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Information Technology Customer Service

Location:
Yangon, Myanmar
Posted:
August 19, 2023

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Resume:

ARCHIEVEMENTS

MCITP

(Server & Enterprise Administrator)

ITIL® Foundation Certificate in IT Service

Management

ELV Solutions

(CCTV, MATV, PABX, Fire Alarm)

EDUCATION

Diploma in Computer Studies

Loikaw Computer College

1999 - 2001

2011 - 2013

IADCS, NCC UK

KMD Computer Training Center

ZAW MOE HAN

With nearly 20 years experience, my role involves

liaising with IT, System, Server, Networking, Training and Research. I am specialize in building relationships and developing effective strategies.

In my role as IT Manager, responsible and

accountable for the smooth running of your

computer systems within the limits of

requirements, resources, specifications, costs

and timelines.

WORK EXPERIENCE

Hotel, Hospital Management Software. Both include POS, Accounting, Reporting and SQL Database management. Software, Hardware, Networking and Customer service support.VB4, VB6, Crystal Report, Microsoft Access 2000 and SQL Server 2000.Windows 2000 Advanced Server. Windows 2003, 2008 Server 2/2001 - 7/2003

Senior Programmer

Myanmar Information Technology Pte, Ltd

Booking Chart, Office Management, Dealing with agents, tours and travels, Information Technology, Server & Desktop Management, Airline Software, Staff Management, Budget Control, Data Backup.VB 6, SQL 2000, MS Access, Vpop3 Server, ISA Server, DNS, AD Windows Server 2003, Windows Server 2008 Windows 2000 Advanced Server. Windows 2003, 2008 Server

9/2003 - 4/2010

Technical Executive

AirMandalay Ltd

Server running regular checks on network and data security, Develop innovative network troubleshooting methods that reduce downtime and lower repair costs, Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis, Implements an IT budget for the organization as a whole or for specific departments, Tracks inventory and status for hardware and software throughout an organizationWindows Server 2008 with AD, DNS and ISA Server 9/2010 - 4/2011

IT Consultant

Transagro Shipping Company

2019 to Until Now

Master of Business Administration

Asia E University

Email

Address

Phone

+95-979*-****-**

ady19x@r.postjobfree.com

SOKA, Yangon, Myanmar

Website

www.zawmoehan.pro

Server running regular checks on network and data security, Develop innovative network troubleshooting methods that reduce downtime and lower repair costs, Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis, Implements an IT budget for the organization. Information Technology, Server & Desktop Management. Windows Server 2008 with AD, DNS and ISA Server 5/2011 - 2/2013

IT Consultant

Asian Wings Airways

Server running regular checks on network and data security, Develop innovative network troubleshooting methods that reduce downtime and lower repair costs, Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis, Implements an IT budget for the organization. Information Technology, Server & Desktop Management. Windows Server 2008 with AD, DNS and ISA Server 2/2013 - 7/2013

IT Executive

Thanlyin Estate Development

7/2013 - 7/2015

IT & CRS Manager

Mann Yadanarpon Airlines

2/2017 - 4/2018

IT Manager

Blue Ocean Operating Management Co. Ltd.

Call Center Solution, Server, Desktop, Inventory, Software, Training, Budgeting, Negotiate with 3rd party, Relation with Government Management. PABX, ELV System

Information Technology, Server & Desktop Management, Airline Software, Staff Management, Budget Control, Data Backup, Customize Software, Training, Data Management

Training Airline Software to Airline Staff and Ticketing Agents Setup and Initialise for IOSA and ISO

SKILLS

Strategy development

Organisation

Public relations

Customer service

Innovative thinking

Excellent planning skills

Negotiation skills

Ability to multi-task

Work to deadlines

Excellent Training skills

TECHNICAL SKILLS

Web Development

Web Programming

Windows Server

IT Infrastructure Library (ITIL)

Networking

PaBX

CCTV

Fire Alarm

Mobile Application

Digital Marketing

CURRENT JOB

Founder & CTO

BG House Ltd.

Regional Consultant

AeroCRS System(Enoya-one Ltd).

IT Consultant

Royal KK Hotel Group

IT Consultant

Blue Circle Hospitality Consultancy &

Management

Executive Committee

Myanmar Computer Professional

Association (Yangon)

7/2015 - 9/2016

IT & CRS Manager

Golden Myanmar Airline

Information Technology, Server & Desktop Management, Airline Software, Staff Management, Budget Control, Data Backup, Customize Software, Training, Data Management

Training Airline Software to Airline Staff and Ticketing Agents Setup and Initialise for IOSA and ISO

REFERENCES

CEO & Founder, AeroCRS

+972(54)5555141

Meir Hadassi Turner Server, Desktop, Inventory, Software, Training, Budgeting, Negotiate with 3rd party, Relation with Government Management. PABX, ELV System, and Information Library.

9/2018 – Until Now

Founder and CTO

BG House Ltd.

2/2019 - 4/2020

IT Consultant

SIKA Myanmar

Server, Desktop, Inventory, Software, Training, Budgeting, Negotiate with 3rd party, Relation with Government Management. PABX, ELV System, Networking

Torsten Nowack

General Manager, SIKA

+855********

MY IDEA JOB

With my over twenty years of

experience, I will meet the needs of

your work without doubting my

experience.

So I promise you will give me more

complete service than you expected

and I am also waiting for your offer.



Contact this candidate