Bank Customer Service representative
Resume:
ROULA S. BAZZI
United States, NY
● ady1bb@r.postjobfree.com
● LinkedIn/Roula-Bazzi
SUMMARY
Enthusiastic with +7 years of experience in accounting, finance, and customer service. Developed effective communication and relationship-building skills. Demonstrated strong commitment to personal learning. Determined to upgrade my career where I can be a trusted advisor to business. I am looking forward to leverage ongoing professional development to deepen my skills and optimize my expertise as the industry and market evolves and changes.
AREA OF EXPERTISE
Accounting ● Customer services ● Managing Meetings & presentations● Daily cash transactions ● Monthly/Yearly on-time payments ● Financial statement and reports ● Documentation-Reports up-to-date ● Balance sheet ● Collaboration with Compliance, Anti money Laundering(AML)/SME’s departments for risk assessments ● (Know Your Customer) KYC review / FATCA Law ● Commercial Loans / Credit cards ● Claim’s follow up ● Calls and Mails’ responding ● Staff evaluation/Trainings ● ATM reports ● Individuals, high risk and Company’s account openings and activity flows ● Filing and Archiving ● Instructions and contracts ● Tax Payments ● Check’s activity ● Mobile network services/ E-Banking program support ● In branch wire transfers ● Matching invoices to payments ● Telephone bills & salaries domiciliation ● POS system contracts
EXPERIENCE
Feb 2015 – 2022 ● Credit Bank, Lebanon Customer Service Officer /Teller
•Provided excellent customer service management and support functions by resolving up to 50 daily Customer cash and non cash issues resulting in more than 90 % of customer’s satisfaction.
•Supplemented loan operations activities on daily basis
•Responsible for daily operations of E-banking customer services
•Variety of departments collaboration with front,middle and back offices to create solutions that meet customer’s evolving needs.
•Managed and arranged 20+ new VIP customers meetings monthly
•Ensured optimal learning and performance by regularly attending seminars and recurrent trainings for more than 10 new hires monthly at different branches
•Ensured adherence to regulatory Anti-Money Laundering (AML) and Know Your Client (KYC) requirements.
Jan 2013 – Jan 2015 ● B Wood Company, Lebanon Accountant and financial Analyst
•Developed a deep knowledge of accounting standards.
•Assisted in performing analytical review of audit documents.
•Insured compliance with auditing and accounting standards, relevant laws and regulations and ethical standards.
•Formulated reports, interpreted results and provided recommendations for improved controls and enhanced business efficiency.
EDUCATION
2013 ● Beirut Arab University, Lebanon Master in Business Administration
2011 ● Beirut Arab University, Lebanon
Bachelor’s Degree in Banking and Finance
TRAINING & CERTIFICATES
2019 ● American Lebanese Language Center, Lebanon
English Communication,Advanced English Communication skills
2017 ● Formatech, Lebanon Etiquette and Professionalism
COMPETENCIES
Languages: Fluent in English and Arabic
Computer skills: Proficient in Microsoft office word, Excel and PowerPoint, Windows.
Key Skills:● Problem solving ● analytical skills and confident communicating skills in fast paced and service oriented environment ● ability to prioritize tasks and timelines ● collaborative working relationship skills across the team● commitment to personal learning and development ● detail orientated,creativity,and problem solving skills.
SOCIAL & HUMANITARIAN ACTIVITIES
2004-2006 L’ecoute Lebanon (volunteer)
• Organized social activities and guided tourists.
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