Hal Ringold

330-***-**** * ady16d@r.postjobfree.com* **38 Breeze Hill Dr. 30906

Sales Representative

Demonstrated ability to adapt to new equipment and technology

Ability to elicit confidence and build rapport

Committed to providing total quality work

Perform effectively despite sudden deadlines and changing priorities

Proven ability to identify, analyze, and solve problems

Excellent record of dependability and reliability

Technical Skills

•Member engagement, patient advocacy, and/or patient outreach.

•client-focused, including the ability to put clients at ease and maintain composure while addressing stressful and/or challenging healthcare situations.

•Ability to make large volumes of quality outbound phone calls per day.

•Demonstrated ability to learn new phone, video, and computer technology systems quickly and use them efficiently.

•Past successful results meeting company metrics for engagement and completion, delivering on company and individual conversion goals, and consistently bringing about high customer satisfaction rates.

•observant of company policy and procedure, including confidentiality of sensitive client information.

•Operated from homework-space conducive to HIPAA standards

Software Proficiencies: InContact, Agent Cube, MS Office: Word, Excel, PowerPoint, Outlook, Sales Force, Thrios, Proprietary MS Dos based software.

GoHealth Benefits Advisor

(Remote) 05/06/2021 to 12/01/21- Responsible for guiding consumers through the process of selecting the right health insurance. Field inbound sales calls to effectively and efficiently sell health insurance plans. Calculate premiums and establish payment method.

OnTrak Member Engagement Specialist

(Remote) 03/2020 to 04/2021 - Responsible for direct member outreach and engagement, facilitating case assignment, and connecting identified members to care managers immediately through a warm transfer. Initiates telephonic engagement with assigned members to introduce the program with the goal of enrolling the member into the OT wellness program.

LHI/UHC Customer Care Coordinator

09/2019 - 02/2020 - Conduct customer contacts to schedule a variety of specific medical and dental services in accordance with military-customer availability and contract guidelines. Respond to a variety of inquiries and resolved issues regarding the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.

Identify potential behavioral health situations and follow contract specific protocol to assist callers. Maintain constant awareness of service level and queue status to meet contractual requirements.

Independent Agent, Riverview FL 09/2018 - 09/2019

Health Plan One, Tampa, FL 10/2015 to 08/2018 (PRESIDENTS CLUB 2018 Award)

Telesales Agent

Articulate with a clear speaking voice.

Ability to comprehend and clearly articulate product knowledge to prospective members/callers.

Ability to perform cost/plan analysis and demonstrate an ability to provide prospective members with a recommendation best suited for caller’s individual needs consistent with product/plan benefits.

Ability to understand and utilize computer systems.

Perform accurate and timely data entry.

Excellent communication and listening skills, with a positive attitude.

Detail-oriented, motivated self-starter, with excellent time management, organization, and computer skills.

Humana Incorporated, Tampa, FL 6/2015 to 9/2015

Telesales Agent

Trained to sell; Medicare Advantage Plan, Prescription Drug Plan, and Medigap products.

Setting qualified appointments for Field Marketing Representatives.

Engage in consultative sales in a professional manner.

Provide thorough and effective customer service including timely responses and follow ups to

all prospects and members.

Provide prospects and members with oral and written information as requested

Maintain working knowledge of all Medicare products and services.

Ability to maintain licensure required.

Meet CMS compliance standards.

Automation Personnel Services, Tampa, FL 10/2014 to 01/2015

Accounting Clerk

Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes

Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using journals and ledgers or computers

Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software

Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce documents

Data Entry

Used Company sales website for pricing

Bob Mitchell Associates, Inc., Tampa, FL 08/2009 to 06/2010

Inventory Specialist

Data Entry

Communicated by email and phone to facilitate shipment to DCMA TRANSPORTATION

Quality Control, Scanned, uploaded and emailed documents

Prepared boxes for shipping

Scheduled CBL Pickups

Managed critical shipment of product going to US Armed Forces.

Created billing for special projects with invoicing and statements with extensive backup documents

Programmed GPS (RFID) Systems

Education

Certificate of Completion CompTIA A+ (May 2015) HHC

Dartmouth College Amos Tuck School of Business (SBA Fellowship)

Junior Accounting Diploma, Fortis/Boheckers Business College

Business Marketing, Kent State University

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