Dr. Lawana Marcas

**** ************** **. #**

San Antonio, TX. 78229

ady1ca@r.postjobfree.com /361-***-****

Summary

Doctorate Business Administration I.T. solid, background in I.T. combined with excellent experience working in the I.T. field. Quickly learn and master new technology.

Experience

Wits Solutions Inc./ Lackland Airforce Base -Contract Closeout Specialist

San Antoino, TX. 5/2023 - Present

Support of contract closeout, de-obligation of Un-obligated Obligation (ULO)/Undelivered iders(UDOs),Auto-closeout actions, digital imagining of contracts, and acquisition-related documentation for contracting correspondence. Proofread records, forms, documents, and sort contract records. Use Electronic Data Access, Wide Area Workflow, and my Invoice applications contained within the Procurement Integrated Enterprise Environment Coordinate with the Defense Finance and Accounting Service and other paying activities to obtain payment histories of invoices and vouchers and validate the status of payments/invoices. Coordinate with the Defense Contract Audit Agency (DCAA)and Defense Contract Management Agency (DCMA)to verify audit status, and/or final project acceptance by the Government. Request and obtain missing documentation required for closeout, from internal/external customers, and assist with queries regarding contract closeouts. Prepare closeout documents for Contracting Officer approval. Input obligations into contract writing system, preparing draft DD Form1594s, the release of claims, memos for the record, and any other documentation to perform contract closeout. Coordinate with the Contracting Officer (CO), Contracting Officer Representative (COR)Financial Management (FM), and appropriate business/vendor to obtain required information and signatures. Provide a complete inventory report identifying the contract number, number of folders associated with the contract, and file location, and identify the status of the contract whether, in closeout, pending closeout, or closeout in retention. Input accurate details into the Contract Closeout SharePoint Tracking System. Keep all SharePoint items up-to-date with file location, date changes, inventory data, and all other required fields on entry forms.

SOUTH SAN ANTONIO ISD – Principals of Information Technology Teacher

San Antonio, TX 10/22 Present

Principals of Information Technology education for 9-12. Supervise the consistent and fair administration of school policies regarding student conduct and discipline. Oversee the development and implementation of student supports and interventions using restorative justice practices. Maintain systems for collecting and tracking data on school culture metrics, including discipline and attendance. Develop and implement lesson plans that fulfill the requirements of district’s curriculum program and show written evidence of preparation as required. Prepare lessons that reflect accommodations for differences in student learning styles. Present subject matter according to guidelines established by Texas Education Agency, board policies, and administrative regulations. Plan and use appropriate instructional and learning strategies, activities, materials, and equipment that reflect an understanding of the learning styles and the differentiated needs of students. Conduct common formative assessments of student growth and use results to plan instructional lessons and activities. Work cooperatively with special education teachers to modify curricula as needed for special education students according to guidelines established in Individual Education Plans (IEP)

eBryIT, Inc -Deskside Technician

San Antonio, TX. 05/2017 – Current

For San Antonio ISD, Leaner ISD, Northwest, and County I aided with the Repairing, maintenance, peripheral equipment, and word processing systems. Troubleshooting computer equipment requiring some precision. Migration, Imaging of computers and printer setup and Installation of over 200000 Dell chrome books, laptops, docking station varied Computer systems and iPad.

De-Installation of old Legacy systems On-Site Trash Removal Provides customer service support for the assigned region by communicating well with customers and on time. Preps equipment for deployment, including imaging, configuration, cart installation, and boxing/unboxing equipment.

Manages administrative paperwork by submitting completed and accurate expense reports (mileage), timecards, obtaining customer acceptance forms, etc. Within required timeframes.

ABBTECH - Data Migration Specialist/I.T. Helpdesk Lead

San Antonio, Texas 10/2019 - Present

ABBTECH hired me for the Footlockers and the University Hospital contract, which

of 20000 computers in Texas for Footlocker and 25000 for the University hospital system in the San Antonio area. Responsible for Installation, configuration and troubleshooting assistance for core desktop operating systems, including Microsoft Windows 10 -Build P.C.s with a base image and layer additional applications as requested, deploy P.C.s for end-users, - Deploy P.C. peripheral hardware to end-users, and perform a backup of end user's data as needed. Service Desk, Accept & registers Service Calls, Classify Service Specified options, execute 1st attempt to solve the Service Call, Use of KLB and Snow Track the progress of an owned Service Call during the entire lifecycle.

SLA and updates Service Call records if necessary. Close Service Call, Communicates the Service Call status directly with the client as defined per SLA, Communicate response times for dispatched tickets to the customers. and setting up accounts as per the SLA. Classify Service Calls execute 1st attempt to solve the Service Call, Use of KLB and Snow. Track the progress of an owned Service Call during the entire lifecycle SLA and updates Service Call records if necessary.

K-Force - Migration/Deskside Technology Support Technician

San Antonio, TX 05/2015 – 9/2021

As a Technology Support Technician, I was responsible for answering level service calls, password reset for AD, using Citrix, snow, following SLA as well detailed instruction; Accurately logging, ticketing, and tracking/owning all incidents. While working as a Migration Field Tech, I was contracted to Texas's human and health services department, were I upgraded over 2000 systems throughout the state of Texas My Service includes but is not limited to Installation and re-imaging of desktops and laptops. Responds to Tier II support requests via multiple sources such as phone, email, and Microsoft Teams Interacts with customers courteously and professionally as I instruct them on their new devices' use and home setup. Follows established procedures for performing configuration changes, updates, and upgrades. Provide I.T. support as it relates to software/hardware upgrades and fixes Assist with COVID-19 social distancing of I.T. equipment. problem Resolution Communications: Documents incident/problem status and resolution in tracking status and resolution in tracking log.

Clark County School District/ Substitute Teacher

Las Vegas, NV 03/2007 – 04/2015

As a Substitute teacher I reviewed lessons plans and schedules to be followed during the teaching day, maintained as fully as possible the established routines and procedures of the school and classroom I was assigned. Teach the lesson plan as outlined and described in Substitute Teacher’s Folder prepared by the absent teacher. Took responsibility for overseeing pupil behavior in class and during lunch and recess periods. Created reports in writing on the day’s activities at the conclusion of each day of teaching as well as followed all policies, rules, and procedures to which regular teachers are subject and which good teaching practice dictates.

Northwest Minority Business Council/ Project Administrative Assistant Tukwila WA. 05/2006 - 02/2007

My duties as an administrative assistant were to answer phones, create flyers, Type, email, fax and, prepare marketing items and help with the facilitation of company-sponsored events. Maintain all event registration tracking forms, assist with special projects as needed, Maintain Council marketing materials, process all incoming mail, Process payments, I Answered inquiries through the Website, Maintained and ordered office supplies, assisted with mailings, update website pages, Maintained the NMBC database, Website, and NMSDC MBISYS.

Soltek Pacific/ Kajaima Construction - Admin Coordinator/Trainee Project Engineer

Seattle, WA. 05/1999 - 02/2000

As the Assistant to the Project Manager, it was my duty to assist the project manager with site coordination and control of the project to complete client satisfaction. Ensure that the performance of construction is done following the contract documents, project schedule, and project budget and with minimal risk. Aiding and learning of the Project Engineers job dealing with supervision of subcontractors, liaison between Owners, Architect Engineers, Pricing input and cost analysis, budget review, bid packaging, subcontract review, and constructability analysis and interface with the project manager. Aid with negotiating firm-fixed pricing, guaranteed maximum price (GMP), cost-plus, and complex bid proposals. Send correspondence to all subcontractors dealing with Request for information, Submittals, Insurance expiration, and unsigned PAL, meeting minutes, receptionist, filling, and coping, change order request, hiring new employees, Payroll, and ordering all materials necessary to project.

Tuner Construction - Prolog Coord. /Admin. Assistant

Seattle, WA. 06/1998 - 02/1999

As Prolog Coordinator and admin assistant was to maintain the prolog database: problem solved prolog system questions from staff and company subcontractor's vendors. Processing and printing all reports from prolog, managing confidential and sensitive data such as contracts, purchase orders, change orders budget cost, companies, and the MWBE information. Created a database for insurance tracking in excel, which was referenced every week to ensure that all subcontractors on site have Comprehensive Automotive Liability, Workers Compensation and that each subcontractor is enrolled in Personal Insurance Program also, assisted the MWBE equal Opportunity Program consultants with any information and assistance as need.

U.W. / Odessa Brown Children's Clinic - Research Assistant/ Aide. Seattle, WA. 01/1995 - 02/1998

Responsible for data collection for two research studies: 1) The Provider Switching and Child Immunization Coverage Study.2) WIC/ Immunization Linkage Project. Followed the research protocol for each study. Conducted a baseline assessment of immunization status using the Clinic Assessment Software Application and reported detailed immunization coverage at various ages for each recommended vaccine. Obtained all immunization histories by 1) calling the parent or guardian of each child, 2) abstracting information from the computer or subject's medical record, or 3) calling other providers the subject may have used. As a research aide to Dr. Asthley, I oversaw maintaining and cleaning an SPSS windows database for over 3000 clients. Necessary information from the client's medical records and enter and correct and errors in the database. Created a new database file from client information.

Skills

Administrative Assistant, Coordination, Network, Documentation

Architect, Fax, Operating Systems,

Phone

Artist, Fiber Optics, Packaging,

Phones

Filing, PAL, Answer phones Backup, Payroll,

Travel arrangements

Basic, Forms, Pick, Troubleshooting

Budget, GMP, Posters, Typing

Business cards, Guardian, Power tools, Type

Cabling, Hand tools, Press, Upgrades

Call center, Hiring, Pricing, Utilities

CD, Human resources, Printer, Visio

Change management, Problem Resolution,

Websites management, Charts,

Imaging,

Process development, Communication skills, construction Insurance

processing

Internet Explorer, Computer programming,

Hardware upgrades, Laptops,

Prolog coordinator, Logo creation,

Bid Proposals a dn contract review

Computer applications, Marketing,

Cost analysis,

Materials, Receptionist, Research

Customer service, Microsoft Office

Data collection, Scheduling

Database, PowerPoint, Schematics

Database management, Microsoft Windows,

Debugging, Windows Operating,

Scripts

Desktops, System, SLA

Detail-oriented, Windows SPSS Diagnosis, Supervision

Digital camera, Migration, Educator,

Data transmissions systems

Interpreting diagrams, Professional communication

[Software] expertise,

Workplace safety, Materials

management

Conflict management, Inventory oversight, Knowledge of industry best practices, Construction knowledge

Education and Training

2021

Northcentral University

Doctorate: Business Administration and Management Information Technology,

2012

University of Phoenix

Masters Information System:

Management Information Systems,

2010

University of Phoenix

Bachelors Information Technology:

Visual Communication,

Interactive Multimedia

2005

Green River College

Certificate/3M Certified, Fiber Optics and Cabling

2004

American College of Professional Edu.

Computer Networking

Certificate Computer Networking

1997

ITT Technical College

Diploma

Computer Programing Data Processing

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