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Customer Service Data Entry

Location:
Taylor, MI
Posted:
August 17, 2023

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Resume:

Dawn Harris

Seeking a Full time Area Director position

Taylor, MI 48180

ady0ut@r.postjobfree.com

+1-313-***-****

Actively looking for a position within a growing company. Authorized to work in the US for any employer

Work Experience

Compliance Specialist

Village Green - Southfield, MI

April 2021 to May 2022

Yardi help desk

Review over 8 sites applications, and recertifications Train sites on compliance so the regulations are meet Monitoring sites on EIV reports

Prepare annual rent increase

Monitoring TRACS

Post Hap and voucher payment

Assistant Property Manager/Property Manager

Village Green - Belleville, MI

April 2021 to January 2022

Affordable Combo Property Tax-Credit and Section 8. Manage day to day operations, collecting rent, recertifications, MOR responses, React, COL data entry, UA, variance report, ect. Assistant Manager 4/2021-9/2021.

Property Manager

Marquis Management Co. - Pensacola, FL

January 2016 to January 2017

Manager of 300 units HUD property

Supervisor of 5 employees

Process the voucher monthly

Work with all vendors concerning billing and scheduling One Site

Worked at sister property when there was no Property Manager Property Manager

BSR Trust - Mobile, AL

February 2015 to January 2016

Tax Credit/Hud property Combo Property

Processed recertification's, REACT, Worked with Owners though the sell of the property Personnel/worked at sister properties when needed to Manage Administration/ Office

Resident Relations

Marketing/ Leasing

Maintenance

Safety

Yardi

CSR

Alorica - Mobile, AL

February 2015 to April 2015

Responsibilities

Customer Service inbound. Call Center for Verizon Wireless. Property Manager

RHP Properties - Farmington Hills, MI

January 2009 to June 2011

Customer Service, Sales, Payroll, Man ageing the Community and Employee's. Meeting deadlines, running reports for month end, account payables and receivables. I also was over various properties when needed.

Yardi

Budgets

Work with sister properties when needed to Manage

Assistant Manager

Continental Management, Inc. - Bingham Farms, MI

December 2005 to January 2007

Supervising Leasing Office, Leasing, Sales for Tax Credit Property 40-60 111 units Answering the telephone, Customer Service, Interacting with residents Completing Guest Cards and following up Processing applications, verifying credit, and all information on rental application, Sales and Closing

Processing 40% income and 60% income waiting list and updating, Recertification’s, and Transfers Processing all move-in's and move-out's, Resident retention Marketing, and Outreach marketing, marketing report, and weekly property report handling complaints, resident activities, data entry, and data entry for MSHDA Fair Housing, processing rent payments, application fee, security deposits, and making bank deposits Completing the lease paperwork and renewals, implementing rent increases, handling service requests from residents.

Worked over two properties FlatRock and Wayne.

Accomplishments

Increased Sales

Skills Used

One Site

MSHDA data entry

Excel

Word

Outlook

Leasing Agent

Edward Rose & Son - Bloomfield Hills, MI

November 2004 to December 2005

Responsibilities

Leasing apartments, fair housing, work orders. Outsource Marketing. Accomplishments

Exceeded sales goals.

Skills Used

Rent Grow

Word

Outlook

Excel

Education

BBA in Management

Davenport University - Deaborn, Michigan

1997 to 2002

Diploma in Accounting

Dorsey School - Southgate, MI

1988 to 1988

Skills

• Marketing (10+ years)

• Hud Housing (5 years)

• Yardi (5 years)

• HUD

• Property Management

• Time Management

• Fair Housing Regulations

• Leadership

• Budgeting

• Accounting

• Research

• Management

• LIHTC

• Recruiting

• Section 8

• React

• Tax Experience

• Property Leasing

• Accounts Payable

• Account Reconciliation

• Payroll

Certifications and Licenses

Fair Housing

Present

Assessments

Work style: Reliability — Expert

February 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Customer focus & orientation — Highly Proficient

February 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Management & leadership skills: Impact & influence — Proficient August 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Recruiting — Proficient

August 2022

Managing the candidate sourcing and selection process Full results: Proficient

Basic maintenance and repair — Familiar

August 2022

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Familiar

Sales skills — Familiar

September 2021

Influencing and negotiating with customers

Full results: Familiar

Attention to detail — Familiar

August 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Customer service — Familiar

August 2022

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

During the time I have gaps in my resume I was Sub Teaching Taylor Board of Education Taylor, MI



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