Technical Support General Manager

Willy Bornelus Page: *

Willy Bornelus

www.linkedin.com/in/willy-bornelus-402b85230

Naples FL 239-***-**** *************@*****.***

IT Specialist

Expert in Installing Hardware/Software & Troubleshooting PROFESSIONAL SUMMARY

• Installed new hardware & software and also installed updates as well and did this a timely manner and with minimal downtime.

• Performed troubleshooting/diagnostics to correct problems to hardware and software with minimal downtime.

• Provided technical support to the end user community to address problems they were having.

• Trained other IT Specialist and end users on hardware and software issues.

• Will obtain a Security Degree from Full Sail. University in July 2023

• Beat my annual quota of $2.5M for the current year with an actual $3M in one year.) CORE SKILLS

• Htop (Interactive Process

Viewer)

• Review Diagnostics • Critical Thinking

• Security Measures • Install & Update Company

Software/Hardware

• Centos 7 + Yum Package

Mgr

• Troubleshoot Computer

Problems

• Problem-Solving • Technical Support

• Organization & Time

Management Skills

• Assess The Functionality &

Efficiency of System

• Cost of Replacing or

Updating Computer

Software

• Ad-Hoc Commands (Ansible

Www -M Ping -A Reboot -M

Yum)

PROFESSIONAL EXPERIENCE

Wendy’s, Naples FL

General Manager March 2020- to Present

• Managed human resources, training, scheduling, prep charts, and inventory

• Utilized my extensive P&L knowledge to assess profitability and sources of losses to avoid them in the future

• Maintained labor and cost figures according to the projections

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees

• Maintained clean orders into the system

Willy Bornelus Page: 2

McDonald’s, Naples FL

General Manager September 2004- March 2020

• Troubleshot problems with system hardware & software to ensure maximum system uptime

• Communicated well with staff at the corporate office and used my strong interpersonal skills to establish positive relationships with guests and employees

• Completed monthly accounting opening and closing c

• Maintained labor and cost figures according to the projections

• Maintained clean orders into the system

• Beat my annual quota of $2.5M for the current year with an actual $3M in one year. EDUCATION & PROFESSIONAL DEVELOPMENT

• Full Sail University, Orlando, FL

Information Technology

• Full Sail University, Orlando, FL

Cyber Security Degree (Will complete in July 2023) RELEVANT SKILLS: Htop (Interactive Process Viewer), Review Diagnostics, Critical Thinking, Security Measures, Install & Update Company Software/Hardware, Centos 7 + Yum Package Mgr, Troubleshoot Computer Problems, Problem-Solving, Technical Support, Organization & Time Management Skills, Assess The Functionality & Efficiency of System, Cost of Replacing or Updating Computer Software, Ad-Hoc Commands (Ansible Www -M Ping -A Reboot -M Yum)

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