RESUME

JEN ABRAHAM

BCA (Bachelor of Computer Applications)

Contact No.: +789*******

Email: ady0w3@r.postjobfree.com

CAREER OBJECTIVE:

To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling organizational goals.

BASIC ACADEMIC CREDENTIALS:

QUALIFICATION BOARD/UNIVERSITY YEAR PERCENTAGE

BCA Acharya Institute of Management & Science 2017-18 6.6CGPA

12th Soundarya Composite PU College 2015 54%

SSLC St. Theresa High School 2013 59%

EXPERIENCE: DXC technology

Post: senior Technical support associate

• Troubleshoot and engage with engineering on customer reported issues

• Resolve any customer technical issues through diligent research, reproduction, and troubleshooting

• Regular follow ups with customers with recommendations, updates and action plans

• Fluent in spoken and written English

• Participate in testing alpha and beta products, help customers adopt

• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issuess

• Resolve customer’s issues via the telephone, email or Webex session

consistent track record in acheiving targets(monthly/qauterly)

TECHNICAL SKILLS:

• Microsoft Office Word, Microsoft Excel, Microsoft Power Point.

• Basic Programming languages: c, C++, Java

• Software known: Microsoft Visual Basic6.0

ACADEMIC PROJECT:

Online Voting System for an Organization:

This project is about Online Voting System i.e. automation of present voting system which is done manually. According to this system, people who are working in the organization can caste their vote for different positions.

Tripadvisor:

The main purpose of this project is to provide a convenient way for a customer to book packages for tour purpose. The objective of this project is to develop a system that automates the processes and activities of a travel agency.

EXTRA-CURRICULAR ACTIVITIES AND ACHIEVEMENTS:

• Actively Participated in Swatch Bharat Abhiyan organised by ACCS, AIMSIHE.

• Participated actively in UMANG-2018 National Level Fest as a part of IT program conducted by Acharya Institutes.

• Attended the seminar on “Entrepreneurship” and “Business Tools” by Prof. Ranganathan K Rao.

• Participated and won in Mobile Gaming.

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INTERPERSONAL SKILLS:

• Ability to rapidly build relationship and set up trust.

• Confident and Determined.

• Ability to cope up with different situations.

• Hard Working.

PERSONAL DETAILS:

Mother’s Name : Shally Abraham

Date of Birth : 12-04-1997

Language Known : English, Hindi, Kannada, Malayalam

Marital Status : Single

Residential Address : #3, 1st Cross, Sapthagiri, Layout, Nagasandra P.o, Bangalore-560073

DECLARATION:

I do hereby declare that the above information is true to the best of my knowledge.

Place: Bangalore

Date: (JEN ABRAHAM)

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