Samuel Vomlehn

512-***-**** ady0w0@r.postjobfree.com linkedin.com/in/samuel-vomlehn

Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. Seven years in Customer Service, including 3 years in technical roles, have led to developed skills in technical support, customer satisfaction, and information management. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Database Management • Active Listening • Software • Hardware • Verbal Communication • Dispute Resolution EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 05/2023

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts, and Windows 10 for IT support: Troubleshooting Basics Certificate-Alameda, CA Angelo State University • San Angelo, TX 05/2015

Bachelor of Arts in History

RELEVANT EXPERIENCE

Seasonal Customer Service Agent- Williams-Sonoma, New Orleans, LA 06/2022-10/2022

● Provided technical and customer support for customers ordering on any of the Williams-Sonoma websites.

● Kept credit card information confidential in compliance with PCI DSS industry standards using interactive voice units.

● Advised customers on product selections, and made sure they were able to navigate the Williams-Sonoma websites.

● Ensured vendors, clients, and customers are aware of the same information for deliveries, returns, and damaged products.

● Handled 80-100 calls a day concerning technical, sales, and vendor types. Customer Service Rep Tier 2 • Ikea/Webhelp America, New Orleans, LA 02/2021-03/2022

● Created cases for damaged products, refunds, discounts, damaged property, and customer complaints.

● Maintained composure while providing technical support for customers needing help with Ikea App and their accounts.

● Promoted from Tier 1 Rep to Tier 2 within the first six months for exceptional and concise ticket resolutions.

● Created cases to resolve client issues within 48-72 hours, per IKEA guidelines, including documentation for refunds, while accounting for delivery challenges and delays during pandemic. Customer Care/TYS • Verizon Wireless/AFNI, Tucson, AZ 09/2018 - 12/2020

● Provided technical and troubleshooting support for smartphones, tablets, Apple watches, jetpacks, and all other products.

● Prioritized delivering prompt service, including restoring service to customers impacted by natural disasters.

● Disconnected/Connected any phone lines on customer accounts and gave priority service to military families. ADDITIONAL EXPERIENCE

Logistics Coordinator • XPO Logistics, Gainesville, GA 10/2017 - 01/2018

● Maintained hundreds of confidential client accounts within the company's Salesforce database.

● Provided detailed directions and instructions to route drivers, ensuring that deadlines were met and costs minimized.

● Managed and updated the locations of a massive fleet of trailers daily.

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