Customer Service Medical Assistant

Brenda M. Beazer

**** ******* ****, ****, ** ****4 540-***-**** ady1h4@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Excellent customer service skills, professional written and oral communication skills, experience selling products and services, able to work in a fast-paced work environment

Demonstrated my ability to care for both users and networks in many demanding environments for over 15 years, through a history of increased responsibilities and results from User Support and Network Administration to Information Technology Manager

Personally supported hundreds of users with wide ranging technologies, such as Windows 2000, NT, and 9x/ME as well as Office 2000 and XP

Increased customer satisfaction while decreasing open support request time by implementing more aggressive call monitoring and response procedures

Worked side by side with Network Administrator to provide support of Network Administration in multi-server Windows 2000, NT4, and Netware 3.12 environments

Greatly improved the protection of critical corporate data through actively managing all aspects of information backup, organization, and recovery

Proved daily my ability to translate my Microsoft Certified System Engineering (MCSE) training and certification skills into real-world solutions under time pressures and rising operational requirements while maintaining a positive, helpful demeanor

Reduced lease costs by 30% while increasing information technologies capabilities

Demonstrated my communication and presentation skills on many occasions through conducting user training classes as well as interacting directly with company Presidents and CEOs

PROFESSIONAL EXPERIENCE

2019 – Present, Mountain West Family Practice, Medical Assistant/Prior Authorization Mgr. Process patient prior authorization requests for two doctors and 4 physician assistants through all major Insurance Companies both via phone and online for medications, procedures, and referrals to specialists. Responsible for maintaining internet-based phone system for entire office consisting of 15 phones. Able to work as a Medical Assistant when needed due to short staffing etc. Able to understand all aspects of our EHR program as well as being able to deal with any computer network related issues.

2015 – 2019, Wasatch Physical Therapy & Rehab Center, Office Manager. Schedule patients. Maintain patient files as well as process insurance claims and billing. General office duties – answering phones, typing, faxing, scanning, & bank deposits. Purchasing office supplies and medical supplies as needed. Occasional PT Aide duties as needed.

2011 – 2014, Corp of Presiding Bishopric, IT Support/Customer Service Representative. Communicate with customers on the phone, email and chat to assist in resolving customer issues relating to computer hardware, software, printer and desktop support. Document fully the interaction and actively use knowledge management tools to assist in the process. Improve the quality of the services offered by reviewing past calls, reviewing feedback to better understand and reach the quality standard in interactions with customers. Actively participate in training and development opportunities which will assist in current job assignment as well as career goals

2005 – 2010, Wachovia Bank, Bank Teller. Excellent customer service skills, experience selling products and services, professional written and oral communication skills, meeting customer satisfaction and financial goals, able to work in a fast-paced environment, keep both personal drawer and vault for entire branch balanced

2002 – 2009, Peak System Solutions, Consultant. Computer hardware, software, and networking support for small businesses in the area

2001 – 2002, Parsons Brinckerhoff, Information Technology Manager. Supported 100+ workstations using Windows 2000, NT4.0, and 9x/ME along with multiple Windows 2000 & NT 4.0 Servers. Kept computers updated with minimal downtime. Recommended replacement equipment necessary as lease terms ended. Troubleshot all hardware and software issues. Resolved VPN connectivity issues for several employees allowing them remote access to the corporate network. Setup and maintained an effective backup system for all critical data offsite.

1999 – 2001, DMJM+HARRIS, Network Assistant. Help Desk Support for 130+ workstations using Windows 2000, NT4.0, and 9x/ME along with 6 Windows NT 4.0 Servers through an Access database. Maintained an effective rotation schedule for leased equipment. Administered Exchange Server container for the Phoenix office. Performed remote administration over a TCP/IP network. Setup and maintained an effective backup system for all critical data offsite. Performed day-to-day functions to keep computers and network operational with minimal downtime. Trained office staff on the use of Outlook using our in-house training facility.

1998 – 1999, Net10 Technologies. MCSE Certification and A+ Certification

1992 – 1997, Save-A-Lot, LTD/Sav-U-foods, Administrative Assistant. Administered a 15 person Novell 3.12 network. Coordinated all needs for the entire office. Was liaison between warehouse/office staff and retail stores. Handled support and communication for upper management. Prepared all store and warehouse billing paperwork.

Further information will be provided upon request

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