Deborah Orosco

El Paso, TX *****

ady1eu@r.postjobfree.com

+1-909-***-****

To secure a position that would enable me to utilize my personal skills and previous professional employment expertise.

Authorized to work in the US for any employer

Work Experience

Patient Engagement Specialist

Conifer Health Solutions - El Paso, TX

September 2022 to Present

Restaurant Manager

Corralito, LLC - El Paso, TX

January 2022 to September 2022

Hired, trained and coached 40+ staff members on customer service skills, food and beverage knowledge and covid-19 safety procedures.

Reduced variable costs by 10% through expenditure control. Consistently exceed monthly goals by staff training and upselling techniques. Maintained an employee retention rate 10% higher than industry standards. Managed supply and inventory systems.

Managed customer complaints.

Restaurant Manager

Colton's Social House - Clovis, CA

August 2020 to December 2021

I hired and trained restaurant staff following company policies. Spoke with gas to address concerns or saw problems. Created work schedules for the staff. Maintain safety and food quality standards. Recorded payroll data and I was the liaison for all vendors. Restaurant/ Bar Manager

Mr Ed's Seafood and Oyster House - New Orleans, LA June 2018 to June 2020

Oversaw the daily operations including hiring both FOH and BOH and training staff, coordinating employee schedules, and that company's protocols are being followed. I also plan menus, order supplies, manage budgets and resolve customers complaints and concerns. I also set short and long-term goals to assure company's longevity.

Freelance Makeup Artist

Lancôme Hawaii, Southern Ca

October 2006 to August 2017

Exceptional knowledge of advance makeup artistry and the cosmetics industry. Proven ability to understand customers' expectations and communicate effectively to handle/address their needs and concerns. Excellent customer service standards.

Dining Room Manager/ Assistant Nightclub Manager

Old Town Dining, Llc - Temecula, CA

March 2016 to July 2017

Held full accountability for kitchen, bar, and service teams, coordinating with junior managers to schedule staff and align operations with business and regulatory requirements. Conducted evaluations, coached staff, and guided recruitment and training. Maintained consistent inventory with minimal waste, overseeing purchasing to ensure full menu availability. Collaborated with General Manager to implement corporate business strategies.

Tasting Room Supervisor

Keyways Vineyard & Winery - Temecula, CA

April 2014 to November 2015

I am responsible for hiring, scheduling, training, and coaching of staff, daily cash flow, inventory control of wine and merchandise. Always providing excellent customer service to existing club members and new guest who visit the winery. Up sales of wine and the wine club to guest, as well as promoting the winery as venue to special events.

Supervisor

Kohl's Temecula CA - Temecula, CA

October 2012 to July 2013

Beauty & Jewelry

Responsible for retail staff to include recruitment, hiring, scheduling, training, and coaching of staff. Inventory control of merchandise, stocking and maintaining department based on needs and trends. Assisted in other departments in the store when needed. Assist/coached staff with meeting and exceeding monthly retail goals. Maintained high level of customer service to all customers at all times. Customer Service Representative

Road Runner Sports - San Diego, CA

February 2011 to August 2011

Responsible for high volume call center, managing staff, schedule of staff, working as a quick problem solver, addressed complaints from customers while always providing excellent customer service. Maintained and track logs of customer calls, conducted surveys among clients regarding calls. Cosmetic Counter Manager

Macy's Hawaii

October 2006 to October 2007

Supervised staff, and complete lines of cosmetics. Recruited, trained and developed new associated. I held superior selling techniques, participated in promotions and special events for the department. Maintained stock of merchandise and communications with vendors for department. Analyzed business performance and assisted staff with meeting/exceeding goals in the department. Education

Associate

Skills

• I am an accomplished professional specializing in the area of customer service and management. I have demonstrated the ability to maintain composure and focus in high-tension situations while contributing to a high level of customer service. I am an optimistic, proactive leader with a proven ability to create a positive work environment based on teamwork and mutual respect.

• Purchasing

• Labor Cost Analysis

• Menu Planning

• Profit & Loss

• Restaurant Management

• POS

• Catering

• Bartending

• Management

• Forecasting

• Strategic Planning

• Kitchen Management Experience

• Process Improvement

• Makeup Application

• Restaurant Experience

• Assistant Manager Experience

• Budgeting

• Pricing

• Inventory Control

• Business Analysis

• Merchandising

• Food Preparation

• Management Experience

• Guest Services

• Serving Experience

• Sales Experience

• 10 Key Calculator

• Customer Service

• Leadership Experience

• Time Management

• Microsoft Excel

• Retail Sales

• Event Planning

• Recruiting

• Microsoft Office

• Accounting

• Supervising experience

• Office manager experience

• Operations management

• Computer skills

• Project management

• Computer literacy

• Administrative experience

• English

• Communication skills

Military Service

Branch: United States Navy

Rank: E4

November 1993 to September 1999

Certifications and Licenses

TABC Certified

Food Handler Certification

Assessments

Restaurant manager — Highly Proficient

December 2021

Managing restaurant staff and meeting customer expectations Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Highly Proficient December 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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