Customer Service Employee Relations
Resume:
DEBORAH/D’KORA
HOLDER
Fort Gibson, OK *****
***********@*****.***
OBJECTIVE
Dedicated and professional. Implemented action plan strategies to meet company needs, coordinate within departments, schedule training, and assess employee job performance annually.
OFFICE SKILLS
Customer service
Cashiering
Counts receivable/payout
Inventory control
Shipping
Receiving
Place orders
Phones- direct calls take messages
safe Balance
Training personal
Errands
Filing
Scanners
Copiers
(POS)Point of sale
(MOS)Merchant out of stock
Labeling
Freight
Censuring
Scheduling- work calendar, appointments
Supervisor
Assistant Manager
Verbal written communication
Team leader
MS word, excel, power point, google sheets, outlook
Invoices
Check writing
Trouble shoot problems
Monitor staff
Bookkeeping- collect, count, and disperse money
Bank transactions
Hire/let go
STRENGTHS
HR functions- including, hiring, training and employee relations with careful recruitment of qualified candidates and multi-level interviewing.
Hands-on experience with employee relations and employee onboarding/training.
Passionate about creating innovative engagement programs that keep employees excited to be with the company. 30+ Years Customer Service
.Organizational
Strategic planning and scheduling Time-management
Verbal and written communication
Critical thinking, Quick-learning
EXPERIENCE
Burkes Outlet & Cato Fashion
09/2022 04/2022-09/2022
Purchase stocks of merchandise or supplies.
Negotiate contracts with clients or service providers.
Discuss business strategies, practices, or policies with managers.
Purchase products or services.
Determine the value of goods or services.
Advise others on business or operational matters.
Disburse funds from clients’ accounts to creditors. Analyze consumer trends.
Greet customers and help what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases, and receive and process cash or credit payment.
Prepare merchandise for purchase or rental.
Answer questions regarding the store and its merchandise.
Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Another Option
12/2020-12/2021
Working with Computers- (including hardware and software) to program, set up functions, enter data, or process information.
Communicating- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
https://www.onetonline.org/link/moreinfo/workactivities/4.A.4.a.2?r=summary&j=43-6014.00Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
https://www.onetonline.org/link/moreinfo/workactivities/4.A.1.a.1?r=summary&j=43-6014.00Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
https://www.onetonline.org/link/moreinfo/workactivities/4.A.4.c.1?r=summary&j=43-6014.00Developing constructive and cooperative working relationships with others, and maintaining them over time.
https://www.onetonline.org/link/moreinfo/workactivities/4.A.4.a.4?r=summary&j=43-6014.00Organizing, Planning, and Prioritizing Work specific goals and plans to prioritize, organize, and accomplish your work.
https://www.onetonline.org/link/moreinfo/workactivities/4.A.2.b.6?r=summary&j=43-6014.00Documenting/Recording Information-Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
https://www.onetonline.org/link/moreinfo/workactivities/4.A.3.b.6?r=summary&j=43-6014.00Communicating with people outside the organization, representing the organization to customers, the public
Relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
https://www.onetonline.org/link/moreinfo/workactivities/4.A.1.b.1?r=summary&j=43-6014.00Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
https://www.onetonline.org/link/moreinfo/workactivities/4.A.2.a.2?r=summary&j=43-6014.00Making Decisions -Analyzing information and evaluating results to choose the best solution and solve problems.
https://www.onetonline.org/link/moreinfo/workactivities/4.A.2.b.1?r=summary&j=43-6014.00Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
https://www.onetonline.org/link/moreinfo/workactivities/4.A.1.a.2?r=summary&j=43-6014.00Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
https://www.onetonline.org/link/moreinfo/workactivities/4.A.4.a.5?r=summary&j=43-6014.00 Keeping up-to-date technically and applying new knowledge to your job.
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