PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

CARRIE SPROWL

903-***-**** - ady1cp@r.postjobfree.com - WWW: About Me Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Motivating and positive with excellent interpersonal, coaching and communication skills. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization. Strategic Planning

Production Activity Logging

Six Sigma Methodologies

Business Management

Administration Knowledge

Staff Hiring and Evaluations

Policy and Procedure Improvement

Regulatory Compliance

Organizational Leadership

09/2021 to 08/2023 Area Manager-Sales Recruiter

RPM Staffing Professionals – Bonham, TX

Managed sales, marketing, and customer account operations efficiently. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Implemented business strategies, increasing revenue and effectively targeting new markets.

Maintained payroll and insurance benefits for employees in various locations and diminished financial discrepancies through expert program management. Specialized in conducting onsite 10-panel drug tests with accuracy and precision. I-9 and E-verification of every RPM Staffing employee. HR Summary reporting monthly to clients and corporate office. Workers compensation claims and investigations as required. 02/2020 to 01/2021 Director of Environmental Services Healthcare Services Group – Paris, TX

Implemented Covid-19 safety training, CDC guideline training Formulated, revised and monitored departmental Quality Improvement programs. Processed bi-weekly payroll for department staff members. Prepared budget and ensured department operated within budgetary guidelines. Attended daily Department Head meeting

Preformed daily Quality of Life rounds on assigned residents Performed Quality Control Inspections daily to ensure compliance with EPA standards

Updated and maintained MDS manuals

Continued education on all EVS staff per CDC guidelines weekly Facility linen counts and weekly audits

55-75 Hrs worked weekly

On call schedule maintained.

12/2020 to 09/2021 Director of Outpatient Escort Transportation RG TALENT SOLUTIONS, Bonham Veterans Hospital – Bonham, TX Monitor and distributed daily, weekly and monthly production scorecards and quality review reports.

Developed and implemented initial and refresher safety training programs for department employees with focus on OSHA requirements. Hired personnel within transportation department to maintain adequate coverage and top talent.

Reduced worker accidents by implementing improved safety standards and monitoring procedures.

45 Hrs worked weekly

07/2013 to 12/2020 Staffing Coordinator-Patient Care NORTH TX STAFFING – Greenville, TX

Organized, coordinated and prioritized patient care consistently utilizing available resources.

Evaluated staffing needs in advance and worked to fill vacancies. Communicated with staff when schedule changes occur. Communicated with patient, families and health care providers. Monitored overtime accumulation and attendance of employees. Took calls after hours and weekends to handle emergencies and scheduling issues. Maintained nursing assistant sign in sheets on daily basis. Onboarding all new staff and I-9 data entry

01/2005 to 08/2007 Administrator - Business Operations W.N.J. Medical Center Dr. Lyle Brown – Sherman, TX ICD-9 CPT Billing and coding specific to diagnosis, surgical procedure, and diagnosis.

Utilized medical terminology to interpret requests and provided proper documentation for surgical procedures

Demonstrated clinical knowledge of anatomy, physiology, pharmacology and clinical disease process.

Performed Hospital Inpatient, Outpatient Surgery, Emergency Room and Laboratory-Radiology scheduling.

Prepared, organized and maintained patient medical records in ICIMS and EMR systems.

Resolution of complex claims issues, denials, appeals and credits. Maintained patient databases and updated information in alignment with HIPAA protocols.

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

03/2003 to 02/2005 Regional Manager of Operations

CHIROPRACTIC SOLUTIONS, WELLNESS ONE

Conducted all sales activities with highest degree of professionalism and integrity. Tracked and evaluated on regular basis scheduling, practice revenues, staff competencies and training.

Observed client's progress and response to treatment and reports findings to physical therapist.

Maintained data base of therapists and assistants for scheduling purposes. Recruited new Chiropractors for the clinics

Accounted receivable and general accounting experience. ICD-9 Billing and Coding-Chiropractic and physical therapy. 50 Hrs worked weekly

01/2002 to 02/2003 Surgical Support Technician

ST. ELIZABETHS HOSPITAL

Anticipated physicians instrumentation and equipment needs during operative procedure.

Monitored and maintained supply inventories at appropriate par level. Passed instruments and supplies in safe and functional manner. Assisted circulating nurse during major surgical procedures with activities appropriate to skill level.

Demonstrated proper procedure for decontamination and sterilization of instrumentation and equipment.

60 Hrs worked weekly

01/2002 to 02/2003 Medication Technician- Night Shift CAMBRIDGE HOUSE OF SWANSEA

Maintained clean and orderly environment for resident and staff. Demonstrated proficient skills in using computer systems and paper charts for data retrieval.

Administered ordered medications and treatments to assigned residents. Helped maintain resident health and functional status. Reviewed communication log before every shift for any special instructions. Verified medication stock and entered data in computer to maintain inventory records.

20-40 Hrs worked weekly

01/2001 to 01/2002 Scheduling Specialist

TEXAS ONCOLOGY – Sherman, TX

Received, screened and coordinated telephone calls. Initiated and obtained patient insurance benefits and authorization verification. Scheduled appointments and instructed patients on appropriate preparation for specific test.

Updated customer information in patient database during and after each call. Developed and sustained high-quality, empathetic, informed telephone and customer communication skills

Kept supervisor informed of provider scheduling issues. 40 Hrs worked weekly

10/1999 to 01/2001 Administrative Office Manager

Plano Rehabilitation Hospital – Plano, TX

Contacted health plans and verified patient insurance information. Functioned independently within established parameters of policies and procedures.

Set up and maintained Employee files and pre-employment checks per policy. Prepared treatment rooms and equipment for patient examinations. Maintained collection and documentation of payments made by patients. Resolved conflicts and responded appropriately to complaints. ICD-9 Billing and Coding

Fluoroscopy Training

40-50 Hours worked weekly

11/1999 to 01/2001 Aquatic Program Director

EDUCATION

Plano Rehabilitation Hospital

Provided comfortable and positive class environment. Planned, organized and presented class curriculum for optimal skill development. Instructed Water aerobics in temperature controlled pool Followed care plans per physical therapist and treatment protocol. 12 Hrs worked weekly

2004 Certified : Management

White Hall Business Management - Scottsdale, AZ

2004 Scott Airforce Base

Southwestern Illinois College - Belleville, IL

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