(Ivy) Kuang-Ying Shih

Fremont, CA

510-***-****

ady0qv@r.postjobfree.com

Education

UC Berkeley Berkeley, CA B.A. Applied Mathematics, emphasis in Statistics 1991-1995 Experience

Optimizely Senior Site Reliability Engineer Remote/WFH 01/22-01/23

Backend support for Optimizely Digital Experimental Platform with Terraform, chef/knife, GitHub, auto (internal tool)

Manage, support and troubleshoot Kafka data ingestion pipeline (zk, flume/logtier, elastic search, Kibana, GCP, AWS, k8s, Docker, Hadoop/HBase, Samza/Yarn, HUE, Cloudera Manager, etc)

Monitor alerts through Slack, Datadog, Nagios, Grafana, Habor, and Sentry to troubleshoot and resolve issues.

Helping managing other tools - Quay.io, Artifactory, CI/CD Tools (Jenkins, travisCI), etc.

Writing documents for processes, and technical training documents as well as contributing procedural and technical documents.

Agile task management via Jira; Oncall rotation via PagerDuty Apple, Inc Site Reliability Engineer Cupertino, CA 08/21-01/22

Focal Point of Sale Engineering for Global Apple Retail store transactional software.

Troubleshoot/diagnose any related reported incidents directly reported from the stores by going through logs in Splunk to reconstruct business flow to identify root cause and resolve, escalate to corresponding development / operation groups.

Identify impact and provide SQL queries to update production data and help developers.

Knowledge of Oracle database, SQL, Java programming language, networking, and cloud operations are essential. Sage Intacct Release Engineer San Jose, CA

10/18-06/19

Automate release processes to eliminate manual work and possible issues.

Deliver tools and features to core operations and development teams.

Manage, monitor and maintain Jenkins, troubleshoot issues and provide fixes through SVN.

Monitor QA job failures and provide analysis.

Proactively identify and mitigate issues, come up with solutions and remove obstacles to complete projects.

Communicate project plans and status. Escalate issues as required.

Configure SumoLogic to provide out of the box reports and create customized reports to managements and presentations as well as using script automation to generate other reports, email/Slack alerts.

Bi-weekly Salesforce packaging for QA to test and product management to deploy.

Evaluate, test and analyze data from Memory Profiler Software for OS and JVM. Apple Customer IST Site Reliability Engineer Sunnyvale, CA 06/17-10/17

Installed/Configured Extrahop ECA/EDA for network traffic monitoring

Wrote javascript to customize trigger and alert for ExtraHop reporting and pass data to Splunk.

Created dashboards to monitor TCP/UDP/SSL/HTTP for Apple UAT/Production Applications using ExtraHop.

Set up AppNeta for Apple global data centers (Asia, America,Europe) for network monitoring and troubleshoot connection issues.

Used Site24x7 for third party external data center monitoring.

Recorded and provided training videos for internal customers for ExtraHop.

Wrote scripts in python/shell to generate reports and task automation and managed in GIT. Oracle Fusion Financial Release Engineer Pleasanton, CA 06/12- 6/17

Refresh/merge codeline branches and monitor build results.

Create, maintain and manage Fusion Financial Development environments.

Review and approve/reject developer’s merge request for branch transactions.

Create, maintain manage, release Financial and FSCM Patch Bundle to customers

Create, document the process and train others

Create and apply patch bundles to environments for testing.

On rotation to support Oracle Fusion Central System Test and maintenance patching environments for Oracle Fusion Releases.

Web Admin for the team: Set up, configure and maintain the site.

Write scripts in perl/cgi/sql/expect/jython/python/shell to generate various reports for preemptive tracking, review and task automation.

Provide trainings for team and development on technical and procedural contents as necessary. Oracle Fusion Procurement Release/QA Engineer Pleasanton, CA 06/11-05/12

Assisted QAs to perform sanity check, QTP automation, QTP execution and monitoring using Quality Center.

Monitored QA automation execution, analyze test failures, provide root causes, and manage bugs for release candidates

Maintained, deployed, and debugged local environments for QA and development teams.

Performed release management responsibilities such as merge/refresh/clone family code branch, create/apply patches to family environments.

Acted as backups for 2 ST lead on maintaining central system test environment duties for entire Fusion Applications. PeopleSoft Release/Build Engineer Pleasanton, CA 01/10-06/11

Performed Database builds and Packaging for both Application and Tools releases.

Provided production support/development for the BASS, EM HelpDesk and SRP systems.

Provided support for Ad-hoc requests (off-cycle tools upgrades, Pre-Validation testing, etc)

Managed/maintained PeopleTools build servers

Change control support for ICE (Internal bug tracking system)

Managed OwnerID changes for Application releases

Worked closely with Environments teams (DBA’s, QAE) to provide support for build environments

Supported and performed Oracle Virtual Machine PeopleSoft template builds. Wrote BASH and SQL scripts to automate database build tasks.

PeopleSoft, CRM QA Test Developer Pleasanton, CA 12/03-12/09

Tested Call Center applications, reporting, EIP, Assignment Engine, Workflow Notifications, Business Project, and Branch Script, etc.

Automated test plans using QualityCenter/ TestDirector, WinRunner, QuickTest, and PSScript.

Participated Development meetings, reviewed and provided feedback for functional, technical, and UI designs.

Designed, automated and executed automated or manual tests and develop test plans for applications

Logged and created bug reports using the PeopleTools incident tracking database.

Worked with development on performance and misc. issues. Fixed bugs for developers as assigned. PeopleSoft Tools QA Lab and Development Supports Pleasanton, CA 11/02-12/03

Installed, setup, troubleshoot and maintained testing environment for PeopleTools 8.1x and 8.4x application/ batch /web (Apache, WebLogic, WebSphere) server on different UNIX platforms (Sun/AIX/HPUX/Tru64/RedHatLinux) and types of database

(Oracle/Informix/DB2/Sybase). Build DB2/Oracle demo databases as necessary.

Maintained all UNIX testing servers in QA lab and communicated with Development Support.

Executed automated or manual tests on development builds for all supported platforms of PeopleTools using Rational Robot.

Logged and created bug reports using the PeopleTools incident tracking database.

Worked with developers to debug, test and set up test environment as necessary. Network Guys Inc. Network Security Engineer Fremont, CA 02/01-11/01

Provided Presale consulting, implementation and technical support for security products.

Installed, configured, supported and evaluated firewall, routers, network security and related products, such as Checkpoint, NOKIA IP series, Intrusion, SonicWall, WebSense, TumbleWeed, OpenSystem, and ISS RealSecure, etc., on different platforms (Windows NT/2000, Solaris 7/8 and RedHat Linux 7.x)

Worked with customer to troubleshoot network/firewall issues, network redesign, security audits and recommendations. ACS Customer Support Engineer Hungtington Beach, CA 04/00-01/01

Provided pre-sale, post-sale and technical support for a reseller of Sun, Veritas, Cisco, Check Point, Alteon products. Work with developers to debug, test and set up test environment as necessary. UCI Program Analyst Irvine, CA 01/00-04/00

Provided technical support on Windows, MacOS and UNIX environment for staffs and students for department of Physical Sciences

Maintained, managed and implemented Web projects using Apache 1.3.x and write HTML/DHTML/javascript/Perl/CGI documents/scripts as necessary.

JPL UNIX System Administrator, Sect. 394, NASA Pasadena, CA 03/99-07/99

Provided onsite/remote support over 250 desktops and servers for Space Flight Operation Facility.

Upgraded and consolidate Sun Workstations from SunOS 4.1.x to Solaris 2.x for Y2K and to help centralization of NIS+ NFS

Supported Checkpoint FW-1 4.0, and DNS.

Wrote shell scripts in Bourne and Perl to automate tasks.

Acted as backup group lead when necessary.

Sun Micro. UNIX System Administrator El Segundo, CA 09/97-09/98

Provided onsite/remote support for over 200 desktops and servers in 4 sales offices at Los Angeles region.

Configured/Maintained/Troubleshoot/Installed Solaris 2.5.1/ 2.6(Sparc) servers/desktops, running NIS, NFS, SMTP, web services, Legato Networker, Solstice DiskSuite, Jumpstart, application servers; X86 on Toshiba laptops, CISCO switch hubs (1900/2800).

Past projects include setting up and migrating NIS/NFS/Backup/Print Servers, jumpstart/setting up remote access on Toshiba laptops Sun Micro. UNIX /Call Center Support Analyst Milpitas, CA 04/95-10/95, 07/96-09/97

Provided frontline technical support for internal employees at Sun Microsystems offices worldwide.

Troubleshooting modem access, ISDN, PPP running Solaris 2.x/x86 on Sparc/Ultra workstations, Toshiba laptops, Javastations, as well as OS/desktop support for CDE, NIS, NFS, SMTP, printer, network problems and misc. software applications over the phone.

End of user support for CDE/Javastation deployment team at Sun (troubleshoot, report, and bug track CDE/Javastation problems) and also deployment of ISDN, PPP on Toshiba projects

HaL Computer Sys. UNIX System Support Analyst Campbell, CA 01/96-07/96

Provided frontline technical user support for 500+ internal customers.

Responsible for troubleshooting UNIX, network and application problems on Solaris 2.x and SunOS4.1.x Center of EUVE Astrophysics Software QA Engineer Berkeley, CA 01/94-04/95

Conducted all software releases, tests, and audits from incoming satellite data. Wrote C/Bourne shell scripts to handle large data files.

Automated testing procedures under UNIX to facilitate tasks. Used FrameMaker and LaTeX. Modified and ported system software and UNIX applications.

Courses and Certifications

Solaris Server Administration for Solaris 2.5.1 and 8 10/97, 10/00

Solaris Network Administration for Solaris 2.5.1 10/97

Legato Networker for UNIX 11/97

Design Relational Database 01/00

Introduction to Oracle 8i 03/00

Checkpoint Certified System Administrator (CCSA) 09/00, certification 11/00

Advance Firewall Management (CCSE) 11/00. certification 03/01

Oracle BPEL Process manager: Srvcs Orch Ed1 02/05

PeopleTools Bootcamp 02/08

FreeBootCamp Full Stack Web development 2016

Python Programming for programmers 2017

Backend DevOp Python Development 11/21

Technical Knowledge

Programming Languages -- C, MIPS Assembly, Lisp(XLISP/Scheme), LaTex, CSS, XML, HTML, UNIX/CGI shell scripting (BASH, Bourne, C, Perl, expect), Python, Jython, Java

Databases – Oracle, Postgres

Operating Systems -- AIX, HPUX, SunOS, Solaris, Linux, MS DOS, MacOS, Windows 2000/XP/10 Others

Fluent in Mandarin Chinese (read, write and speak)

US citizen

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