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Customer Service Software Engineer

Location:
Rochester, NY
Posted:
August 19, 2023

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Resume:

Andrew Setter

Rochester, NY *****

ady11w@r.postjobfree.com

+1-585-***-****

Work Experience

UPS Package Handler

UPS - Henrietta, NY

September 2022 to Present

Take packages from UPS Inbound and place them on Outbound trucks. Same for Outbound to Inbound.

90 % of packages are 70 pounds or less.

Handle Irregular packages > 70 pounds at the end of the shift. Currently working 5:00 to close, so a day job ending at 4:30 pm would be ideal. I am used to being on call for my Database Administrator position every other week. Sandwich & Salad Maker

work opportunities

December 2021 to August 2022

-Preparation for both

-Opener, Closer & Support

Uber Driver

Uber - Rochester, NY

May 2019 to September 2019

Take customers to and from their destinations in my 2009 Impala & 2013 Silverado. Rated at 4.75 during my brief career.

Provided bottle water and safe and clean environment. Database Administrator

Rochester General Hospital - Rochester, NY

October 2005 to May 2019

I Supported 70+ SQL Servers (2000, 2005, 2008, 2008R2,2012, 2014, 2016)

• Verify all SQL Maintenance Jobs were successful

• Verify all SQL Backups completed successfully

• Check disk space at the server and database level

• Check performance and tune as necessary

• Create Test environments as needed

• Work with customers on software upgrades

Epic certified Cache DBA

• Work with Unix Administrator as needed

• On demand install of critical Epic fixes

• Daily system and performance checks, resize datasets as needed

• Weekly meeting with my Epic Server System TS

• Biweekly meeting with our Technical Service Team and all our Epic TS's

• Monthly statistics gathering for Epic

• Quarterly scheduled downtime for Epic Upgrades & Fixes

• Build new Full sized and Squashed Test environments as needed

• On demand and scheduled environment refreshes

Epic certified Clarity Reporting ETL DBA

• Work with Cache DB as needed

• Daily check of data throughput from start to finish

• Create and maintain scheduled and "On the Fly" ETL jobs

• Assist Report Writers with updates to customers reporting needs

• Add & Modify columns & tables

• Tinker with metrics for optimal performance

Software Engineer

Rochester Regional Health - Rochester, NY

July 1988 to October 2005

Languages developed and maintained software in: COBOL, FORTRAN, Cache M (Mumps) Mainframes Used: Digital VAX, Digital Alpha

DCL batch jobs running programs with the above mentioned Programming languages Contract with Blue Cross Blue Shield

JTS Computer Services

July 1987 to July 1988

for 6 months

Contract with Comstock Foods for 3 months

Created a interactive Film Delivery system for Kodak in China using Fortran Wrote new and modified existing Cobol programs

JCL batch jobs to execute them

Burroughs 3900 (Test) and 4900 (Production) Mainframes Education

Bachelor in Computer Science in Computer Science

Fredonia State College of New York

Associate in Science

Finger Lakes Community College

Skills

• COBOL

• Microsoft SQL Server

• Fortran

• SQL

• Computer Science

• Communication skills

• Customer service

• Database Administration

• Epic

• Visual Basic

• Business Requirements

• Scripting

• IT



Contact this candidate