Customer Service Rep

PIERRE A. SHOCKLEY

**** ***** ****, ********, ** 30062

678-***-**** *******@*****.***

Objective

To find a position with a progressive company or government agency that can utilize my knowledge,

Skills and ability in Construction, IT and Customer Service to help meet and exceed business goals.

Qualification Summary

Cost Estimating

Project Management

Customer Service

Problem Solver

Supervising

Inventory Control

Construction Analyst

Negotiating

Result Driven

Team Player

Project Management

Budgeting

Computer Hardware and Software

Java, SQL, HTML, Sale Force, Microsoft Word, Excel, PowerPoint, Outlook, Outlook, RS Means, Skype, Teams

Professional Experience

SBA-Disaster Assistance 60 (hpw) August 2020-March -2021

Construction Analyst

Hurricane Laura (Lake Charles La.), Hurricane Sally (Foley Al.) and Hurricane Delta (Mobile Al.)

Porto Rico (Ponce) Earthquake 60 (hpw) January 2020-March 2020

SBA- Disaster Assistance 60 (hpw) March 2020-August 2020

Customer Service Rep (Covid-19)

Work from home answering calls from small business owners inquiring about Economic Injury Disaster Loans. Answered questions about application status, Paycheck Protect Program qualifications and report fraudulent activities discovered during phone calls.

SBA-Construction Analyst 77 (hpw) July 2018-May 2019

OKC (Wildfires), Macallen, TX, (floods), Jacksonville, NC (Hurricane Florence) and Panama City, FL (Hurricane Michael)

Completed over 10000 home and business inspections helping disaster victims to return to per disaster conditions. Estimate cost to repair or replace real and personal property, machinery, equipment, and inventory.

Operating I-Pad and Laptop computer using: Sales Force, DCMS, RS Means Estimating Software, Microsoft Office, Word, Excel, Outlook, Skype, Teams, Concord and Internet Explorer.

Calculating square footage of commercial and residential structures using measuring wheel.

Take several pictures using a digital camera to verify damages.

Assured compliance to all applicable state and federal regulations.

SBA-Construction Analyst & Customer Service Rep Experience

Victoria, TX (Hurricane Harvey) 60 (hpw) August 2017-March 2018

Albany, GA (Tornado Damage 40 (hpw) February 2017-June 2017

Louisiana (Severe Flooding) 60 (hpw) August 2016-December 2016

Desktop verification in the field (Louisiana) as a Construction Analyst and FOCE (Field Operation Center East) in

S. Carolina as a Customer Service Rep. Team member

NY and NJ (Super Storm Sandy) 60 (hpw) November 2012-February 2013

NY Customer Service Rep 60 (hpw) October 2010-November 2010

WS, IA, and TX (Floods and Hurricane Gustav) 77 (hpw) September 2008-November 2008

MS and FL (Hurricane Katrina, Rita and Wilma) 84 (hpw) September 2005-March 2006

SBA Construction Analyst (Charlie, Frances, Ivan and Jean)77 (hpw) September 2004-December 2005

SBA Loan Officer 84 (hpw) August (2004)

Employment in between Furlough

Meals on Wheels Atlanta Project Manager 50 (hpw) March 2018-July 2018

Responsible for the overseeing residential rehab project from start to finish. Prepared a scope and estimated the cost of repairs using RS Means Estimating Software. Negotiated with contractors a price for the scope of work needed to be completed.

Managed contractors to ensure that all projects were completed on time and on budget. Met daily with the management team discuss the progress of each project. Completed 20-rehab project per month.

Pro Home Services, Marietta, GA Project Manager 50 (hpw) 2009-2020

Responsible for tracking REO Property Preservation, managing projects to stay on budget. Supports work crews on assigned projects and various administrative task. Inspect properties to determine repair needs, RS Means Estimating Software, take pictures with a digital camera and provide a written bid to contracting companies. Supervise repair and cleaning crews on job sites in the field.

Provide home inspections, mold remediation, janitorial, home repair, winterizations, and lawn care services. Serviced over 2000 homes in the Atlanta metro area.

Organized sub-contractors to complete major home repair and janitorial services.

Download before and after photos to contracted companies daily.

Handled budget planning, bi-weekly accounts payables, and receivables.

Advertised on the Internet and with signage on company vehicles and uniforms.

Mac Bank, Duluth, GA Loan Processor 40 (hpw) 2006-2008

Process an average of five residential Home loans per day. Review residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Advised customer of bank regulations: (Equal Credit Opportunity Act, Home Mortgage Disclosure, Electronic Fund Transfers, Fair Debt Collection Practices Act, Truth in Lending and Fair Credit Reporting). Submit the Mortgage loan application file for underwriting approval.

Recommend that loan not meeting lending standards be denied.

Calls specified companies to obtain property abstract, survey, and appraisal.

Follow up with the customer to confirm their satisfaction.

Education

SUNY at Old Westbury Old Westbury, New York

Bachelor of Arts Degree: Communications and American Studies

Southern Polytechnic State University Continuing Education

Fundamentals of Information Technology HTML (2013 Java Basic, SQL and XML (2014)

John Hopkins University

Covid-19 Contact Tracing Certification (2021)

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