Customer Service Accounts Receivable
Resume:
Debbie Salstrom
Portland, OR *****
ady1d4@r.postjobfree.com
Dealership professional who relates well with Management, Staff & Customers. Warranty & Service Dept. knowledge, technical, computer, reporting and many administrative skills. Used CDK, ADP, Reynolds & Reynolds & Dealertrack DMS. Experienced managing & training Service Advisors, Technicians, Cashiers and Receptionists. Also trained/assisted manager's on month-end reporting and required paperwork.
Work Experience
Warranty Administrator
Landmark Ford Lincoln
September 2019 to August 2020
Night cashier manager, warranty administrator, rental dept. Took customer payments, rented vehicles to customers, processed warranty claims to pay technicians, booked customer pay invoices, and did nightly closing duties.
Trailer Sales Coordinator
TEC EQUIPMENT - Portland, OR
October 2018 to May 2019
Tracked trailer inventory & orders for 26 TEC locations (kept manager & staff informed of changes or issues). Added trailers into inventory (stocked in/floored). Organized trailer movement from factory and dealerships. Found carriers to move trailers and kept in touch with freight brokers. Prepared sales documents and did basic accounting (coding, invoicing) working with AP to code equipment correctly. Reason for leaving: General Management changes
Office support
KENDALL AUTO GROUP - Bend, OR
December 2017 to September 2018
Office/General
Daily deposits for all of our dealerships in bend, worked on schedules, made adjustments and write offs, phones, filing
Warranty Administrator - Processed
WILSONVILLE TOYOTA - Wilsonville, OR
March 2012 to November 2017
a high volume of warranty claims & accounting using ADP / CDK. Reason for leaving: Resigned: Moved to Central
Administrative Assistant
BRADSHAW'S SERVICE CENTER - Portland, OR
July 2011 to March 2012
Helped process payroll, accounts payable, accounts receivable and inventory. Answered phones, made appointments for customers and assisted shop where needed. Reason for leaving: Business slowed; company lay off. Assistant Service Advisor - Assisting Advisors
DON RASMUSSEN BMW - Portland, OR
June 2008 to June 2011
customers and the Service Manager. Opening / closing repair order, tracking loaner cars, making service appointments, answering service emails and dispatching work to Technicians. Reason for leaving: Ownership change, LITHIA eliminated Assistant Service Advisor & Cashier positions Warranty Administrator - Promoted to Asst. Service Manager/Warranty Administrator
CURT WARNER CHEVROLET - Vancouver, WA
May 1999 to February 2008
5/2005) from Warranty Administrator. Helps manages service staff, makes management decisions in Manager's absence. Trained new Service Manager on month end reporting. Work closely with Advisors (4) and Technicians (14) and back up advisors. Process warranty claims (including coding and submission), 90% + first time acceptance rate.
Reason for leaving: Management changes.
Education
High school diploma or GED
Granite Hills High School - El Cajon, CA
1986
Skills
• Auto Service Management
• Accounts Receivable
• Accounts Payable
• Payroll
• Time management
• Microsoft Excel
• Administrative experience
• Front desk
• Microsoft Word
• Auto Service Management
• Accounting
• Office Management
• Auto Service Management
• Account Reconciliation
• Auto Service Management
• General Ledger Accounting
• Bank Reconciliation
• Customer service
• Accounting
• Customer service
• Bookkeeping
• Customer service
• Payroll
• Customer service
• Management
• Customer service
• Retail sales
• Customer service
• Microsoft Access
• iOS
• Customer service
• Accounts receivable
• Accounting
• Customer service
• Accounts payable
• Accounting
• Cashiering
• Operating systems
• Customer service
• Customer service
• Payroll
• Front desk
• Customer service
• Accounts receivable
• Filing
• Accounting
• Front desk
• Customer service
• Customer service
• Typing
• Computer hardware
• Databases
• Customer support
• Customer service
• Dispatching
• Typing
• Cold calling
• Social media marketing
• Sales
• Customer service
• Accounting
• Analysis skills
• Payroll
• GAAP
• Journal Entries
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