Customer Service Patient Care
Resume:
Errin Brittany Redrup
Fort Myers, FL ***** ********@*****.***
Authorized to work in the US for any employer
Work Experience
Registered Nurse July 2022 – Present
Naples Community Hospital – ICU Student Nurse
Naples, FL
June 2020 – August 2022
Assisting nurses with patient care, intake and output, and being a clinical resource during procedures and/or emergent situations. Stocking rooms and isolation carts with necessary supplies. Performing QCs on glucose monitors for the next shift. Removing IVs, discontinuing foley catheters, and ADLs.
Senior Home Companions – Student Nurse PRN
Fort Myers, FL
August 2017 – Present
Assisting patients with various needs such as ADLs, medication management, care planning, and continued assessment of needs.
Fawcett Memorial Hospital – Cardiovascular ICU Student Nurse
April 2018 – March 2019
Shadowed and assisted nurses/doctors performing treatments. Assisted nurses with basic patient care needs and also the needs of patient’s family. Keeping all the ICU patient rooms stocked with necessary supplies.
Esthetician
Massage Heights - Pine Ridge Crossing - Naples, FL April 2016 to July 2018
Facials
Esthetician
Esterra Spa and Salon - Fort Myers Beach, FL
April 2016 to October 2017
Responsibilities
Facials, body wraps, and waxing.
Accomplishments
I have been able to improve my facial massage and better knowledge of skin health
Skills Used
Different types of facials, body wraps, and waxing
Lynx - Customer Service Representative
Fort Myers, FL
July 2011 to July 2015
Responsible for handling inbound/outbound insurance claims for 45 different insurance companies. Requires to handle calls within allowed time, extremely knowledgeable of processes for different companies.
Assist customers with identifying companies to handle their repairs. Accurate documenting is critical because it is used in completing claims which is a legal document.
Sales/Retention Rep
Comcast Communications - Fort Myers, FL
2008 to 2011
Processed different orders/requests (e.g., data entry, sales orders,
trouble calls, and billing questions), as the Sales/Retention
Representative to Comcast Communications. Offered comprehensive packages to customers based on current needs. Retained clients who were disgruntled and/or experiencing financial hardships in today's struggling economy in a professional manner. Fellow colleagues looked to me as the "Comcast Dictionary", regarding sales and retention, and/or billing and repair.
Pharmacy Technician
McKesson Pharmaceuticals - Port Charlotte, FL
2007 to 2007
2007. Assisted Pharmacist in filling medications, pulling up new medication orders via internal applications and pre-packaged medications. Delivered medications to the different floors at Fawcett Hospital following procedures for their unit.
Receptionist
Century 21 Sunbelt Realty - Punta Gorda, FL
2006 to 2006
Scheduled walk-through appointments for clients and realtors uploaded information into MLS. Received and directed calls to appropriate agent within the office. Filed, faxed, and organized confidential documentation for business and residential.
Education
ADN in Nursing
Southern Technical College - Fort Myers, FL
June 2018 to April 2021
Scheduled to take NCLEX July 13, 2021
Licensed Esthetician in Esthetics
Florida Academy - Fort Myers, FL
2014 to 2015
Skills
Patient-focused care. Sales/Marketing, customer service, well-organized and focused, facials, Microderm, LED, Lash Extensions (Less than 1 year)
Additional Information
Key Skills: Patient care. Esthetics, Lash Extensions, Nails, Office Skills- organizational, online programs, sales/marketing, retention, handling stressful situations, all aspects of customer service, and upgrading/selling products.
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