Josephine Akua Donkor

ady1bu@r.postjobfree.com 054*******

PROFESSIONAL SUMMARY

Pragmatic and result-driven personnel with experience in Teaching,administration, customer relations with proficiency in team management. A well rounded individual with the ability to manage inventory,organize files and records,respond to large volume of calls and emails,draft official document,schedule meetings and perform basic bookkeeping and is able to work in a fast paced business environment with the ability to work with others towards achieving set objectives while maintaining confidentiality.

EDUCATION

Okuapemman Senior High School May 2016

Home Economics Akropong

Coursework: Food and Nutrition,Biology,French,Management in Living Kwame Nkrumah University of Science and Technology December 2021 Sociology, Social work Kumasi

Coursework: Introduction to Sociology,Human Resource Management,Anthropology,World cultures,Media

WORK EXPERIENCE

God’s love Enterprise February 2015 – Present

Sales executive (part time) Weija

Serve over 150 customers daily while ensuring customer satisfaction. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Identified product or service improvements by remaining current on industry trends,market activities and competitors.

Maximized sales by keeping areas tidy,fully stocked and correctly priced. Triumphant Geniuses Educational Centre February 2017 – October 2017 English Teacher Kasoa

Organised 100+ students’ files and record in chronological order for easy retrieval when needed,reducing search time by 50%(half the time). Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension. Collaborated with coworkers to analyse negative feedback from students and developed corresponding solutions that improved the learning experience. Encouraging student critical thinking and discussion using variety of teaching techniques. Rexmar Hotel March 2018 – November 2020

Manager’s Assistant (part time) Kumasi

Improved team efficiency by 50% via identifying redundant processes that were eliminated during strategy sessions in team meetings.

Oversaw the timely and accurate processing of invoices,purchase orders, petty cash, and payment of transactions.

Fostered teamwork by developing and sustaining good work relationships with internal and external partners, including volunteers.

Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.

Read and analysed incoming memos,submissions and reports to determine significance and plan distribution.

Ghana Statistical Service October 2021 – Present

Administrator/ Office Assistant Accra

Collaborated with administrative support to oversee calendars and prioritise meetings and appointments.

Checked figures,postings and documents for correct entry,mathematical accuracy and proper codes. Replenished office supplies,placing new orders for restocking to maintaining inventory. Automated office operations by managing client correspondence and data communications. PROJECTS

Malaria Vaccine Pilot Implementation and Evaluation( Kintampo Health Research Center) ODK Collect CS Entry Malaria Rapid Diagnostic Tests(RDTs) February 2022

– April 2022

Participated in the training for field work.

Tested respondents for malaria and renewed expired health Insurance card. Handled data collection,arrangement and processing activities to increase efficiency and productivity. Ghana Demographic Health Survey(Ghana Statistical Service,WHO,USAID,ICF)

CSPro

July 2022 – September

2022

Involved in the pretesting of questionnaires for field data collection. Trained participants on the use of CSPro on the Computer Assisted Personal Interview(CAPI). Involved in secondary data editing that has been synced to the central office by field officers. Feed the Future(GSS,USAID,ICF) CSPro October 2022 – January 2023 Drafted reports and presentation to keep track of progress. Maintained positive working relationship with fellow staff and management. Displayed strong telephone etiquette,effectively handling difficult calls. Identified areas for improvement,narrowing focus for decision-makers in making necessary changes. Non-Communicable Diseases(STEPS) Survey (World Health Organisation,Ukaid,Ghana Health Service,Ghana Statistical Service ODK Collect,Sphygmomanometer,CardioCheck Analyser,Glucometer,Measuring scale,Stadiometer,Tape measure. June

2023 –

August

2023

Participated in the training for field officers.

Interviewed respondents to obtain medical and biometric information. Measured height,weight,hip and waist circumference,blood pressure,glucose,cholesterol level. Collected blood and urine samples for further laboratory testing. Ghana Living Standards Survey EnumPro June 2023 – June 2023 Participated in the workshop for field work.

Worked as an administrative support.

VOLUNTEER EXPERIENCE

Victory International School May 2012 – April 2013 Senior Girls’ Prefect Accra

Identified students with possible learning issues and alerted the administration. Ensured that all classrooms and play areas were kept clean and uncluttered. Serve as a liaison between students and administration to channel all concerns and grievances to and fro.

Kwame Nkrumah University of Science and Technology April 2019 – January 2020 Deputy Public Relations Officer Kumasi

Edited and updated communiqué to eliminate grammatical errors before it reaches the student populace.

Drafted upcoming speeches for school’s speech and prize giving days. College of Humanities and Social Sciences (Kwame Nkrumah University of Science and Technology)

February 2020 –

September 2021

General Secretary Kumasi

Maintained diaries and arranged appointments.

Organized and serviced meetings(producing agendas and taking minutes). Organised quizzes among colleges.

12th SRC Parliamentary Council (KNUST) February 2020 – September 2021 Member of SRC parliament Kumasi

Discussed matters arising on campus and provided solutions which was implemented. Served as a liaison between students of my constituency and the SRC parliament. United Pentecostal Church January 2021 – Present

Youth Vice President Santa Maria,Ghana

Improving knowledge about healthcare by organizing health programs for the youth of the Association.

Teaching and discussing general issues.

Ensuring good behavioural practices and punctuality among the youth. SKILLS

Basic Book keeping :

Data Entry and Organisation: CSPro,EnumPro,ODK Collect,CS Entry. Report preparation and Presentation : Microsoft Office(Word,Excel,Power Point) Secondary Data Editing : CSPro

Preparation and drafting quizzes : Google Workspace(Doc,Slides,Sheets) Time Management:

Emotional Intelligence :

Continuous Learning:

AWARDS

Female Personality of the year April 2019

Department of Sociology and Social Work

Most Influential Student of the year April 2019

Department of Sociology and Social Work

College Member of the year October 2021

12th SRC Parliamentary Council (KNUST)

CERTIFICATIONS

Basic Education Certificate Examination August 2013 West African Examinations Council

West African Senior School Certificate Examination May 2016 West African Examination Council

Bachelor of Arts (Sociology) November 2021

Kwame Nkrumah University of Science and Technology The Complete Google Forms Course-Sending and Analyzing Forms June 2023 Media Training Worldwide Digital

REFERENCES

Dr. Eric Yeboah, Senior Lecturer

ady1bu@r.postjobfree.com, 020*******

Dr. Peter Takyi Peprah, Assistant Chief Statistician ady1bu@r.postjobfree.com, 020*******

Selina Abekah El-Oliver, Proprietress

ady1bu@r.postjobfree.com, 055*******

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