BREANNA WATSON

612-***-****

ady1gu@r.postjobfree.com

Minneapolis, MN

Linkedin.com/in/Breanna-

watson-ab799982

Proficient with Microsoft Office

Suite. Word, Excel and

PowerPoint. Typing Speed: 50-

60 WPM Data Entry 10 Key

Skills. Ability to work efficiently

in a fast-paced high-volume

environment.

Technical writing,

documentation, compliance,

analysis. Google Search, Anti-

Money Laundering, Quality

Assurance, Foreclosure,

Collection, Deed-in-Lieu,, Loan

Processing, Home Preservation,

SPOC. SAS, LIS, LPS, CPI, MSP,

LIV, Lombardi Data Vision,

Nexidia, Early Resolution,

Outlook, MN-ITS, Net Study, and

Lotus Notes.

A.A.S. HEALTH INFORMATION

SPECIALIST

St. Catherine University

2011 Graduate

EDUCATION

SKILLS PROFESSIONAL EXPERIENCE

QUALITY ASSURANCE ADMINISTRATOR Wells Fargo Home Mortgage, Minneapolis, MN 05/2015 – 01/2023

x Perform daily operational risk reviews for all verbal contacts with lending, auto, account resolution, and home equity business lines for federal, regulatory and customer service purposes.

x Demonstrate experience in handling multiple tasks within short timeframes. Knowledge of consumer bank regulations/compliance, policies, process and procedures.

x Engaged in training for newly hired self-assurance quality monitors in the department.

x Worked in pilot program to establish a new process of score auditing. COLLECTOR 2A Wells Fargo Home Mortgage, Minneapolis, MN 07/2012-05/2015 x Evaluated customers financial situation through collateral analysis and skip tracing.

Negotiated repayment terms by direct and firm communication. x Maneuvered multiple application systems. Managed inbound and outbound calls with customers, negotiated payment arrangements on past due accounts. x Selected to work special projects for liquidations overflow, and modifications. x Remain calm and courteous while interacting with customers while maintaining 90% Quality Assurance ranking.

LOAN DOCUMENT SPECIALIST, Wells Fargo Home Mortgage, Minneapolis, MN 02/2012-07/2012

x Completed verification of employment and assets via outbound calls and email. x Mailed reverification forms and processed internet searches to validate phone numbers, addresses along with various office duties. x Prepared loan documents and monitored all loan statuses. x Updating foreclosure property listings and correcting mistakes or missing information.

PROFESSIONAL SUMMARY

Accomplished Customer Service professional with eighteen years of experience. Vast knowledge of quality, customer service, collections and accounting. Administrative assistant skills demanding strong technical, communication and organizational aptitude. My self- motivation and positive attitude have allowed me to keep new and existing customers/clients satisfied.

OBJECTIVE

Seeking a position within your company that will offer knowledge, advancements, and provide the opportunity to develop my technical and professional abilities. C E R T I F I C A T E S

Licensed Insurance Agent

2023

BREANNA WATSON

612-***-****

ady1gu@r.postjobfree.com

Minneapolis, MN

Linkedin.com/ Breanna-

watson-ab799982

PROFESSIONAL EXPERIENCE

KOHLS DEPARTMENT STORE, Customer Service Representative, Brooklyn Center, MN 02/2005-07/2013

x Provided customers with quality service.

x Communicated issues to store management teams to resolve concerns/complaints. Provided training for new employees. x Provided strong customer service, while working in various departments. x Merchandised, inventory, stocking, opening and closing the store. OFFICE BILLING ADMINISTRATOR/RECEPTIONIST, Integrity Healthcare/Integrity Home Health CO. Minneapolis, MN 06/2010-02/2012

x Billed insurance claims through MN-ITS/Payroll. Interview, hire/terminate employees. Manage email and correspondence and calendaring. x Assist walk-in clients, schedule client appointments, answer phone lines and help clients, and employees with questions and issues.

x Opened, sort and distribute incoming correspondence, including faxes and e- mail.

x Create client intakes, care plans and employee packets. REFERENCES

Available upon request.

Contact this candidate