Clinical Supervisor Multi Line
Resume:
Doris J. Cox
Des Moines, Iowa 50320
HIGHLIGHTS & QUALIFICATIONS:
Dependable with keen attention to detail. Efficiently perform a variety of administrative tasks and responsibilities with proven abilities to include but not limited to: train and supervise large number of people, skilled leadership qualities with multi-tasking, and organizational skills, contributing to resolving conflict. Self-motivated with exceptional use of time management. Ability to communicate effectively through written and verbal form. Ability to work well under stressful situations as well as ability to make acceptable sudden decisions using own judgment based within guidelines of policies / procedures. Familiar with appropriate work related ethics and aide in creating a therapeutic community. Display a positive and proactive attitude, willingness to learn new techniques and successfully work in a team environment.
EDUCATION:
Valley High School, Des Moines, Iowa 1977
DMACC, Ankeny, Iowa 2006-2008 Criminal Justice Associate of Science
EMPLOYMENT HISTORY:
Prelude Behavioral Services 2008 - 2018
3806 Easton Blvd., Des Moines, Iowa 50317
Title / Position: Clinical Supervisor
Duties: Over six (6) years of dedicated and reliable experience in the following areas: Have assisted clinical supervisor in the interviewing process of employment candidates, train new Recovery Assistants as well as supervise recovery assistants on the residential unit as their “go-to Lead Assistant”, report training progress to clinical supervisor(s) as well as conduct training seminars at mandatory RA trainings. Proven abilities with assigning weekly work schedules and daily shift duties. Compose “Q&A” (Question and Answer) for staff to fill out, coached staff in crisis intervention techniques in both verbal and body language form, crafted in motivational interviewing. Complete admissions paperwork and initial client orientation, monitor and document client behaviors and treatment participation, continuously update electronic records, to include processing client payments, facilitate evidence-based approved curriculum groups, coordinate client treatment plans with counseling staff, role model appropriate behavior for clients as well as staff to include intervening and addressing issues or concerns that may arise. Responsible for ordering Martin Brothers and Food Bank orders on a weekly basis using the most cost-efficient budgeting. Operate two-way radio to ensure client safety and building security, conduct weekly room searches, conduct nightly building security checks, handle multi-line phone to include 24 hour substance abuse crisis calls, collect urinalysis samples for drug testing and breathalyzer tests, certified to administer client medications, certified in CPR, mandatory Child / Adult Abuse and Neglect Reporter, effectively communicate with managers, supervisors, counselors, nurses, other staff and offer general assistance as needed to ensure consistency and daily productivity within our therapeutic community.
Gislason & Hunter Law Office 2006 - 2007
317 – 6th Avenue, Des Moines, Iowa 50309
Title / Position: Filing Clerk
Duties: Assist with day-to-day operations within a law practice with administrative responsibilities that include but not limited to: Assist multiple attorneys, clientele and staff, handle incoming / outgoing multi-line phone, greet clients, efficiently and effectively maintain clientele files, exceptional organizational skills with filing, faxing, scanning, copying, record keeping and any other office duties as required.
Principal Financial Group 1977 - 2006
711 High Street, Des Moines, Iowa 50392
Title / Position: Training Specialist
Duties: Responsible for training revolving groups of 8-15 new employees per session on transaction-based changes in the life insurance industry as well as continued training period supervision for a minimum of 8 weeks. Reported training progress to management weekly. Composed and designed training material to increase productivity and decrease training time.
INTERESTS / HOBBIES:
I enjoy spending time with my friends and family as well as outdoor activities such as gardening and traveling.
REFERENCES:
Sarah Evans
Heather Thomas
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