Customer Service Representative
Resume:
AUDREY EICHEL
Customer Service Representative
Reynoldsburg, OH 43068
************@*****.***
I am looking for an opportunity to grow and develop in my Career. Authorized to work in the US for any employer
Work Experience
Booking Agent
Eco Plumbers, Electricians, and HVAC Technicians - Hilliard, OH September 2022 to August 2023
1. Set up appointments for customers for services with a technician over the phone 2. Assist with billing questions
3. Answer general knowledge questions about services provided 4. Email answers to customers questions and assist with booking Intermitten Adjudicator
ODJFS E.5th ave. - Columbus, OH
May 2021 to February 2022
Adjudicate pandemic unemployment claims and help with appeals and processe of payments. Advice claimants on next steps and assist with questions and emails regarding claims. Customer Loyalty Representative
cxLoyalty - Columbus, OH
August 2019 to February 2020
Received incoming calls from clients who wished to use their saved points to book flights, vacations, and other rewards towards the trip of their dreams. Assisted with set up of trip and offered once in a lifetime experiences.
Customer Service Representative
Zulily - Gahanna, OH
October 2018 to August 2019
Checked to ensure that appropriate changes were made to resolve customers' problems.
Executed daily operations of Call flow and resolving customer issues. Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as issue with billing, phone service, device issues, etc.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Recommended improvements in products, packaging, and billing methods and procedures in order to prevent future problems. Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments. Resolved customers' service and billing complaints by performing activities such as refunding money, and adjusting bills. Referred unresolved customer grievances to designated departments for further investigation.
Agent
iQor - New Albany, OH
January 2014 to October 2018
Checked to ensure that appropriate changes were made to resolve customers' problems.
Executed daily operations of Call flow and resolving customer issues. Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as issue with billing, phone service, device issues, etc.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments. Assigned to assist new incoming agents to learn system and policy Resolved customers' service and billing complaints by performing activities such as refunding money, and adjusting bills. Customer Service Rep
Funai Corporation - Columbus, OH
June 2013 to December 2013
Checked to ensure that appropriate changes were made to resolve customers' problems.
Executed daily operations of Call flow and resolving customer issues. Check warranty on products and set up appointments for services Education
High school diploma
Belmont High School - Dayton, OH
August 1995 to June 2000
Skills
• Call Center
• Customer Service
• Customer Support
• Customer Care
• CSR
• Telemarketing
• Phone Etiquette
• Typing
• Sales
• Negotiation
• Data Entry
• Computer Skills
• Communication Skills
• Microsoft Word
• English
• Microsoft Outlook
• Microsoft Office
• Cold Calling
• Appointment scheduling (2 years)
Assessments
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
December 2019
Identifying and resolving common customer issues.
Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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