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Customer Service Truck Driver

Location:
Boston, MA
Posted:
August 19, 2023

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Resume:

PATRICK CIME

Malden, Massachusetts ***** 470-***-**** ady14a@r.postjobfree.com

High-performing truck bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence. Smooth driver and experienced Job Title versed in helping groups, business travelers and VIPs with transportation needs. Always polished, professional and discreet with passengers. Maintains strict standards and upholds reputation for excellence with consistent on-time operations. Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job. Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic. Professional Job Title skilled in navigating city streets in inclement weather while keeping passengers safe throughout journey. Proficient in maintaining shuttle vehicle cleanliness, completing paperwork and maintaining accurate records. Understands and follows DOT regulations and traffic laws. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and Number+ years in logistics. Microsoft Windows

Log Book Maintenance

Insurance Requirements

Exterior Washing and Polishing

Ability to Lift 50 Pounds

Driver Relations

Transporting Passengers

Mileage Tracking

Strong Working Relationships

Fire Extinguisher Use

Safety

PROFESSIONAL SUMMARY

SKILLS

Uber and Lyft Driver, 10/2022 - Current

Uber And Lyft – 168 Broadway, Saugus, MA 01906

Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Followed company guidelines and policies when interacting with passengers. Built and maintained positive relationships with passengers by providing friendly and professional service. Cleaned and sanitized rideshare vehicle to avoid germ and infection spread. Assisted passengers with loading and unloading luggage for enhanced customer care. Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Responded to passenger concerns and complaints politely and professionally. Adhered to all safety regulations and traffic laws while driving. Picked up riders at designated locations and greeted upon vehicle entry. Completed daily vehicle maintenance and repair to guarantee dependable and safe ride. Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Monitored traffic patterns and adjusted routes to minimize travel time. Inspected vehicles to confirm safe and fully-functioning working condition. Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs. Delivered passengers to destinations safely and on time. Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.

Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.

Followed applicable traffic regulations and traffic laws. Helped passengers with luggage, collected fares and politely answered questions. Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order. Truck Driver, 12/2021 - 09/2022

JB Hunt Transport – 4-1 Paul, Walpole Park S, Walpole, MA 02081 Operated with safety and skill to avoid accidents and delays. Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents. Maintained daily, legible DOT log book and submitted corresponding documents. Utilized GPS and other navigation tools to plan routes and stay on schedule. Dropped and hooked trailers and changed configuration of equipment. WORK HISTORY

Maximized load safety by balancing, securing, and weighing products. Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

Inspected trucks for malfunctions and reported vehicles to management for corrective action. Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions. Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.

Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Verified contents of inventory loads against Bills of Lading. Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Inspected truck for defects and safe operating condition before, during and after trips. Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns. Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Inspected load security and checked for damages.

Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

Determined quickest and safest routes for delivery by using effective planning and organizational skills. Documented mileage, deliveries, pickups, customer issues and damages. Fastened chains, straps, covers, and binders to secure load during transit. Completed routine maintenance on truck to keep in working order. Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Secured vehicle to tow truck and checked all attachments for safe operation. Truck Driver, 11/2019 - 05/2021

Freshpoint Atlanta – 1200 Oakley Industrial Blvd B, Fairburn, GA 30213 Operated with safety and skill to avoid accidents and delays. Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents. Maintained daily, legible DOT log book and submitted corresponding documents. Utilized GPS and other navigation tools to plan routes and stay on schedule. Dropped and hooked trailers and changed configuration of equipment. Maximized load safety by balancing, securing, and weighing products. Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

Inspected trucks for malfunctions and reported vehicles to management for corrective action. Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions. Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.

Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Obtained necessary permits and licenses to operate various commercial vehicles legally. Monitored and managed fuel consumption and expenses for management reporting. Verified contents of inventory loads against Bills of Lading. Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns. Inspected truck for defects and safe operating condition before, during and after trips. Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Inspected load security and checked for damages.

Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

Determined quickest and safest routes for delivery by using effective planning and organizational skills. Documented mileage, deliveries, pickups, customer issues and damages. Fastened chains, straps, covers, and binders to secure load during transit. Completed routine maintenance on truck to keep in working order. Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets. Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Maintained telephone and radio contact with supervisor to receive delivery instructions. Checked shipping papers to determine nature of load and checked for presence of hazardous materials. Completed preventive maintenance checks and basic repairs to vehicles. Coordinated efficient routes for optimal delivery scheduling and maximum daily performance. Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.

Truck Driver : 12/2017

Road Master Driving School of Atlanta - 1414 Blairs Bridge Rd, Lithia Springs, GA 30122 High School Diploma : 09/1993

Isaac Newton - Haiti

French

Full Professional

English

Limited Working

Spanish

Elementary

Haitian creol

Full Professional

EDUCATION

LANGUAGES



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