Customer Service Data Entry
Resume:
Kasey L. Eastep
*** *********, ************, ** *****
******.*****@*****.***
Objective
To be a part of a team that values honesty, integrity, hard work, and a willingness to learn and succeed.
Professional Experience
August 2017-Present: Harris Teeter, Assistant Customer Service Manager, New Bern, NC
Responsibilities include the day-to-day management of the store. As ACSM, my job is to support our Service Manager in the interviewing, hiring, and training of new employees. I assist with employee scheduling, till audits, bagger and cashier accounting reviews, Western Union transfers, Money Orders, Lottery purchases, and provide exceptional customer service. I work hard to promote a positive environment for customers and employees through knowledgeable service and upbeat personal attitude.
February 2016-August 2017: Tuesday Morning, Store Manager, Wilmington, NC
Responsible for interviewing, hiring, and training new employees. Do all employee scheduling, weekly conference calls with District Manager regarding business issues, processing and distribution of product, employee payroll data entry and processing, corporate correspondence and record keeping, store maintenance issues, and reconciliation of bank transactions.
November 2014- February 2016: Tuesday Morning, Assistant Manager, New Bern, NC
Additional duties include sole responsibility for employee scheduling, weekly conference calls with District Manager regarding business issues, employee payroll data entry and processing, corporate correspondence and record keeping, intermediary for store maintenance issues, and reconciliation of bank transactions.
November 2012-November 2014: Tuesday Morning, 3rd Key Holder, New Bern, NC
Responsibilities include the day-to-day management of the store. I lead recruitment, interviewing, training, and aid in scheduling of hours for employees. Provide a positive working environment and handle employee issues appropriately and in a timely manner. Resolve customer problems or complaints by determining optimal solutions. Ensure interior and exterior of store is maintained to company standards. Provide exceptional customer service and ensure my employees provide the same level of service. Responsible for ordering and maintaining adequate store supplies. Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
Kasey L. Eastep
November 2010-November 2011: Pure Bliss, Manager, New Bern, NC
Responsibilities included the day to day management of the store. I led recruitment, interviewing, training, and scheduling of hours for all employees. Provided a positive working environment and handled employee issues appropriately and in a timely manner. Resolved customer problems or complaints by determining optimal solutions. Ensured interior and exterior of store was maintained to company standards. Provided exceptional customer service and ensured the employees also provided the same level of service. Was responsible for ordering and maintaining adequate store supplies. Managed store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
June 2009-February 2010: Ruby Tuesday’s Restaurant, Server, New Bern, NC
Provided food and beverage service to customers in a bar and restaurant setting. Worked as a team with kitchen and bar staff to fulfill customer orders to their satisfaction. Input food orders in touch screen ordering system, received and delivered food to customers, and kept tables clean. Followed up with customers to ensure orders were correct and to their liking, and made any necessary adjustments to insure customer satisfaction. Responsible for opening and closing the restaurant, and overseeing the opening and closing duties of other servers.
November 2008-March 2009: Subway Restaurant, Cashier and Sandwich Maker, New Bern, NC
Worked directly with customers to provide prompt and courteous service as part of a team. Prepped food and restaurant for morning openings, and closed down service at night. Prepared items to patron’s specifications, rang items into register, and handled cash transactions. Baked bread freshly each day, replaced soda syrup canisters, and re-stocked supplies.
Professional Experience
November 2004-October 2007: DHL Express, Fast Air Inc. & Kel Van Inc., Delivery Driver, Hendersonville NC & New Bern, NC
Responsibilities included unloading packages from airplane to line, and loading packages directly to my vehicle. I kept a very strict schedule to maintain the integrity of promised delivery times. Interacted with customers at corporate locations and residentially. Built relationships based on trust and dependability. I also supervised maintenance of my vehicle to ensure good working order and reliability of delivery. I started in Hendersonville with Fast Air Inc. then my family moved so in 2005 I transferred to New Bern with Kel Van Inc.
Education
East Henderson High School, Hendersonville, NC (2000)
CNA Licensure
Skills
Excellent with computers, cash registers, and POS systems
Strong interpersonal skills, able to build and maintain positive relationships with co-workers and customers alike
Positive Attitude, Excellent Work Ethic
Learn new skills quickly, enjoy a challenge
Trustworthy, loyal, dependable
Contact this candidate