TERRI LYNNE

OLEKSON

T

O Riverside, CA *****,

951-***-****

ady0rq@r.postjobfree.com

EXPERIENCE

Peer Recovery Coach April 2021 - Current

Telecare Corporation Riverside, California

• Supported clients before, during and after treatment for substance abuse issues.

• Implemented and promoted ongoing community training opportunities.

• Promoted self-advocacy by assisting recovering persons with voicing needs, goals and objectives.

• Familiarized recovering persons with new environments and services through personalized support.

• Helped recovering persons develop personalized plans for achieving goals.

• Assisted participants with developing self-care skills for independent living.

• Developed strategies to overcome barriers to full participation in recovery plans. Improved long-term outcomes through effective collaboration with court system, community groups and post- treatment agencies.

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Youth Peer Partner June 2022 - September 2022

Sevita Mentor Riverside, California

• Counseled children and family members on coping skills and available resources.

• Arranged for medical and psychiatric tests to determine root difficulties and potential solutions.

• Conducted social research.

Developed and reviewed service plans in consultation with clients and performed follow-ups assessing quantity and quality of services provided.

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• Kept case history records updated and prepared regular reports.

• Supported families dealing with mental health issues, substance abuse and social adjustment.

• Maintained case history records and prepared reports.

• Helped parents improve child-rearing skills with short- and long-term program support.

• Delivered exceptional customer service to bolster strong relationships and build positive experiences. Customer Service Representative June 2017 - February 2020 Circle K Riverside, California

• Collaborated across departments to resolve customer-related issues.

• Enhanced customer satisfaction with fast, knowledgeable service.

• Met personal, team and company goals in customer service environment.

• Documented, researched and resolved customer service issues.

• Collaborated with colleagues and co-workers to deliver quality customer experience.

• Built trusting relationship with customers to better understand needs.

• Handled customer inquiries, payments and service requests.

• Informed customers of promotions and special offers to increase sales.

• Delivered fast and friendly service to handle questions and service complaints.

• Anticipated needs and resolved problems to keep customers happy.

• Addressed and resolved customer concerns and complaints. Office Assistant III October 1999 - June 2013

County of Riverside Perris, California

• Assisted staff with resources and paperwork to complete assignments.

• Scanned, indexed and stored records to manage filing system.

• Navigated highly stressful situations with ease to support office workflow.

• Prioritized tasks independently to best support office needs.

• Maintained confidentiality and discretion working with sensitive material.

• Ordered office supplies to prevent items being fully depleted.

• Prepared letters, invoices and contract language to correspond with clients and vendors.

• Fielded incoming calls and took detailed messages.

• Greeted visitors at reception, answering questions and providing direction.

• Input large volumes of data to meet accuracy requirements. EDUCATION

Certification - Peer Support Specialist December 2020 RI International, Riverside, California

Human & Social Services

RCC College, Moreno Valley, California

Diploma June 1981

Lloyd C Byrd High School, Chester, VA

SKILLS

• Group facilitation • Patient advocacy • Records review

• Progress reporting • Client counseling • Self motivation

• Team work

LANGUAGE

Advanced

Enlish

PROFESSIONAL SUMMARY

Caring Recovery Specialist focused on client wellbeing and optimal outcomes. Trained to help develop treatment plans and deliver counseling. Thorough with documentation and progress reporting. Capable Peer Recovery Coach experienced working in challenging environments. Excited about opportunity to take next career step with Telecare.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Contact this candidate