

August 2008 – December 2008

Studied psychology and government as well as some basic courses Maintained a 4.0 GPA

Minco Public Schools – Minco, OK

Received a High School Diploma – 1991

Studied basic courses as well as acting and communication courses. I maintained A's and B's and earned a spot on the Principal's Honor Roll. Was a member of the FFA and 4-H. Showed sheep and hogs. Judged livestock on a team in which we placed 3rd in the state. Was a member of the FCA and participated in numerous sports. I was Minco's First Mascot, the Bulldog, a position I tried out for and won in my sophomore year and held throughout the rest of my high school career...

Job Related Training:

In every job I've held, be it babysitting in my early teens, Biscuit & Salad Maker at McDonalds, Puller for a gun range, the Activities Director for a retirement village, or a floor employee in a retail store, I have successfully maintained all required job specific training, continuously striving to improve my job performance. Also having the desire to better myself as a person, as a mother, a friend, as a good example of an upstanding member of society, I made it a mission to exceed the required hours by attending many self-improvement training courses offered through seminars, town hall meetings, as well as several motivational speaker engagements. I completed numerous computer programs. While employed at the VA I also was chosen as the Loaned Executive to the United Way for two years in a row. My time spent with the United Way was definitely a highlight of my life.

References:

Michael Hlebowicz, Owner

MPH Automotive

141 Edmond, RD NW

Piedmont, OK 73078

405-***-**** Shop

Shelly Coulson, Administrative Director

Community Kids Learning Center

1201 SW 27th St

El Reno, OK 73036

405-***-****

Mark Brooks, Owner

Mark's Designer Landscapes

12201 Meadowlake Ct.

Guthrie, OK 73044

405-***-****



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