SALLY MARRINER

**** ****** *****

Casper Wyoming 82609

ady1cw@r.postjobfree.com

PROFESSIONAL SUMMARY

My professional experience includes twenty years of customer facing positions. I managed teams ranging from three to twenty+ employees for fourteen years. I was responsible for compliance for twelve years. My compliance expertise includes FDA customer compliance; US import and export regulations, ISO manufacturing quality management systems, and sales contract review. PROFESSIONAL EXPERIENCE

United States Census Bureau, Kane & Cook Counties, IL (July 2020 – October 2020) Department of Commerce, US Census Bureau

Enumerator

Interview and record Census data for household members. Data collected was confidential and stored onto a secure cell phone. Participants were free to decline to answer any questions included in the survey that they were not comfortable providing.

In some cases, participants were not willing to complete the Census Survey. In many cases, I was able to convince participants to complete the survey by explaining the benefits to their community and the nation (population count, demographic statistics, representation in the US Congress, and resources provided to local communities).

I received several performance-based bonuses while working for the Census Bureau. Pumps and Process Equipment, Elgin, IL (2018-2019) Industrial Pump Supply and Sales

Inside Sales Engineer

Provide inside sales support to four outside sales engineers.

Size pumps for seven pump brands and provide quotations to customers.

Provide quotation per Industrial and Municipal Specification.

Shipping, Invoicing and Reports in QuickBooks.

Create procedure documentation.

Cole-Parmer Instrument Company, Vernon Hills, IL (2015 – 2017) Lab Supply Product Distribution

Customer Service OEM Group Lead

Support OEM Sales Managers.

Provide shipment forecasts to OEM Sales Managers.

Process orders.

Resolve customer issues.

Train staff.

Review and release orders.

Define and document process for blanket orders and medical component orders. Thermo Fisher Scientific, Barrington, IL (2005-2015) Manufacturer of Peristaltic Pumps

Customer Service and Application Support Manager

Contract Review Manager

Compliance Manager

Manage Customer Service Department (Pre and Post Sale Technical/Application Support and Customer Service/Order Fulfillment).

Responsible for application support of peristaltic pump, vacuum pressure pump, and flow meter lines totaling $30 million in sales annually.

Cost analysis of OEM product margins.

Establish and implement procedures for compliance with corporate limits of liability, patent protection, FDA and US Export regulations.

Review, Revise, and Negotiate Customer Contracts and Customer Terms and Conditions of Purchase

Manage quotation and order processing activity for 1500 to 2000 orders per month.

Establish metrics to measure and monitor department performance.

Collaborate with multiple departments to ensure On Time Delivery; Employee product training, and customer complaint resolution.

Evaluate product for NAFTA qualification.

Monitor Sales Funnel using salesforce.com CRM system. 2002 to 2005

BRAN+LUEBBE, Roselle, IL

Manufacturer of Dosing Pumps, (a Division of SPX Corporation) Application Engineer

Review technical and application information and provide quotation to oil and gas, chemical,food, pharma, and pulp and paper industries .

Responsible for technical order review and engineering changes.

Establish standard pricing for custom product adders. 2000 to 2002

THERMO MEASURETECH, Mt. Prospect, IL

Manufacturer of Process Control Instrumentation, (a Division of Thermo Electron) Customer Service Manager and Applications Engineer

Manage Customer Service and Application Group.

Provide technical application resolutions for laser, capacitance, ultra-sonic and tuning fork technology product lines

Responsible for order fulfillment of $6 million annual division.

Managed three technical support and order processing specialist.

Establish and create procedures which reduces product returns.

Conduct employee product training

Analyze custom product requirements and establish pricing.

Selected for Plant Relocation Transition Team, which encompassed transferring critical product and sales systems to new facility.

1999 to 2000

GRAFTEL, INC, Palatine, IL

Engineering Consulting Firm

Engineer

Provide technical sales support and custom solutions to nuclear industries.

Oversee component installation and cable harness assembly.

Provide onsite support for ComEd nuclear power plants Integrated Leak Rate Testing

Design, develop, and maintain 10CFR50, Part 21 compliant database for equipment calibration. 1998 to 1999

SUMITOMO ELECTRIC CARBIDE, Mount Prospect, IL

Carbide Tool Manufacturer

Applications Engineer

Provide technical support to customers and sales force for carbide cutting tools.

Control $100,000 sales stock inventory

Provide customer quotation for cutting tools.

1994 to 1998

RELTEC, Franklin Park, IL

Manufacturer of Telecommunication Enclosures and Protection Devices Manufacturing Supervisor (1997 to 1998)

Supervise production staff of 35 employees in a 24/7 operation

Achieved annual sales of over $15 million and 100% on time delivery.

Reduced defects significantly and increased process and product tractability

Increased efficiency by improving production-scheduling and inventory systems. Quality Engineer (1994 to 1997)

Cross-disciplinary team member for manufacture of telephone switching equipment.

Designed and maintained database for product quality tracking.

Ensured product quality by implementing corrective and preventative action.

Developed and provided technical training to technicians and assemblers. EDUCATION

UNIVERSITY OF ILLINOIS AT CHICAGO

College of Engineering - Bachelor of Science, Bioengineering, 1994 PROFESSIONAL DEVELOPMENT

Practical Process Improvement (PPI) and 5S Training

Commercial Law and Risk Management-Thermo Electron

ISO 9000 American Society for Quality

Customer Satisfaction Training-Sandler Sales

Import and Export Compliance Training-Fisher Scientific

Leadership/Role Model Training-Thermo Fisher Scientific

FDA and Medical Device Regulations – Thermo Fisher Scientific TECHNICAL SKILLS

Manufacturing ERP System

Microsoft Applications

Salesforce.com CRM

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