Store Manager Customer Service

Shivashankar S

*****-*******************@*****.***

Mob: +91 -861-***-****

OBJECTIVE:

To pursue a highly challenging career where I can apply my knowledge, acquire new skills with a team of professionals and provide value addition work to the organization.

PROFILE SUMMARY:

Energetic Senior Supervisor Service with of experience 2 years and 1 Year experience of Store manger resolving inventory issues & well maintaining store. Passionate about building strong work place and man power maintain. PERSONALITY TRAITS:

* Strong motivational and Leadership skills

* Exceptional presentation and interpersonal skills

* Problem solving skills

* Ability to work in team and as well as individual

WORK EXPERIENCE:

Organization:

Grofers India PVT LTD from 01-Sep-2019 to 30- Jun-2021

* Department: Inventory

* Designation: Senior Supervisor

* Reporting to: Senior Executive

* Also handling dispatch & Returns

Grofers India PVT LTD ( Blink it) from 06-Oct-2021 to Oct-22

* Department: Dark Store Manager (SM)

* Designation: Store Manager (SM)

* Reporting To: Cluster Manager

* Ability to work in team and as well as individual.

Roles & Responsibilities: -

* Store Operations

* Sales Achievement

* Store Ambience

* Customer service

* Employee Management

* Manpower Planning

* Inventory Management

* Delivery on time

* Cash reconciliation

* PIMS (Packaging Inventory Management System

* IRT (Issue Resolve Team).

* PNA should Zero (Product not available)

* Fresh Put away, D2S Should be less than 30 Minutes.

* Audit: Wall to wall audit, bin audit, IMS/ ILS Audit (Inventory management system & Inventory location system)

* Daily Report: EOD

* Scheduled daily & weekly meetings in presence of manager to discuss the weekly issues

* Scheduled weekly meetings in presence of manager to discuss the weekly issues

* Assigned day to day tasks on daily basis

* Assigned day to day tasks on daily basis

AWARDS & ACHIEVEMENTS

* Recognized and rewarded for performing well for achieving 100% quality.

* Consistently met all the targets and capable of working independently.

* Have received badges for the best and quality performance i.e. Pace ownership and Accuracy.

* Achieved daily target

ACADEMIC BACKGROUND:

Qualification Board/University Year of Passing

SSLC Karnataka Secondary Education Examination Board 2013 ITI Fitter Gurukrupa Industrial Training Centre 2013 - 2015 BA National Virtual University For Peace and Education. 2016- 2019 PERSONAL DETAILS

Father’s Name : -Subhash

Mother Name :- Nirmala

Date of Birth : -15/07/1997

Marital Status:- Single

Nationality: Indian

Languages Known :- English,Kannada,Hindi and Telugu Permanent Address : -#32, SLV Enclave, Sai Place Road, Near ICICI Bank, Tirumalashetty halli (V& Cross), Bangalore - 560067 DECLARATION:

I hereby assure that the above provided information is true to the best of my knowledge and I bear responsibility for its correctness.

(Shivashankar)

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