Mohit Sharma

ady0we@r.postjobfree.com 813*******

**0081

SUMMARY

Senior Travel Counselor Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues in a timely manner. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with a successful team. Looking for a position in a fast-paced agency environment focused on delivering the best client experiences. SKILLS

Excellent working knowledge of Global

Distribution System (Galileo)

Basic working knowledge of Global

Distribution System (Amadeus)

Team coach

Customer Support

Quality Assurance

Customer Service Excellence

Returns and Refunds

Reporting and Documentation

Listening Skills

Computer Skills

Multitasking and Organization

Customer Retention

EXPERIENCE

Traveler Service Associate

Expedia Online Travel Pvt Ltd Gurugram Sep 2022-Current Addressed travelers inquiries and resolved issues and complaints regarding various travel arrangements.

Helped travelers purchase flight tickets, arrange car rentals and locate other forms of transportation.

Asked open-ended questions to best understand client needs and determine best travel offerings.

Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations. Responded immediately to travelers' questions, issues and complaints and found effective solutions when required.

Senior Corporate Travel Counselor

Amex GTB Gurugram Mar 2022-Sep 2022

Worked at ETS (Emergency Travel Service) des.

Handled Domestic, International Ticketing & Customer's travel queries on e-mails and telephone. Building Travel Itineraries and calculating cheapest fares for the desired routing. Work on GDS (Galileo).

Handled more than 200 accounts.

Issuing International & Domestic tickets including one-way journeys, round trips, open jaws and round the world journeys.

Handled Ticket re re-issuance including dated change, re-routing, voluntary schedule change, involuntary schedule change, business class up gradation. Handled ticket cancellations, voids and processing refunds. Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.

Senior Corporate Travel Counselor

CWT Gurugram Feb 2018-Mar 2022

Work for Corporate (HCL Technologies).

Email Management.

Worked as an acting supervisor during night shift and delivered SLA. Building Travel Itineraries and calculating cheapest fares for the desired routing. Quickly and effectively solve Customer challenges. Worked on GDS (Galileo and Amadeus).

Dealing with Airline vendors and travels suppliers in negotiating best deals. Issuing International & Domestic tickets including one-way journeys, round trips, open jaws and round the world journeys.

Handled Ticket re re-issuance including dated change, re-routing, voluntary schedule change, involuntary schedule change, business class up gradation. Handled ticket cancellations, voids and processing refunds. Senior Travel Counselor

Amazing Holidayz Delhi Sep 2016-Feb 2018

Worked for B2C(Business to Customer) Handled Domestic, International Ticketing Team & Customer's travel queries on e-mails and telephone. Building Travel Itineraries and calculating cheapest fares for the desired routing.

Domestic & International Holiday Package Quickly and effectively solve Customer challenges. Work on GDS (Galileo).

Dealing with Airline, vendors and travels suppliers in negotiating best deals. Issuing International & Domestic tickets including one-way journeys, round trips, open jaws and round the world journeys.

Handled Ticket re re-issuance including dated change, re-routing, voluntary schedule change, involuntary schedule change, business class up gradation. Handled ticket cancellations, voids and processing refunds. Travel Counselor

Belair Travel & Cargo Pvt. Ltd. Delhi May 2013-Aug 2016 Worked for B2C(Business to Customer) Handled Domestic, International Ticketing Team & Customer's travel queries on e-mails and telephone. Building Travel Itineraries and calculating cheapest fares for the desired routing. Domestic & International Holiday Package Quickly and effectively solve Customer challenges. Work on GDS (Galileo). Dealing with Airline, vendors and travels suppliers in negotiating best deals.

Issuing International & Domestic tickets including one-way journeys, round trips, open jaws and round the world journeys.

Handled Ticket re re-issuance including dated change, re-routing, voluntary schedule change, involuntary schedule change, business class up gradation. Handled ticket cancellations, voids and processing refunds. EDUCATION AND TRAINING

Bachelor of Computer Applications: Computer And Information Sciences Global Open University Dimapur Nagaland July 2012 ADDRESS

Address - House No. 2558B/1A, Monday Market road, Street No.3, Jain Nagar, Sector 38, Rohini, Delhi- 110081

HOBBIES

Aquarium hobbyist

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