Customer Service Data Entry

Blaine Parker

Lansing, MI *****

Summary:

• Experienced Customer Service Representative, Sales Representative and Commercial Manager.

• Coordinating the sales team by managing schedules, filing important documents and communicating relevant information.

• Ensuring the adequacy of sales-related equipment or material.

• Responding to complaints from customers and give after-sales support when requested.

• Provide high quality customer service and solve problems, regarding passport information and requirements, to increase customer knowledge and satisfaction.

• Technically sophisticated and business savvy management professional with a pioneering career reflecting strong leadership qualifications compiled with “hands-on” IT and networking expertise.

• Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs in past 10 years alone, personally and professionally. Technical Skills:

• IT Strategic Planning

• Business Solutions

• Team Leadership

• Inside Sales Representative

• Selling

• Project Management

• Applications Systems

• LAN/WAN Network Services

• PC Desktop Systems

• 24x7 Data Center Computer Operations

• Web/Internet Design & Operations

• Help Desk Operations UNIX

• Systems Administration

• Database Administration

Education:

• Certification of Completion for Information Technology Program from Peckham Inc. Information Technology Lansing, Michigan in Aug 2013 – 2015

• High School from Laura for Osborn Detroit, Michigan, State endorsed diploma Jun 1986 Work Experience:

Informatics Inc, Lansing, MI April 2023 - June 2023 Customer Service Specialists/ Inside Sales

• Register incoming data match media from financial institutions/Servicing Agents.

• Troubleshoot Problem Media and reconcile file issues.

• Ability to read and understand flat file formats

• Reviewed and met monthly and quarterly sales targets.

• Met company sales goals by servicing accounts on set schedule and offering new products.

• Create Reports

• Answering hotline and Email questions and provide technical support to financial institutions, service agents and state agents, including

Peckham, Inc. May 2020 – Sep 2022

Customer Service/Sales Associate

• Provide high quality customer service and solve problems, regarding passport information and requirements, to increase customer knowledge and satisfaction.

• Reviewed and met monthly and quarterly sales targets.

• Offered and informed the client of the products and services offered. Kept informed about the latest services/products offered.

• Ensure clients receive excellent support by partnering with the customer success team, boosting satisfaction ratings

• Provided excellent customer service, answered the questions/queries efficiently and quickly, followed up on customer complaints and referred complex situations to the customer service department.

• Provide compassionate and technically skilled solutions to incoming customers, using basic data entry, and a computer-based Passport knowledgebase program to obtain information concerning federal policies, procedures, and other data associated with obtaining a US passport. 20/20 Company/ Dell May 2018 – May 2020

Customer Service Rep/Inside Sales Associate

• Provide high quality customer service and solve problems to increase customer satisfaction.

• Provide compassionate and technically skilled solutions to incoming customers, using basic data entry.

• Experience in troubleshooting software’s, email password reset, etc.

• The role involved profiling, quoting, and closing enterprise sales opportunities and supporting individual team members to become more proficient at selling Servers, Storage (EMC) and Services (DPS)

• Played an integral role in sales process as our inside sales teams rely on us for technical consultations

• Also directly advised customers on everything from product features and configurations, through to pricing and availability

• Sustained revenue streams with frequent account servicing and targeted development strategies

• Met company sales goals by servicing accounts on set schedule and offering new products

• In addition, attended weekly sales/product knowledge/IT training and quarterly Continued education courses

• Educated customers by explaining or demonstrating Power Edge Servers, Storage (EMC) Services (DPS) features and benefits.

• Increased industry knowledge and rapport by networking with prospects at trade shows and conferences.

• Met company sales goals by servicing accounts on set schedule and offering new products.

• Met recordkeeping requirements with detailed reports and thorough account information.

• Engaged customers through phone calls, site visits and product demonstrations. Target/Marketsource Jan 2016 - May 2018

Department Sales Management

• who helped customers in the electronics, toys, & seasonal departments.

• I was also responsible for stocking shelves and answering customer phone calls.

• Responsible for the interviewing, hiring, and training of new staff

• Maintaining inventory, merchandising, mobile activations, collecting payments

• Repairs using; Thunder Tix, Brush Fire, Purple Pass, Ticket Spice, and Ticketing Systems Peckham, Inc. Apr 2013 - Aug 2016

Customer Service/Sales Associate

• Provide high quality customer service and solve problems, regarding passport information and requirements, to increase customer knowledge and satisfaction.

• Reviewed and met monthly and quarterly sales targets.

• Provide compassionate and technically skilled solutions to incoming customers, using basic data entry, and a computer-based Passport knowledgebase program to obtain information concerning federal policies, procedures, and other data associated with obtaining a US passport.

• Achieving sales quotas within a protected territory while maintaining professional relationships with work colleagues and customers.

Chore Care Provider Feb 2009 - Jun 2011

Personal Health Care

• Provide strong home-based acute care and clinical skills in assessing vital signs, glucose monitoring, bathing, dressing, and grooming.

• Preserve family patient dignity and minimize discomfort while carrying out duties such as effective relations and consistent delivery of empathetic care.

Advanced Auto Parts Jan 2002 - Feb 2009

Commercial Manager

• Supervised 7 to 10 employees, along with interviewing, training and maintaining employee schedules.

• Provide customer relations and problem solving, while gaining experience with conflict resolution.

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