MARY BETH BOGEN

**** ****** ***** **** ********, TN 38002 901-***-**** ady0re@r.postjobfree.com

QUALIFICATIONS SUMMARY

Goal-oriented Customer Service Representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Highly skilled person with the ability to help, teach and obtain customer satisfaction. A driven producer with 35 years’ experience in all levels of working in, managing and owning a salon, and now looking to transfer these skills into a work from home position.. Prefers interactions with people and problem solving over any other task.

• Strong Customer Service Skills

• Excellent Organization Skills

• Empathetic with customers and co-workers

• Ability to work with all levels within an organization building and maintaining relationships

• Experience working in a fast-paced environment, multi-tasking across all areas of the organization

• Great follow-up and follow-through skills applying excellent problem-solving skills with all situations

• Excellent communication skills, both written and verbal

• Proficient computer and office equipment skills – currently learning Microsoft 365,

EXPERIENCE

Dabbles Hair Company Memphis, TN

Stylist March 2021 – Present

– As a stylist, I am responsible for taking care of my client from when they arrive until they depart. I greet them in the lobby and make sure they feel at home for the duration of their visit.

– At times, being a stylist is like being a good therapist. You must be in tune to your client at all times. Their mood, body language, what they are NOT telling you in order to get your client to have the exact experience they not only want but they need.

– I am responsible for taking care of my clients’ beauty needs. Paperwork to keep up with inventory and what I have done to said client for their next appointment.

Supercuts Memphis, TN

Stylist, Opener/Closer January 2019 – March 2021

– As an opener/closer, I was responsible for opening the salon and closing the salon for the day, including counting down the cash drawer and closing out the credit card machine

– Taking care of the client’s needs first and foremost from the greeting when they come in to saying goodbye and hoping to see them again. While delivering the best service possible while they are there.

– Cutting, coloring, waxing, demonstrating products for clients’ hair, for up sale

– Taking care of the banking needs for the salon when needed

– Answering the phone, taking calls and explaining scheduling for all stylists

– Helping in training of new stylist that falls back on my Technical Training position from my previous employment with Supercuts.

Goulds Academy Memphis, TN

Junior Instructor August 2018 – January 2019

While healing from a broken shoulder, I worked for a few months as a Junior Instructor at the local Cosmetology Academy until such time as I could return to the workforce in my licensed field of cosmetology.

– Planned classes for students via lesson plans that went hand-in-hand with State of TN testing guidelines.

– Helped supervise students as they worked on clients.

– Learned how to become a licensed instructor in the State of Tennessee

– Delivered excellent customer service to all clients that came into the school for salon services.

The W Salon Memphis, TN

Cosmetologist Stylist/Owner (Booth Renter) July 2013 – February 2018

– Handled all client calls to schedule appointments for services and assuring all clients left satisfied

– Managed inventory and supplies required for the operation of the business

– Processed payroll, taxes, and social security for all independent contractors within the business

– Worked with social media, referrals and walk-ins for advertising and to attract potential new business

– Excellent work ethic and provided top notch service with all returning clients

– Known for always going the “extra mile” for all clients

I left due to breaking my shoulder that took almost a year to heal.

Kroger Company Memphis, TN

Part Time Associate September 2015 – April 2017

– Part time job as part of a team that ran the Drug General Merchandise department.

– Responsible for stocking the shelves with non-food items

– Responsible for maintaining positive customer relations, especially with the older population who often shopped during my shift

I loved this job because it allowed me to be around and help people in a different environment than cosmetology. However, my salon business was growing and I needed to focus more on that.

Supercuts Memphis, TN

Assistant Manager/Store Manager/ Stylist April 2007 – July 2013

– Scheduling, banking, payroll and counseling staff as needed

– Cut, color, style and other services for clients

– Technical expert for store with new stylists or stylists struggling with the company’s patented technique

– Served as resident “fixer” whenever a situation would arise between a client and the stylist, ensuring all clients were satisfied before they left

– Understand and empathize when a client perceives an issue and work with them to see that it is an enhancement and how to work with it and their specific hair/face/skin

– Demonstrated empathy and respect for all clients in all situations regardless of “right vs wrong”; always maintain an environment of client-first mentality

EDUCATION

Jett College of Cosmetology, July 1989

ADDITIONAL AWARDS/VOLUNTEER ACTIVITY

– Volunteer awards for wig work I do for cancer patients and alopecia patients

– Numerous awards for teaching hair cutting techniques

– Certificates

o Marks of Management

o So, You Want to Be a Manager

o Certified Supercut technique

o Certified Technical Trainer in Technique

Currently taking classes for Life Coaching and Addiction Recovery.

REFERRALS

Carla Gillespie

Paralegal

615-***-****

Jason Graves

Store Manager

EW James

901-***-****

2

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