Customer Service Office Manager

KERRY K TURGEON

860-***-**** ***********@*********.*** Waterford, CT. 06385

CAREER OBJECTIVE

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management and problem-solving skills. Accomplished professional with proven track record of successfully managing office operations and providing exceptional customer service to clients. Committed to utilizing strong organizational, interpersonal and communication skills to ensure efficient operational processes. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.

EXPERIENCE

OFFICE MANAGER, Waterford, CT

Nevco Electric LLC, January 2023-August 2023

•Resolved customer inquiries and complaints with timeliness and professionalism.

•Proficient in Microsoft Office (Word & Excel) Basic knowledge of Quick books

•Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.

•Developed and monitored office budgets and processed payroll.

•Monitored inventory levels and placed orders when needed.

•Leveraged multi-line phone system to answer and transfer calls to staff members.

•Cleaned and organized office. Filed paperwork accordingly, for accurate record keeping.

•Coordinated with vendors to purchase necessary supplies in a timely manner.

•Established relationships with external partners to facilitate business operations.

•Processed payrolls on a weekly basis using accounting software.

•Fostered relationships with vendors to expedite orders, repairs and maintenance.

•Delivered quality customer service to all staff and customers.

•Utilized excellent organizational skills to prioritize tasks effectively.

•Developed and implemented office procedures to improve efficiency.

•Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment, managing calendars and scheduling jobs for the employees.

SUPERVISOR/OFFICE MANAGER/DIRECTOR, Marlborough, CT.

The Kids Club Child Care Center, November 1998-February 2023

•Mentored newly hired employees

•In charge of all the day-to day operations of the center

•Evaluated staff performance and provided coaching to address inefficiencies, and improve weak areas

•Gathered, organized and input information into digital database (Microsoft Office, Excel, Word) & Quick Books

•Worked as a team leader to educate employees on how to achieve success

•Created successful work schedules, as well as scheduled conferences for all staff members

•Developed and implemented customer service policies to enhance satisfaction

•Handled customer complaints, resolved issues, and adjusted policies if necessary to meet changing needs

•Evaluated employee performance and coached and trained to improve weak areas

•Excellent computer-based knowledge, along with proficient typing, scanning, faxing, filing, copying skills, Quick Books, Microsoft Office

•Collected, arranged, and inputted information into database system

•Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

SUPERVISOR/ASSISTANT UNIT MANAGER, Hartford, CT

Community Renewal Team, October 2016-June 2017

•In charge of all the day-to-day operations of 3 sites, and 65 staff

•Made hiring recommendations to increase company's productivity and profitability with quality workers

•Established team priorities, maintained schedules and monitored performance

•Developed and implemented business strategies to achieve business goals and stay competitive

•Opened and closed locations and monitored shift changes

•Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

•Onboarded new employees with training and new hire documentation

•Established performance goals for employees and provided feedback on methods for reaching those milestones

•Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

•Assisted in organizing and overseeing all team projects

•Scheduled and conducted monthly staff meetings

EDUCATION

BACHELOR OF SCIENCE IN PSYCHOLOGY, Willimantic, CT

Eastern Connecticut State University, January 2001

ASSOCIATE OF APPLIED SCIENCE IN EDUCATION, Manchester, CT

Manchester Community College, January 1992

SKILLS

Knowledgeable in Microsoft Office/Quick Books, Excellent Time Management Skills, Proficient in Typing, Scanning, Faxing, Filing, Copying, Outstanding Organizational and Problem Solving Skills, Team Leader, Goal Oriented, Excellent in Verbal and Written Communication, Proposal Writing, Billing and Invoicing, Knowledgeable in Entering Deposits, Pursuing clients regarding credit and collections, Superior in Record Keeping, Customer Service Management and Scheduling

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