Customer Service
Resume:
Karen Robinson
Rural Carrier Associate
Pensacola, FL
*****.************@*****.***
Willing to relocate to: Milton, FL - Mobile, AL - Gulf Breeze, FL Authorized to work in the US for any employer
Work Experience
Mail Handler Assistant
Post Office USPS - Pensacola, FL
September 2021 to Present
Unload trucks with sacks of packages in a ton of boxes. Load trucks with completed sacks of packages. Sort packages according to zip code and city. Dispatch mail and packages to appropriate trucks according to location.
Rural Carrier Associate
United States Postal Service - Pensacola, FL
February 2019 to February 2021
Everyday I cased mail, sorted packages and put the packages in number sequence, pulled down mail in order and loaded the mail and packages in the truck in order based off of address location. Delivered mail and packages to customers in my route and picked up outgoing mail to bring back to office for pickup. I was quick and efficient in this job and absolutely loved delivering to customers and handling mail. Shift Manager/Cashier
Kentucky Fried Chicken - Pensacola, FL
August 2009 to March 2019
RESPONSIBILITIES
• As a manager I keep control of products, shift, money, and temperature
• Ensure all employees are doing their jobs efficiently and effectively
• Make sure all customers are completely satisfied
• Count money safe to ensure accuracy and plentifulness
• Count down registers to ensure no money is lost or theft has occurred
• Ensure everyone is working as a team
• Issue refunds when necessary
ACCOMPLISHMENT
• Made a difference in the work force by enforcing rules
• Helped past all inspections
• Made sure employees were rewarded for their accomplishments
• Brought new ideas to other management associates
• Provided excellent customer service skills and had an impact or others to do the same Sales Consultant
Synergy Solutions - Pensacola, FL
June 2011 to December 2013
RESPONSIBILITIES
• Sell Cost Data Products to Project Managers such as, CDs, books, and online data
• Suggest more products to potential customers
• Reach sales goals each month
• Gather as a team to gather thoughts and new sales pitch
• Type proficiently using Microsoft Word and Microsoft Excel Retail Sales Associate
Walgreens - Pensacola, FL
June 2009 to November 2009
I assisted customers with their needs with products in the store such as food, drinks, snacks, personal products, and anything else they may have needed assistance with. Offered products with deals and upsell ed a lot of items.
Education
High school or equivalent
Pine Forest High School - Pensacola, FL
August 2003 to May 2007
Skills
• PROACTIVE (10+ years)
• SELF MOTIVATED (10+ years)
• TIME MANAGEMENT (10+ years)
• Food Service
• Shift Supervisor
• Crew Member
• Team Member
• Shift Lead
• Key Holder
• Fast Food
• JIT
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Proficient Typer (10+ years)
• Cleaning Experience (10+ years)
• Store Management Experience
• Food Preparation
• Retail Sales
• Cash Handling
• Cashiering
• Barista Experience
• Delivery Driver Experience
• Leadership
• Upselling
• Computer Operation
Certifications and Licenses
driver's license
Assessments
Customer Service Skills — Proficient
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Delivery driver — Highly Proficient
April 2021
Interpreting instructions or signs and solving problems Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS DEMONSTRATED
• Communication
• Speed of service
• Ability to work under pressure
• Leadership
• Decision making
• Teamwork
• Creativity
• Time Management
• Adaptability
• Conflict resolution
• Being proactive
Contact this candidate