Human Resources Technical Support
Resume:
John Petty
Lebanon, TN *****
************@*****.***
• Google IT Tech Certification
• Clever in troubleshooting
• A thirst for knowledge in the tech industry
• Entirety of professional career spent at Amazon evolving from warehouse logistics to human resources specialist
• Thrive in high pressure, high volume human resource scenario.
• Expert in solving current issues to prevent downstream issues
• Engaging, passionate and positive professional
Work Experience
Senior HR Case Consultant
Amazon.com
May 2020 to Present
Senior human resources coordinator with a record of increased retention. Devoted interpersonal skills and thorough knowledge of resources available to associates. Outcomes include and cut down on timecard discrepancies with reporting tools, accurate data to local health reporting by researching on affected AAs during the pandemic, unbiased investigation on high profile cases and slashed pay discrepancies by associate location and promotion/move, and training and onboarding of new consultants that have went on to be leads, senior consultants, managers and senior managers.
HR Regional Coordinator
Amazon.com
June 2019 to May 2020
Human resources coordinator for the northeastern United States, preventing erroneous Job Abandonment terminations by contacting the AA and providing resources when they were needed, Increased retention with negative points/time off with the resources provided. Thoroughly researched data for sites and formatted in
Excel in a timely manner and trained new coordinators that have evolved to become leads, Senior Coordinators and Managers.
Assistant Manager, Logistics
Amazon logicstics
June 2017 to June 2019
Innovated shipping and receiving of last mile packages by problem solving to discover better ways to sort packages and load vans for a multi-billion dollar global company. Mentored junior team members by providing hands-on training and techniques to increase speed and accuracy, Assisted with logistic station budgeting to prevent any inflation of the allotted budget by price matching certain needs and materials. Warehouse Associate
Amazon.com
October 2015 to June 2017
Accurately accounted for received inventory in the Amazon tracking system. Physically, innovated the receiving dock by cutting down time between the freight delivery, receipt and stowage, circumventing negative inventory issues by counting bins in ICQA either by simple count or barcode count compared with virtual inventory in the system. Assisted several departments with non- inventory stocking and ordering.
Associate
Walmart
May 2013 to October 2015
Stocking, freight acceptance/sorting. and serving as the alternate backroom supervisor. Education
diploma.
Smith County High School
Volunteer State Community College
Skills
• Freight Experience
• Budgeting
• Employee Orientation
• Mentoring
• Logistics
• Writing Skills
• Human Resources
• Management
• Assistant Manager Experience
• Office Management
• Research
• SAP
• Shipping & Receiving
• Payroll
• Bookkeeping
• Interviewing
• Administrative Experience
• Conflict Management
• Pricing
• Quality Assurance
Certifications and Licenses
Driver's License
Assessments
Management & leadership skills: Impact & influence — Proficient May 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Warehouse safety — Proficient
July 2023
Using safe practices in a warehouse setting
Full results: Proficient
Recruiting — Proficient
March 2023
Managing the candidate sourcing and selection process Full results: Proficient
Attention to detail — Proficient
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Technical support: Customer situations — Proficient August 2023
Responding to technical support situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Technical support — Proficient
August 2023
Performing software, hardware, and network operations Full results: Proficient
Recruiting — Proficient
May 2023
Managing the candidate sourcing and selection process Full results: Proficient
Sales skills — Proficient
February 2023
Influencing and negotiating with customers
Full results: Proficient
Warehouse shift leader — Proficient
May 2023
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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