Customer Service Area Manager
Resume:
CONNIE RAYMO
AREA MANAGER
843-***-**** ******@***.*** Loris 29569
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
career objective
experience
AREA MANAGER
Neptune Retail Solutions, Jersey City, NJ
Jul 2017 - Present
Minimized staff turnover through
appropriate selection, orientation and
training.
•
Conducted quality, timely performance
feedback and performance appraisals.
•
Led and directed team members on
effective methods, operations and
procedures
•
Developed training modules and
documentation to train staff.
•
Identified operational process
inefficiencies to recommend necessary
improvements.
•
MERCHANDISER
Advantage Solutions, Irvine, CA
Jun 2014 - Mar 2017
Executed planogram, pricing and
signage fostering exceptional customer
experiences.
•
Drove customer service through
integrity of merchandising and accuracy
of store pricing and signage.
•
Stocked shelves, racks and cases with
new or transferred merchandise.
•
Jun 1985
HIGH SCHOOL DIPLOMA
Anthony A Henninger High,
Syracuse, NY
education
Used ID tags, stamps and electronic
marking tools to mark stock items.
•
Maintained product rotation by checking
expiry dates or damage.
•
MERCHANDISER
WorkSmart, Matthews, NC
Mar 2008 - May
2014
Interacted with other teams, improving
seasonal performance and driving best
practices.
•
Executed planogram, pricing and
signage fostering exceptional customer
experiences.
•
Engaged and inspired shoppers to buy
more items with organized
merchandising strategies.
•
Maintained product rotation by checking
expiry dates or damage.
•
Examined and inspected stock items for
wear and defects, reported any damage
to supervisors.
•
Packed and unpacked items to be
stocked on shelves in stockrooms,
warehouses and storage yards.
•
MANAGER
Expert Tile, Conway, SC
Dec 1998 - Feb 2008
Managed expense and investment
budgets to meet business operating
plans.
•
Monitored schedule of project
deliverables and analyses for on-time
delivery and accurate results.
•
Drove continuous improvement and
service delivery excellence using
effective processes, workflow and
technology.
•
Collaborated with staff to develop and
carry out processes, resulting in
improved performance.
•
Established strategic goals by gathering
pertinent business and operations
information.
•
Coached and motivated team, driving
sales and delivering exceptional
customer service.
•
additional skills
• Problem Anticipation and Resolution • Focus and Follow-Through
• Hiring and Onboarding • Management Training
• Territory Assignments • Territory Expansion
• Team Routing
References available upon request
references
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