Brian Nwaneti

Houston, TX

281-***-****

ady0sb@r.postjobfree.com

**/**/****

Summary

IT professional with experience in supporting users with hardware and software support. I can effectively communicate with users in difficult and stressful situations when trying to resolve IT issues.

Skills

• Tableau Software

• Customer Support with data collection, analysis, and interpretation of operational and financial performance data via Power BI and Excel.

• Able to help build and maintain relational databases

• Active Directory (Microsoft /Azure) (Corporate User account management)

• Experience using ServiceNow, Zendesk, Jira workspaces and ticket applications

• Windows 10/MacOS/ and Linux

• Microsoft Office administration (Word, Excel, PowerPoint, & Access)

• Microsoft Exchange

• Cable crimping/ patching

• Java/C++/Python

• Microsoft SQL server / DBMS

Work Experience

IT Help Desk Analyst – Contract

Ciox Health – Randstad Technologies

April 2023 – August 2023

*Supported a service desk for 5000 employees

*Managed employees’ authentication

* Managed application accounts and passwords in Active Directory

*Troubleshooting Global Protect VPN connection issues, Cisco Any Connect and Citrix Virtual desktop issues and VMWare thin app connectivity issues and administration for Ciox Health/Randstad VMs

*Remote troubleshooting of users desktops and Office365 applications via GoToResolve remote log in

*Remote troubleshooting of user hardware such as computers, scanners, printer, docking station.

*Administration of users in a different healthcare-related software systems such as HealthSource, Epic and Cerner EMR applications

*Administration of Users in VOIP applications such as Ring Central and Contact center app MAX Agent

IT Service Desk Analyst – Contract

TDECU

Oct 2022 – April 2023

*Troubleshooting user hardware and software issues

*Logged issues and updated TDECU Wikipedia KnowledgeBase FAQ articles

*working with network and server team to solve critical system/Network issues and issues with software systems.

*Troubleshooting Global Protect VPN connection issues and Citrix Virtual desktop issues.

*Remotely troubleshooting with LogMeIn Rescue Remote Desktop and/or Windows 11 Remote Desktop Connection.

*Troubleshooting any desktop/peripherals/ hardware issues on site.

*Troubleshooting iMac and Windows OS machine issues for employee use

IT Support Associate

Salata Holdings LLC - 16720 Park Row Blvd.

June 2022 – October 2022

*Managed, set up and troubleshooting Toast POS (point of sale) systems for nationwide fast-food chain.

*Troubleshooting iMac and Windows OS machine issues for employee use

*Maintained all franchise locations’ online menus for (DoorDash and 3rd party vendors) and store operations via OLO dashboard and online Salata

*Generated sales and store inventory data analysis reports via OLO dashboard.

*Setup and maintain CCTV and network surveillance system with smartPSS online surveillance software.

* Performed network troubleshooting for multiple stores' networks using Cisco Meraki router dashboard on Cisco Meraki router and switches.

*Managed all employees emails via Google Admin and ticket requests via Google Workspace.

*Administered User accounts for Office365, Toast POS, OLO dashboard for all employees corporate and franchise level.

*Managed stores' food item list and prices on the website.

*Office 365/Adobe license administration and onboarding of all corporate employees.

Desktop Support Technician - Contract

BP America/Ovation Workplace Services- 501 Westlake Park Blvd, Houston, TX 77079

October 2021 to April 2022

* Installed over 100+ computers for oil and gas supermajor company, BP, in their Westlake high-rise 28 floor corporate building. I helped complete a huge hardware IT infrastructure project for BP Americas' Houston Campus.

*Office 365 corporate administration of employees

*Troubleshooting iMac and Windows OS machine issues for employee use.

*Corporate organizational unit management in Active Directory

* Installed, tested and organized workstations for optimal computer use in cubicle office settings.

* Solved any technical problems for BP employees on site ServiceNOW application including computer issues, software issues, printer issues, server issues.

*Logged returns and all currently used equipment via ServiceNOW application for BP America

*Troubleshooting Global Protect VPN connection issues, Citrix Virtual desktop issues and VMWare thin app connectivity issues and administration for BP America VMs

PC Technician- Contract

Insight Global - Houston, TX 2200 Post Oak Blvd Suite 1225, Houston, TX 77056

August 2021 to October 2021

*Supported different schools service tickets via ConnectWise application.

* Provided technical support to many teachers for their classroom procedures with the IT analyst for each school.

*Installed computers, network printers, and overhead projectors.

*troubleshoot networking issues with Cisco network routers and WAPs(wireless access points)

Education

Bachelor of Science in Computer Science

University of Houston - Victoria

2018- 2022

Certifications and Licenses

The Bits and Bytes of Computer Networking

July 2021 to Present

Technical Support Fundamentals

May 2021 to Present

References

Dennis Knie- IT project manager HCL/BP America

Phone#: 832-***-****

email: ady0sb@r.postjobfree.com

Thomas Elledge - IT project manager Prosource/BP America

Phone#: 832-***-****

email:ady0sb@r.postjobfree.com

David Tesch -IT Service Desk Analyst II - TDECU

Phone#: +1-713-***-****

Email: ady0sb@r.postjobfree.com

Contact this candidate