Essence Baker

Office Manager/ Human Resources Specialist

Cherryville, NC 28021

ady18o@r.postjobfree.com

+1-704-***-****

Administrative- Answer phone, create charts and roster Technical - All communications repair- radio, telephones Notary Public

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Clinical Allergy Specialist

United Allergy Services - Hickory, NC

March 2022 to Present

Contact and and manage scheduling for allergy testing and Immunotherapy treatment for 2 different clinics. Deliver safe and efficacious clinical outcomes to include the administration of quality allergy testing and the formulation and preparation of allergen immunotherapy. Educate patients on proper administration of immunotherapy injections as well as advocate for strong compliance throughout their treatment plan. Ensure patients complete all appropriate paperwork and that insurance eligibility is verified for each patient prior to test and immunotherapy as appropriate. Review all medical history with patient and provider to ensure patient safety during testing as well as administering injections. Handle and submit all billing documentation to the appropriate office. Call in prescriptions for medical supplies required for each allergy visit. Develop and maintain effective, professional relationships with providers and medical office staff.

Office Manager/Bookkeeper

Lincoln Speech Services, Inc. - Lincolnton, NC

October 2018 to October 2021

Administer payroll for all employees. Audit billing daily. Accounting. Preparing financial statements. Contact medical insurance agencies to ensure all policies for patients are up to date. Create charts and rosters to keep all billing organized. File documentation for current or incoming patients. Answer questions regarding billing, or appointments. Fax and follow up on proper documentation sent to physicians to ensure timeliness. List job opportunities for available positions. Assist in interview and onboarding process for new hire therapists. Business marketing to include creating and distributing brochures, promoting business on social media, as well as phone calls to medical offices and hospitals. Review business contracts. Experience with google suites, CCME, NCTracks, EMR & Quickbooks. Administrative Assistant

ecfirst, LLC - Remote

March 2021 to July 2021

Bank reconciliation, coordinated accounts receivable and reports. Input new clients and invoices into Quickbooks, created bills, journal entries, prepare entries for general ledger accounts, ensuring accuracy of all financial documentation. Quality assurance and auditing of all sensitive documentation. Minute taker during all virtual meetings. Created spreadsheets to track consulting hours for each client. Email clientele for past due invoice follow ups. Review all CMMC, CCP and CCA Power Points and PDF's to ensure accuracy. Draft Statements of Work to send to pending clients. Responded to emails/faxes. Prepared expense reports.

Office Manager

Kimberly Saxton and Associates, PLLC - Charlotte, NC July 2020 to March 2021

Schedule phone consultations and in-person appointments. Draft letters and court documentation for attorneys and clients. Serve as the point person for office manager duties including: maintenance, mailing, supplies, equipment, errands. Maintain the office condition and arrange necessary repairs. Organize office operations and procedures. Provide specialized support to client. Maintain professionalism at all times when dealing with clients of various backgrounds. Manage social media accounts. Assist in the on-boarding and training process for new hires. Liaise with facility management vendors. Plan in-house or off-site activities, like parties, celebrations and conferences. Office Administrator

Advanced Drainage Systems - Bessemer City, NC

February 2020 to August 2020

Work directly with plant manager on projects and presentations. Schedule meetings for plant and regional managers. Keep track and order office supplies. Data entry support for manufacturing, freight and accounting. Greeting walk-in guests. Call management/answer multi-line phone. Maintain and build job skills through company training program. Order confirmation and file management. Enter driver trip tickets. Common carrier/UPS billing. Verify and audit driver logs. Cash tracking for cash sales account. Inter-plant billing. Providing backup duties for plant accountant during absence. Human Resources Specialist

United State Army Reserve - Hickory, NC

May 2011 to May 2020

Administer credit cards for travel or short term deployments. Adjust and organize family care packets and medical records. Modify pay for promotions as well as demotions. Configure pay issues. Oversee complaints and claims involving soldiers and command. Design charts and rosters for daily tasks via Microsoft. Make outgoing and answer incoming calls for soldiers coming into the unit or transferring to another.

Administrative Assistant

eSeLPi Speech Therapy Specialists - Lincolnton, NC September 2017 to April 2018

Schedule evaluations and weekly appointments for patients and therapists. Acquire new referrals and enter them into the Treat write system. Send faxes to request for signed physician orders or IEPs. Verify insurance monthly to ensure coverage. Audit billing daily. Take payments via phone or in-person. Create charts via Microsoft Excel to organize and update client personnel information. Office maintenance to ensure cleanliness and organization daily. Experience with CCME, NCTracks, EMR & Quickbooks. Business Office Associate

CarMax - Gastonia, NC

November 2015 to July 2017

Intake, verify or reconcile payments, interpret paperwork for vehicle sales, appraisals, and warranty cancellations. Complete or review vehicle titles. Transfer or issue new vehicle registrations for North Carolina residents. Make outgoing calls to DMV's to help register out-of-state customers. Verify insurance to ensure the customer can be registered in DMV system. Tend to all customer related issues. Update First Time Accuracy Chart weekly for all business office associates. Notarize all necessary documentation during a vehicle sale and/or appraisal. Close registers, create bank deposits, and reconcile the store safe daily. Cash handling up to $25,000.

Seasonal Customer Service Representative

Sports Authority - Fairbanks, AK

September 2014 to December 2014

Greet customers, handle returns and exchanges, persuade new customers to become members, make/ receive phone calls regarding store products, and meet quotas for charity donations and sales. Education

Bachelor's in Business Management

Belmont Abbey College - Belmont, NC

January 2020 to Present

Certificate in Human Resources

Central Piedmont Community College - Charlotte, NC May 2018 to August 2018

High school or equivalent

Ashbrook High School - Gastonia, NC

Skills

• Microsoft Office (8 years)

• Kronos (2 years)

• Workday (2 years)

• MyPay (8 years)

• Customer Service (2 years)

• Basic Computer Skills (9 years)

• Peoplesoft (2 years)

• Banking (2 years)

• NCTracks (2 years)

• TreatWrite (1 year)

• Quickbooks (8 years)

• Accounts Payable (3 years)

• Data Entry (8 years)

• Excel (8 years)

• Human Resources (8 years)

• Payroll (8 years)

• Scheduling (3 years)

• training (2 years)

• Recruiting (1 year)

• Employee Relations (1 year)

• ADP (2 years)

• Filing (8 years)

• access (2 years)

• EMR Systems (3 years)

• Accounting (3 years)

• Bookkeeping (3 years)

• ICD-10 (3 years)

• CPT Coding (3 years)

• Google Suite (3 years)

• Event Planning (3 years)

• Management

• Administrative experience

• Oracle

• Legal Drafting (Less than 1 year)

• Manufacturing

• LoadMaster

• Office Management

• Financial Statement Preparation

• Financial Report Writing

• Bank Reconciliation

• Medical billing (3 years)

• Documentation review (3 years)

• Legal billing (1 year)

• Legal drafting (1 year)

• SharePoint

• Trello (1 year)

Military Service

Branch: Army Reserves

Service Country: United States

Rank: Specialist/E-4

May 2011 to Present

Design charts and rosters for daily tasks via microsft. Making incoming and outgoing phone calls for soldiers coming into the unit or transferring to another. Administer credit cards for travel or short term deployments. Adjust and organize family care packets and medical records. Modify pay for promotions as well as demotions. Configure pay issues. Oversee complaints and claims involving soldiers and command. Repair radio equiptment including re-wiring, soldering, or replacing motherboards. Certifications and Licenses

Notary Public

February 2015 to February 2021

Certified Notary Public for the state of North Carolina. Secret Clearance

Assessments

Data entry: Accuracy — Highly Proficient

January 2021

Entering data quickly and accurately

Full results: Highly Proficient

Receptionist — Highly Proficient

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Office manager — Expert

January 2020

Scheduling and budgeting

Full results: Expert

Management & leadership skills: Impact & influence — Highly Proficient January 2020

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient

Administrative assistant/receptionist — Expert

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert

Work style: Conscientiousness — Highly Proficient

January 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Expert February 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Expert

Customer service — Highly Proficient

March 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Advanced attention to detail — Expert

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Expert

Office manager — Expert

January 2020

Scheduling and budgeting

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Computer Skills:

Microsoft Word

Microsoft Power Point

Microsoft Excel

Microsoft Outlook

Microsoft Access

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