MICHAEL PEARSON

ady15v@r.postjobfree.com 918-***-**** McAlester, OK 74501

Summary

Experienced Inside Sales Representative highly effective at cultivating productive customer relations and building loyalty with exceptional service and product offerings. Ready to bring 40 years of sales success to drive dramatic revenue growth. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Multi- talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills

• Consultative Sales Approach

• Cold Calling Expertise

• Project Development

• Key Relationship Management

• Customer Relationship Management

• Interpersonal Communication

• Superior Organizational Skills

• Verbal and Written Communication

• Exceptional Customer Service

• Dependable

• Product Knowledge

• Upselling and Cross-Selling

• Adept Multi-Tasker

• Customer Service

Experience

T H Rogers Lumber McAlester, OK

Inside Sales Specialist

07/2020 - Current

• Cultivated and strengthened customer relationships to drive revenue growth.

• Developed and executed sales strategies to increase revenue and meet customer needs.

• Maintained strong relationships with existing customers through regular contact and follow-up calls.

• Provided timely feedback on customer inquiries, complaints, and requests for information.

• Performed administrative tasks such as answering phones, filing documents, entering data into databases.

• Delivered superior customer support to improve account retention rate.

• Took inbound calls on headset, promoting products and services to secure new accounts.

Big V Feeds Inc. McAlester, OK

Warehouse Manager

10/2008 - 01/2019

• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

• Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.

• Established and maintained good relations with customers, vendors and transport companies.

• Generated warehouse shipping documents, packing lists and invoices.

• Operated forklifts to fill or empty overhead spaces.

• Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.

• Provided information to shipping and receiving personnel regarding inventory stock.

• Partnered with leadership team to resolve order management challenges, safety or regulatory issues.

• Increased productivity through cross-training and thorough training of both current employees and new hires.

• Supervised activities of workers engaged in receiving, storing and shipping products or materials.

Wonder Bread Bakery McAlester, OK

Route Sales Person

07/2005 - 09/2008

• Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.

• Promoted positive relationships with customers to maintain consistent sales.

• Planned and organized routes within territory to maximize efficiency and time.

• Maintained positive attitude and diplomacy when dealing with customers and other team members.

• Supplied wide range of customers with key products in alignment with specified amounts and schedules.

• Confirmed product displays met company specifications regarding placement, date codes and pricing.

• Organized merchandise and sales promotion displays to attract customers.

• Informed regular customers of new products or services and price changes. HDW Inc. Shreveport, LA

Sales Representative

09/2003 - 07/2005

• Developed key customer relationships to increase sales.

• Answered product questions with up-to-date knowledge of sales and promotions.

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

• Monitored customer order process and addressed customer issues.

• Adhered to company initiatives and achieved established goals.

• Managed inventory levels by ordering sufficient stock for each account.

• Answered inquiries from prospective customers regarding features of products and services offered.

Drug Warehouse McAlester, OK

Assistant Store Manager

01/2002 - 03/2003

• Answered customer questions and addressed problems and complaints in person and via phone.

• Handled complaints from customers by empathetically listening, recording details and offering solutions.

• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

• Coached and developed store associates through formal and informal interactions.

• Oversaw aspects of maintenance, inventory and daily activity management.

• Assisted in continuous development of effective store associates to achieve desired sales and results.

• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

• Assisted in recruiting efforts by interviewing candidates for open positions in the store.

Walmart/TLE McAlester, OK

Department Manager

01/1994 - 06/2001

• Worked closely with sales associates to complete tasks.

• Followed safety protocols and company processes and procedures.

• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

• Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.

• Oversaw storewide merchandising benchmarks to maintain operational excellence.

• Grew department's team and technical capabilities with hiring and training of talented individuals.

• Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.

• Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.

• Created monthly schedules for staff members to ensure adequate coverage during peak hours.

• Collaborated with other departments to ensure smooth flow of operations across multiple teams.

• Monitored daily sales figures to track trends in customer buying behavior.

• Managed budgets effectively by making sure costs stayed within allocated limits.

Home Lumber & Supply Co. Sterling, KS

Lumber Yard Manager

10/1980 - 10/1991

• Managed daily operations of lumber yard, ensuring efficient workflow and customer satisfaction.

• Supervised staff and assigned tasks to ensure timely delivery of materials.

• Developed purchasing strategies to acquire lumber at cost-effective prices while maintaining quality standards.

• Assisted customers with product selection and provided technical support when needed.

• Resolved customer complaints promptly and efficiently to maintain positive relationships.

• Trained new employees on proper handling techniques for lumber materials.

• Inspected shipments for damage or discrepancies prior to acceptance into the lumber yard.

• Operated saws, forklifts and wood splitters.

• Sorted and stacked lumber based on size and type according to company and regulatory policies.

• Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.

• Oversaw lumber yard cleanliness and maintenance and organized stacks of wood within correct spots.

Education and Training

Sterling College Sterling, KS

Bachelor of Arts in Sociology And Psychology

05/1976

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