Mary Lou A. MacEwen

** ********** ****

Wells, Maine 04090

203-***-****

ady0z2@r.postjobfree.com

Professional Summary

Long-time caregiver and homemaker looking to reenter the local business community.

Previous experience includes retail banking customer service, in both branch & telephone center settings.

Specific competencies include issue identification, resolution & closure, sensitivity to customer needs, diligent work ethic and ability to handle multiple tasks.

Fully equipped to work remotely, including high-speed internet access and private workspace.

Experience

York County Community Action Corporation (YCCAC) – Sanford, Maine 2016 - 2018

Administrative Assistant, Home Repairs Division

Hired as long-term temporary staff. Converted to direct employee status after 3 months.

Answered phones. Researched & responded to clients’ questions & issues by phone and in person.

Reviewed applications for completeness and entered client eligibility information into proprietary database.

Maintained and expanded YCCAC’s affiliated contractor list.

Cross trained in other functional areas and supported them on an ad hoc basis.

Homemaker – Wells, Maine (since 2012) 1997 - Present

Currently raising two children, including multiple academic and extra-curricular activities.

Provided full-time home care for elderly parents, including managing their health care and personal affairs.

CrossLand Savings FSB – Lake Success, New York 1991 - 1996

Customer Service Representative

Serviced customers in high-volume and fast-paced Telephone Banking Unit.

Processed all transactions and responded to inquiries on all Savings & Loan products.

Supported Branch Manager in preparing the daily branch proof and management reports.

Attended regular training sessions to maintain current knowledge of new products and services.

Trained new customer representatives to maintain consistency in department processes & procedures.

Education

City University of New York Hunter College – New York, New York 1984 - 1987

Course of Study: Italian Language & Literature

Italian Honor Society: Treasurer & Member

Community Service

Wells-Ogunquit Community School District 2012 – Present

Alzheimer’s Association 2010 – Present Trumbull (CT) Public School District 2008 - 2012

Skills

Fluent in Italian

Basic Spanish

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