Rosemarie S. Ballard

**** ********* ******

Lexington, KY 40515

317-***-**** – mobile/home

Email: ady1b0@r.postjobfree.com

Education: 1981-1984 University of Kentucky, Interior Design Program 2007-2009 Aesthetics Program-Bluegrass Technical & Community College Professional Experience:

2020-2020 Kentucky Medical Services-Customer Service Representative Provided data reports to attorneys and patients for insurance and law suits. I was furloughed after four months due to the pandemic.

2012-2016 UK HealthCare Enterprise Learning-Staff Support II As the initial portal to the department, I ensure that customers experience outstanding professionalism, customer service, and contribute to quality functioning of the department by accomplishing the following:

Customer experience:

o Customer communication, problem solving, event

scheduling

o Liaison between customers and training professionals o Classroom scheduling

o Manage event registration

Administrative support to include:

o Human resources functions of payroll administration, leave accruals, tracking of employee mandatory training, and employee records

o Monthly and daily budget reconciliation and reporting o Meeting scheduling and calendar administration for executive level meetings

o Procurement and inventory control

o Maintain high level of confidentially in a fast

paced environment

Event/Training management to include:

o Manage all logistics and historical record keeping for training and special events for new and existing

enterprise medical, ancillary, and administrative staff reaching approximately 2300 individuals per year

o Arrange travel and manage logistics for Enterprise leadership events

o Compile and disseminate evaluation results

2012-(Jan-Feb) UK HealthCare Department of Gynecological Oncology (Temporary Position) Responsible for patient experience within the department through the following critical responsibilities:

Liaison between patients and clinical staff

Administrative support-answering phone, patient appointments, medical transcription, & other administrative duties 2009-2011(Sept) Commonwealth Dermatology-Medical Aesthetician, Lexington, KY Provided full service aesthetics care specializing in microdermabrasion, chemical peels, sales of skin care products, and extractions by providing the following activities:

Professional and supportive customer interface

Patient consultation and product sales

Assisted physician in performing aesthetic treatments

Administrative support

Account reconciliation

2003-2008 UK Department of Pediatrics, Chairman’s Office-Support Associate I Accountable for payroll and leave accrual function for roughly 300 bi-weekly staff, faculty, and monthly staff. Excellent functioning of the department ensured through the following additional responsibilities:

Processed financial documents including procurement card transactions, IDIVs, RFPs, DAVs

Maintained department inventory

Assisted with budget process

Meeting scheduling and telephone coverage for department chair

(backup for administrative assistant)

2000-2003 UK Department of Pediatrics, Division of Critical Care-Senior Data Coordinator, responsible for the following critical activities:

Functioned as the face of the department as liaison between patient and physicians

Maintained optimal inter-departmental communication and relations

Processed financial documents including physician billing, MD Everywhere, procurement card transactions, IDIVs, RFPs, DAVs

Managed department calendars for five full time physicians

Physician recruitment

Maintained enrichment account

Reconciled hospital census reports with MD Everywhere records

Oversaw and disseminated physician call schedule (division only) 2001-2002 UK Department of Communicative Disorders-Support Staff II Ensured optimal functioning of the department through the following responsibilities:

Patient billing (receivables) vendor payment (payables)

Maintained yearly financial ledger

Payroll management for the department

Submitted worker's compensation reports, completion of pre- certifications, medical transcription, and insurance referrals

Managed the reception staff

2001-2001 UK HealthCare Operating Room Services-Scheduler

Used Orbit Scheduler software to schedule surgical procedures. Skills required included data entry, customer service, problem solving

Generated monthly reports delineating procedures generated by physician

2000-2001 Accutron Reporting Service-Office Manager, Lexington, KY

Managed the office and staff., responsible for scheduling depositions, customer service, billing and preparing transcripts for attorneys throughout the State of Kentucky

1987-1997 Robert L. Goes, D.M.D.-Office Assistant, Lexington, KY

Responsible for scheduling patients, customer service, billing, medical transcription and correspondence

Proficient with the following software applications: SAP, MS Windows, MS Word, MS Excel, MS Access, Orbit Scheduling Platform, Registration & Patient Management System

Continuing Education Programs Attended:

Service Plus ® Customer Service Training

Reference available upon request

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