Customer Service Loss Prevention
Resume:
Georgina M. Papadakis
**** *. ********* *****. ******, AZ 85743− 520-***-**** – ady12e@r.postjobfree.com
Objective
I am seeking a highly rewarding career in an empowering environment, where I can use
my multifaceted talents and skills to grow with the company.
Experience
General Manager
Straight to the Point Body Piercing, Tucson, AZ
March 2020-Present
● Completes store operational requirements by scheduling and assigning
employees; following up on work results and areas of responsibility
● Maintains store staff by recruiting, selecting, orienting, and training all
employees
● Maintains store staff job results by coaching, counseling, and disciplining
employees; as well as planning, monitoring, and appraising job results
● Identifies current and future customer requirements by establishing a rapport
with potential and actual customers by giving the customers world class
customer service
● Ensures availability of merchandise and services by approving work orders and
maintaining inventories
● Structural ordering based on monthly financial budget
● Controls/processes payroll and runs reports daily
● Works daily with KPI’s and metrics systems to keep track of daily, weekly,
monthly, quarterly, and year to date sales; as well as monitor associate
productivity
● Merchandise all areas and zones of the store as product arrives and executes
new floor sets weekly
● Execute sales plan daily, weekly, monthly, quarterly, and yearly
● Enforce a loss prevention program to reduce shrink and by doing so reduced
shrink to half of what the shrink percentage was the previous year
● Cash handling and banking procedures
● Creates a comfortable/safe environment to connect with guests in an organic
way and helps guide them on their individual journey to self expression
● OSHA compliance in safety and sanitation practices
● Maintains all ultrasonics, autoclaves, and statins to ensure safety sanitation
standards are met
Store Manager
Earthbound Trading Company, Tucson, AZ
June 2016-Present
● Completes store operational requirements by scheduling and assigning
employees; following up on work results and areas of responsibility
● Maintains store staff by recruiting, selecting, orienting, and training all
employees
● Maintains store staff job results by coaching, counseling, and disciplining
employees; as well as planning, monitoring, and appraising job results
● Identifies current and future customer requirements by establishing a rapport
with potential and actual customers by giving the customers world class
customer service
● Ensures availability of merchandise and services by approving work orders and
maintaining inventories
● Structural ordering based on monthly financial budget
● Controls/processes payroll and runs reports daily
● Works daily with KPI’s and metrics systems to keep track of daily, weekly,
monthly, quarterly, and year to date sales; as well as monitor associate
productivity
● Merchandise all areas and zones of the store as product arrives and executes
new floor sets weekly
● Execute sales plan daily, weekly, monthly, quarterly, and yearly
● Enforce a loss prevention program to reduce shrink and by doing so reduced
shrink to half of what the shrink percentage was the previous year
● Cash handling and banking procedures
● Creates a comfortable/safe environment to connect with guests in an organic
way and helps guide them on their individual journey to self expression
Store Manager
Torrid, Tucson, AZ
October 2014-May 2016
● Completes store operational requirements by scheduling and assigning
employees; following up on work results
● Maintains store staff by recruiting, selecting, orienting, and training all
employees
● Maintains store staff job results by coaching, counseling, and disciplining
employees; as well as planning, monitoring, and appraising job results
● Identifies current and future customer requirements by establishing a rapport
with potential and actual customers by giving the customers world class
customer service
● Ensures availability of merchandise and services by approving work orders and
maintaining inventories
● Structural ordering based on monthly financial budget
● Process payroll and runs reports daily
● Works daily with KPI’s and metrics systems to keep track of daily, weekly,
monthly, quarterly, and year to date sales; as well as monitor associate
productivity
● Merchandise all areas and zones of the store as product arrives and executes
new floor sets every three weeks
● Execute sales plan daily, weekly, monthly, quarterly, and yearly
● Retain a weekly 6% goal of credit card applications
● Enforce a loss prevention program to reduce shrink
● Cash handling and banking procedures
● Maintained being #1 in foresee survey, customer satisfaction, and customer
service in the State of Arizona for the last year.
Department Manager
Safeway, Sahuarita, AZ
August 2002 – October 2014
● Responsible for creating and developing a solid team by recruiting, conducting
interviews, hiring, and training
● Merchandising to entice sales
● Cash handling and banking procedures
● Writing a schedule that supports the needs of the business
● Coaching, counseling, developing, and holding employees accountable
● Controlled loss prevention and reduced any loss to under 1%
● Superior customer service
● Maintained a clean and safe work environment
Education Bachelor of Science in Criminal Justice
University of Phoenix, Tucson, AZ
November 2011
Associate in Liberal Arts
Pima Community College, Tucson, AZ
May 2004
General High School Dipolma
Canyon Del Oro High School, Tucson, AZ
May 2000
Interests I am an outgoing person who has such a beautiful outlook on life and I enjoy giving
people the tools to empower their own lives.
References References are available on request.
Contact this candidate