Sara Chan

Experienced Hospitality focused, customer service driven service industry star

New Orleans, LA 70116

ady177@r.postjobfree.com

+1-504-***-****

I am currently looking for full-time position which will give me the opportunity to pursue my passion in providing amazing customer relations and restaurant/bar/hospitality experience I have experience with a vast range of industries and business sectors. I am very outgoing, hardworking and driven and looking for a fun, dynamic, and busy environment to showcase my current skills and learn new things. Authorized to work in the US for any employer

Work Experience

Hospitality Professional

Instawork App - New Orleans, LA

March 2023 to Present

• VIP Hostess, event/banquet hostess, private dining, restaurant and bar hostess

• VIP Server, banquet server, event server, resturant/bar server, private dining server, Captin, main server, server assistant

• VIP Bartender, banquet bartender, events bartender, restaurant bartender, cocktail mixologist bartender, craft bartender, nightclub bartender, private dining bartender

• FOH Support - usher, server assistant, busser, line of service support, restaurant, bar events, VIP, private dining and party-event rooms

• Formal, VIP, Hotel, Events, wedding, Fine dining, casual-Fine Dining, casual, tourist focused, nightclub, Concert Hall, University food services, Fine dining Bar and service bar, craft cocktail, TOGO bar, casual and dive bar experience

• Usher, security, crowd control

• BOH - BOH support, food prep, expeditor, QA, inventory, management support Security/Barback

Murullio Management Group - Fat Catz/Bourbon Bandstand - New Orleans, LA July 2022 to Present

security/door and barback/bartending duties for Bourbon Street night club Shift Manager, lead bartender

voodoo chicken - New Orleans, LA

April 2022 to July 2022

closing shift manager duties

lead bartender for 2 locations

Lead cashier/bartender

Willies Pizza Shack/Willies Chicken Shack - New Orleans, LA October 2021 to March 2022

• Worked in a fast paced and high volume environment and bar

• Implemented food and drink safety guidelines and procedures

• Greeted guests

• Worked in a fast paced and high volume restaurant, dining establishment and bar

• Worked Day, evening and late night shift

• 8+ years of experience with preparing alcoholic beverages, drinks and cocktails

• Implemented food and drink safety procedures and regulations

• Greeted guests

• Checked customer IDs

• Managed grill

• Prepared glassware

• Prepared bar and restaurant

• opened and closed restaurant and bar

• Pizza prep and cooking

Bartender

Prohibition - New Orleans, LA

June 2021 to November 2021

Use

• Experience with fast paced and high volume bars

• Worked Day and Night shift

• Checked customer IDs

• 8+ years of experience bartending

• Provided exemplary and fast customer service

• Prepared/served novelty/Togo alcoholic beverages

• Maintained safety standards

• Performed opening and closing duties

Bartender

Fais Deaux Deaux - New Orleans, LA

2019 to March 2020

• Experience with fast paced and high volume environments and bars

• Worked Day, night, late night, and graveyard shift

• Provided exemplary, fast and friendly customer service

• Checked customer IDs

• 8+ years of experience bartending

• Performed barback duties

• Prepared and served alcoholic beverages

• Performed opening and closing duties

Bartender/Server

Claret Wine Bar - New Orleans, LA

2019 to 2019

• Experience with fast paced and high volume dining establishments and bars

• Worked lunch, dinner and closing shift

• Provided exemplary and friendly customer service

• Experience with fast paced and high volume bars and dining establishments

• Worked lunch, dinner and closing shift

• Checked customer IDs

• Provided exemplary and friendly customer service

• 8+ years of experience bartending

• Performed barback duties

• Prepared and served alcoholic beverages

• ran and delivered food on behalf of wait staff as needed

• Maintained safety standards

• Performed opening and closing duties

Back Server/Bartender/runner

Batard - New York, NY

2018 to 2019

• Experience with fast paced and high volume Fine Dining Establishment

• Worked dinner and closing shift

• Provided exemplary customer service

• 8+ years of experience bartending

• Performed barback duties

• Prepared and served alcoholic beverages

• ran food on behalf of wait staff as needed

• Maintained safety standards

• Performed opening and closing duties

Bartender

Fais Deaux Deaux - New Orleans, LA

2018 to 2018

• Experience with fast paced and high volume environments and bars

• Worked Day, night, late night, and graveyard shift

• Provided exemplary, fast and friendly customer service

• Checked customer IDs

• 8+ years of experience bartending

• Performed barback duties

• Prepared and served alcoholic beverages

• Performed opening and closing duties

General Manager (GM)

Atlas House Hostel - New Orleans, LA

2015 to 2017

• Coordinated schedules and assigned employees' shifts

• Managed day to day operations of hostel and guesthouse.

• 8+ years of experience as a General Manager

• Consistently achieved sales goals

• Hired and trained employees and volunteer's

• Monitored and ensured staff adhered to all company policies and procedures General Manager (GM)

Mile High Guesthouse - Denver, CO

2015 to 2017

• Coordinated schedules and assigned employees' shifts

• Managed day to day operations of hostel and guesthouse.

• 8+ years of experience as a General Manager

• Consistently achieved sales goals

• Hired and trained employees and volunteer's

• Monitored and ensured staff adhered to all company policies and procedures Bartender

Fais Deaux Deaux - New Orleans, LA

January 2016 to June 2016

• Experience with fast paced and high volume environments and bars

• Worked Day, night, late night, and graveyard shift

• Provided exemplary, fast and friendly customer service

• Checked customer IDs

• 8+ years of experience bartending

• Performed barback duties

• Prepared and served alcoholic beverages

• Performed opening and closing duties

Bartender/Server

1900 Backpackers Hostel - Lima, PE

May 2014 to May 2015

2014 and May/June 2015

Volunteer

St. Vincent Guesthouse - New Orleans, LA

2015 to 2015

ST. Vincent's Guest House (Work Trade)

Manager

TPI Hostels - Santiago, CL

2014 to 2015

Bar Manager

TPI Hostels - La Casa Roja - Santiago, CL

July 2014 to October 2014

• Experience with fast paced and high volume environments and bars

• Worked Day, night, late night, and graveyard shift

• Provided exemplary, fast and friendly customer service

• Checked customer IDs

• 8+ years of experience bartending

• Performed barback duties

• Prepared and served alcoholic beverages

• Performed opening and closing duties

Assistant Manager

Second Cup - WEM - Edmonton, AB

2013 to 2014

• Promoted to Assistant Manager after 2 months

• Managed a group of team members

• Maintained all operations within the store

• Performed official money count every shift

• Upheld a high standard of customer service

• Opened and closed the store at the beginning and end of shifts

• Ordered and stocked Coffee Bar merchandise

• Recruited, interviewed and hired individuals who brought dedication, enthusiasm and passion to the team

• Counseled, mentored and disciplined staff

• Handled all team member scheduling

Server/Bartender

Famoso - Edmonton, AB

2013 to 2014

• Experience with fast paced and high volume environments and bars

• Worked Day, night, late night shift

• Provided exemplary, fast and friendly customer service

• Checked customer IDs

• 8+ years of experience bartending

• Performed server/bartender duties

• Performed FOH duties

• Assisted with BOH duties when needed

• Prepared and served alcoholic beverages

• Performed opening and closing duties

Accounts Payable - Administrator

Tyco - Edmonton, AB

2013 to 2014

Customer Service Representative

MTE Logistix - Edmonton, AB

2012 to 2013

3rd party warehousing and logistics solutions

Corporate Accounts Payable Specialist

Shaw Communications - Calgary, AB

2006 to 2009

Bar Manager

Solar Cafe - Calgary, AB

2006 to 2006

• Experience with fast paced and high volume environments and bars

• Worked Day, night, late night, and graveyard shift

• Provided exemplary, fast and friendly customer service

• Checked customer IDs

• 8+ years of experience bartending

• Performed FOH/ BOH, and barback duties

• Prepared and served alcoholic beverages

• Performed opening and closing duties

Resolution Specialist

Convergys - Edmonton, AB

2002 to 2005

AT&T Wireless Account

Bartender/Server/Barista

Cara Operations - Edmonton International Airport - Edmonton, AB 2000 to 2001

• Experience with fast paced and high volume environments and bars

• Worked Day, night, overnight shift

• Provided exemplary, fast and friendly customer service

• Checked customer IDs

• 8+ years of experience bartending

• Performed barback duties

• Prepared and served alcoholic beverages

• Performed opening and closing duties

Lead Demonstrator/Region Supervisor

CMC Marketing - Edmonton, AB

1999 to 2001

Crew Leader - Third key

Wendy's - Fort McMurray, AB

1995 to 1998

Education

University in Business

McGill University - Montréal, QC

1998 to 2002

High school diploma in High School with Advance Studies in Business Westwood CHS

1995 to 1998

Skills

• ACCOUNTING (3 years)

• LOGISTICS (5 years)

• OPERATIONS (10+ years)

• AUDITS (2 years)

• CASH (10+ years)

• Guest Relations Experience (10+ years)

• Loss Prevention

• Office Administration (10+ years)

• Restaurant Experience (10+ years)

• Barista Experience

• POS

• Upselling

• General Ledger Accounting (10+ years)

• Account Reconciliation

• Accounts Payable

• Journal Entries

• Office Management

• Bartending

• English

• Hospitality

• Customer service

• Security

• Pizza experience (5 years)

Certifications and Licenses

ATC Responsible Vendor Permit

December 2021 to December 2025

Louisiana ATC Responsible Vendor Permit

ATC Security Permit

July 2022 to July 2026

Louisiana ATC Security Permit

Assessments

Food safety — Proficient

March 2022

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Customer service — Proficient

April 2023

Identifying and resolving common customer issues

Full results: Proficient

Front desk agent (hotel) — Proficient

April 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Restaurant manager — Proficient

June 2023

Managing restaurant staff and meeting customer expectations Full results: Proficient

Cooking skills: Basic food preparation — Proficient March 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient June 2023

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Bartending — Proficient

January 2022

Understanding, pouring, and mixing drink orders

Full results: Proficient

Sales skills — Proficient

June 2023

Influencing and negotiating with customers

Full results: Proficient

Food service: Customer situations — Proficient

November 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills & Abilities

● Dedicated to providing exceptional customer service, and ensuring customer satisfaction through accessible, friendly and knowledgeable service.

● Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse

range of customers, managers and colleagues: talent for quickly resolving issues prior to escalation.

● Skilled at anticipating, identifying and fulfilling guest and customer's needs.

● Strong multitasking skills and ability to work in fast paced environments.

● Boutique Hotel & Hostel experience in Reception, Event & Guest Relations, Tour Desk, Housekeeping

and Food and Beverage sectors.

● Restaurant/Bar/FOH Service and Management experience, including Bartending, Serving, Hostess, and FOH Management.

● Hotel Reservation experience including maintaining room inventory, reservations, room assignments,

group sales, event sales, and maintaining & processing reservations from booking sites.

● Event organizing and planning experience.

● Barista experience - Cappuccino's, lattes, speciality teas, and hand crafted beverages.

● Accounting & Office Administration experience including management and administrator positions in

Accounts Payable, Accounts Receivable, and office administration.

● Warehouse Administration/Logistics/Inventory Control/Stocking/Shipping & Receiving.

● Excellent Retail Sales and ability to up sell.

● Retail Store Operations and Merchandising.

● POS/Cash & Card/E-Payments including but not limited to: FOH, table & bar service and cashier payments; processing & applying deposits & payments; daily, monthly, and quarterly reconciliation and audits of POS, Cash/Card & E-sales.

● Retail Loss Prevention.

● Alberta Proserve Certification & Canadian Food Safe Certificate.

● Louisiana Responsible Server permit.

Work Experience

Contact this candidate