Customer Service Administrative Assistant
Resume:
Mary Lou A. MacEwen
Wells, Maine 04090
***********@*********.***
Professional Summary
Long-time caregiver and homemaker looking to reenter the local business community.
Previous experience includes retail banking customer service, in both branch & telephone center settings.
Specific competencies include issue identification, resolution & closure, sensitivity to customer needs, diligent work ethic and ability to handle multiple tasks.
Fully equipped to work remotely, including high-speed internet access and private workspace.
Experience
York County Community Action Corporation (YCCAC) – Sanford, Maine 2016 - 2018
Administrative Assistant, Home Repairs Division
Hired as long-term temporary staff. Converted to direct employee status after 3 months.
Answered phones. Researched & responded to clients’ questions & issues by phone and in person.
Reviewed applications for completeness and entered client eligibility information into proprietary database.
Maintained and expanded YCCAC’s affiliated contractor list.
Cross trained in other functional areas and supported them on an ad hoc basis.
Homemaker – Wells, Maine (since 2012) 1997 - Present
Currently raising two children, including multiple academic and extra-curricular activities.
Provided full-time home care for elderly parents, including managing their health care and personal affairs.
CrossLand Savings FSB – Lake Success, New York 1991 - 1996
Customer Service Representative
Serviced customers in high-volume and fast-paced Telephone Banking Unit.
Processed all transactions and responded to inquiries on all Savings & Loan products.
Supported Branch Manager in preparing the daily branch proof and management reports.
Attended regular training sessions to maintain current knowledge of new products and services.
Trained new customer representatives to maintain consistency in department processes & procedures.
Education
City University of New York Hunter College – New York, New York 1984 - 1987
Course of Study: Italian Language & Literature
Italian Honor Society: Treasurer & Member
Community Service
Wells-Ogunquit Community School District 2012 – Present
Alzheimer’s Association 2010 – Present Trumbull (CT) Public School District 2008 - 2012
Skills
Fluent in Italian
Basic Spanish
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