BRITTNEY C. KENDRICK

Brandon, FL ***** 813-***-**** ady1bt@r.postjobfree.com

Professional Summary

Service-focused professional bringing unparalleled skills in customer relations, task prioritization & time management. Motivated to directly and efficiently address customer concerns head on, develop proactive solutions & implement corrections with efficiency. Specialize in quality, speed and process optimization. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Skills

● Customer Service Excellence

● Efficient and Detail-Oriented

● Quality Assurance

● Issue and Complaint Resolution

● Scheduling Maintenance

● Building Customer Trust and Loyalty

● Needs Assessment & Special Requests

● Operational Efficiency

● Data Accuracy

● Hair Maintenance Expertise

● Timely Service Delivery

● Clerical Support

● Salon Industry Knowledge

● Client Rapport-Building

● Order and Refund Processing

● Establishing and Maintaining Customer

Relationships

● Upselling Products and Services

● Customer Data Confidentiality

● Collaborative Environments

Work History

Senior Customer Service Specialist 01/2015 to Current PM Call Center Services, LLC – Tampa, FL

● Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

● Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

● Maintained organized and secure customer files to facilitate customer support and follow-up.

● Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Client Service Representative 10/2012 to 12/2014

AT&T – Tampa, FL

● Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

● Maintained up-to-date knowledge of product and service changes.

● Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

● Delivered prompt service to prioritize customer needs and Met customer call guidelines for service levels, handle time and productivity.

● Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Salon Stylist & Office Administrator 09/2012 to 01/2019 Laid By Nish Beauty Salon – Tampa, FL

● Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.

● Worked to continuously increase salon business through effective sales, service and operations policies.

● Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

● Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

● Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks. Education

High School Diploma

Riverview High School - Riverview, FL

Aesthetician

Florida Career College

References

Available Upon Request

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