Felecia m. Jones

615-***-**** ady1gk@r.postjobfree.com

www.linkedin.com/pub/felecia.m.jones/

Professional Summary

A highly enthusiastic professional with skills in full cycle recruitment and account management through the use of my experience in staffing, I will provide leadership that leverages my ability to manage and recruit in terms of productivity, result oriented and departmental motivation wherever I work.

Education

High School Diploma, George Washington Carver High 1990

Bachelors of Science in Biology, Tennessee State University 1996

Qualifications

Full Cycle Recruitment

Problem Solving

Decision Making

Payroll

Coaching/Counseling

Leadership

Customer Service

Effective Communication

MS Word

MS Excel

MS Power Point

Professional Experience

Workspend – Thermo Fisher Scientific Nashville, TN May 2022- Presently

MSP Program Specialist

Support full procure to pay process for multiple accounts.

Manage Data in VMS and associated systems.

Partner with leadership to implement new MSP/VMS programs and VMS transitions.

Ensures that project/department milestones are met while adhering to approved timelines.

Extensive knowledge of department processes.

Work with program teams to ensure delegation of work and service coverage.

Provide recommendations for program improvement and efficiency.

Point of escalation for issue resolution for clients and suppliers

Provide initial and on-going training to team members, clients, and suppliers.

Lead regular client meetings with internal / External stakeholders.

Work with the accounting team to ensure invoicing and supplier payment process if performing without error or delay.

Any other duties as assigned by the manager.

Acara Solutions- Embraer Aircraft Maintenance Service Nashville, TN October 2021- May 2022

Onsite Recruiter/Program Manager

Receive and qualify job orders, gaining approval from Branch Management to service the order and to source, screen, interview, check references, test, and submit direct placement and contractor candidates to customer for consideration

Use independent judgement, decision making authorities and interviewing skills foundations to select and place contract candidates on contract assignment

Maintain set benchmarks as set forth by Company to include recruiting performance measurements, community networking, sales lead generation, and candidate placement follow up

Serve as a liaison between Acara, our customer, the candidate pool and ultimately our contract employees- must present company business actions and values with professionalism

Provide administrative supervision of contract employees; and maintain regular contact with all placements

Ensure proper on-boarding and off-boarding of assigned contractors

Establish community relations through frequent contact and branch activities

Retain staff of temporary/contract employees to meet customer needs

Work closely with other Recruitment Specialist to ensure customer needs are being met

Service existing and new business accounts through regular customer communication/contact/visits

Work closely with customers to attend to and resolve escalated personnel matters with contractors

Maintain high ethical standards and confidentiality

Amazon Nashville, TN May 2019- August 2021

Sr. Engagement Coordinator/Staffing Coordinator

Executes hiring events based labor projections to meet the labor order demands and fill on-time

Meets critical deadlines for initializing background screening and completing drug test process to achieve labor orders

Ensures 100% compliance for work authorization documentation for associates

Consults with applicants through the hiring process in accordance with Amazon’s policies and procedures

Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, and/or Drug Test Administrator

Assists with New Hire Orientation NHO (proctored) or (virtual) from sending out broadcast communication to running audits to preparing Day 1 check-in to proctoring NHO

Initiates candidate onboarding and matching them to the proper requisition

Resolves ACCS tickets by calling candidates identifying issues, offering to reschedule them, assisting candidates who are having virtual new hire orientation technology issues, or offering assistance with any other concerns

Partners with Engagement Managers to support community groups such as workforce development agencies or local community colleges to leverage grassroots sourcing channels to develop talent communities to fill positions

Ensures all documentation are scanned into the digital file management system

Trains L2 Engagement Coordinators on best practices and ensure standard work is followed

Maintains confidentially on candidate sensitive topics

Supports internal and external interviews as needed post being trained in Amazon’s MGHD

Tracks and maintain statistics on effectiveness of recruitment though weekly reports on recruiting data for presentation to HR leadership and business partners

Kelly Services (Nissan) Franklin, TN December 2015- May 2019

Talent Solutions Manager

Ensure high level of contractor engagement through execution of programs that drive redevelopment/retention, skill enhancement, recognition, and effective communication.

Participate in and assist with high level customer engagement through regular/proactive communication by analyzing performance and feedback data to identify process improvement opportunities that create value to the client.

Through strategic customer relationships/communication, identify additional staffing opportunities within current solutions or contract changes/collaboratively transition while documenting all lead in SalesForce.

Execute compliance to customer required processes and identify areas of opportunity for process improvement/implement new procedures in collaboration with the client and SAO Operations Manager.

Partner with and utilize SAO’s internal resources (i.e. Recruiting, Shared Services, etc.) as suppliers to provide stellar service delivery to client portfolio establish operating and service level (SLA’s), as well as KPI’s.

With service delivery excellence being the focus, identifying opportunities to remove administrative tasks so the focus can be on value-added activities.

As customer issues arise, make sure resolution occurs in a timely manner and to the satisfaction of the customer.

Regularly solicit and share performance feedback with contractors as well as coach/guide as needed.

Proactively inform employees of safety policies, best practices and updates

Stay update-to-date with clients’ business and share current industry trends to strengthen client relationships and inform decision making.

Based on employee feedback and engagement scores, execute process improvement as needed to build moral of the contract employees.

Maintain all payroll related trackers and submittal processes as well as completing the orientation procedure for all new starts.

Aerotek Staffing (3D Systems) Charlotte, NC April 2015- November 2015

On Premise Manager

Develop creative recruiting resources and networking activities to attract qualified employees interested in contract, contract to hire and direct placement employment

Maintain contractor requisition process by qualifying openings with the client

Coordinate the fulfillment of open requisitions with the Delivery team

Perform all necessary contractors screening to ensure their qualifications meet open positions (i.e. interviews, reference checks, skills testing, background checks)

Maintain and manage contractor work force according to the client specific requirements, manage feedback in tandem with client specific requirements

Follow Injury Reporting Protocol by communicating with the appropriate internal contact and the local medical facility that provides post-accident care

Serve as the interface between client managers, local office (if applicable) and contract employees. This includes regular attendance of client production and/or staff meetings

Identify and participate in networking activities such as attending career fairs as needed and cold calling on schools, organizations, and outplacement services to promote Aerotek

Prepare client specific reports on an ad hoc basis or as required by Service Agreement. Meet with client to discuss and review reports

Maintain all documentation using Aerotek's online system and access database to track information and hiring metrics regarding candidates and sourcing strategies

Execute routine audit of contractor PPE compliance

Maintain a professional work environment in alignment with current client culture

Utilize the available and appropriate resources of Aerotek Inc. for conflict resolution

Adecco Employment Service (Shurtape Technologies) Hickory, NC April 2013– December 2014

Client Program Manager

Responsible for assisting the national account group with implementation of new products and services with a team-result oriented culture.

Central order disbursement of client job requests to other Adecco branches includes tracking of orders for reporting.

Coordinate and consult with managers to better understand clients’ needs, maximize level of service, encourage relationship building, provide cost effective service solutions to customer demands and strategize on ways to achieve and exceed Adecco’s financial goals and objectives.

Develops action plans with the branch offices to resolve quality, service and support issues, fulfillment issues, billing issues, non-compliance issues or any other concerns.

Works directly with the collectors of the account to resolve any disputes and billing issues.

Tracks weekly, monthly, and quarterly distributions for reporting per business unit and answer questions, e-reporting set-up for end users.

Maintain contact with all branch offices in my area of the country, advising them of rollout materials, answering questions, and provide support for both branch as well as the client concerning the Adecco relationship.

Fills and services client orders. Maximizes use of Adecco’s office technology to ensure optimum, cost-effective, timely and high quality results.

Ensures high quality of standards by conducting activities and maintaining systems that secure Adecco’s position as provider of the highest quality service to customers. Maintain compliance with policies and procedures.

Create an inventory sufficient to meet current and future client demand by becoming familiar with managers and their areas of responsibility.

Performs site visits and promotes communication with the clients by setting priorities, schedule days events, prepare and give formal presentations.

Must have excellent problem solving, organizational, interpersonal and motivational skills. Must have working knowledge of labor and employments laws.

Ensures compliance to customer contracts and able to continuously improve processes and procedures.

Client Program Supervisor Adecco Memphis, TN 11/2011-04/2013

Personnel Supervisor II Select Staffing Memphis, TN 11/2008-10/2011

Onsite Coordinator Select Staffing Memphis, TN 02/2007-11/2008 Onsite Manager ASAP Staffing Memphis, TN 09/2006-12/2006

Recruiter Adecco Memphis, TN 05/2006-07/2006

Recruiter Assistant/Telemarketer Nursing Innovation Memphis, TN 08/2005-04/2006

Onsite Manager Adecco Memphis, TN 03/2000-07/2005

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