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Customer Service Real Estate

Location:
Hendersonville, TN
Posted:
August 17, 2023

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Resume:

Denise Nunez

*** ******* ****

Hendersonville TN 37075

Home 407-***-****/Email ady0p4@r.postjobfree.com

Employment History

New Rez Refinance/Caliber Home Loans (September 2020 – February 2022)

Title Processor

Responsible for processing title for Florida refinances

Inspired Title Services, Taylor Morrison Homes (May 2018 – July 2020)

Title Processor

Responsible for processing title for new Florida homes for closings with builder client

Precision Closing Services Title/Seagle Law Firm (November 2017 – April 2018)

Contract Position

Escrow Assistant

Responsible for processing title for closings for residential/timeshare properties

Assist in completing closing instructions for closings/warehousing

Complete cpl and title commitments per lender/closer requests

Preparing spreadsheets to track sales/closing for brokers/vendors for timeshare

Leading Edge Title (August 2016 – July 2017)

Escrow Assistant

Responsible for processing title for closings

Complete closing instructions for closing disclosures for closings/warehousing

Complete cpl and title commitments per lender requests

Digital Risk (August 2015 – August 2016)

Processor – Primary Client Bank of America

Responsible for processing services for Home Equity Loan Products

Closer – Primary Client B2R Finance

Responsible for closing services for commercial rental properties

Healthfirst (October 2014 –Jul 2015)

Member Services Representative – Primary Health Service Plans/Qualified Health Plans

Responsible for member services of Healthfirst products

SunTrust (November 2011 – September 2014)

Sales (3/14-9/14)

Responsible for sales of SunTrust products for inbound calls

Mortgage Closer(3/13-11/13)

Responsible for closing refinances/purchases loan products for SunTrust Mortgage Retail in the Orlando Campus

Consumer Collector II (transferred 3/13)

Responsible for collections on consumer loans for home equity/2nd mortgages

Chase (May 2009-August 2011)

Collections/Customer Service Advisor II

Responsible for collections and recovery of credit card business in Customer Support Division of JP Morgan chase Bank

Handled call volume of approximately 25-50 per day with satisfactory completion of incentive goals for completion of collection recovery

Received awards/certificates for excellent attendance record, highest team record for payment resolution set ups for month

Timeshare Closing Services (February 2007 – January 2009)

Resort Transfer Specialist - Resort Transfer Department

Customer Response Specialist -Customer Service Department.

Responsible for confirming transfers of ownership for timeshare closings are complete at resort, provide reporting for closings for sales support

Responsible for incoming calls/voice messages from clients /owners to confirm completion of transfers of timeshare properties, provide exact details for current status of transaction for sales support

Lifestyles Realtors (May2006-January 2007)

Closing Coordinator - Miriada Condominiums, Orlando FL- Contract Position

Responsible for coordinating closing for condo conversion of 250 units for Miles Development

Provide point of contact between listing brokers, buyers, title agents and builder to assure completion/closing date for purchase of condo is accurate and all processes on target, including completion of condo, with custom requirements, release of certificate of occupancy required for closing, approval of loan, loan docs to title agent, scheduling of closing, provision of keys to buyer w/all homebuyer warranty docs from builder

Ocwen (August 2005-May 2006)

Collections-Loss Mitigation Mortgage Products

Responsible for closing foreclosed properties, REO, for Ocwen, to include coordinating closing between title agents/loan docs, including HUD settlement statements, to offsite title agents for buyers to complete; process docs when returned for recording, check for detail in accuracy, disburse funds upon closing to balance file

Responsible for contacting foreclosed property owners to obtain info to process loan modification process, calculate debt ratios for loan qualification; provide information for closing agents in the field, set up collection efforts

Land America/Gulf Atlantic Title (June 2004-July 2005)

Escrow Closing Officer - Millennia Office, Orlando FL

Responsible for residential closings for builder client - PULTE Homes

Complete HUD statements, closing docs for FHA and conventional loans for buyers of Pulte homes

Reconcile loan file and disburse loan proceeds to all parties, provide loan docs for warehousing and recording

Richmond Abstract Title (April 2003-June 2004)

Loan Processor/Closer - Winter Park, FL

Responsible for loan processing for residential closings to include clearance of requirements of title commitment for lender, set up files for title closers, warehouse and disburse funds upon closing

Performed closings at offsite locations as mobile closer

Review, process and prepare loan packages for FHA and/or conventional new and refinances loans for closings

Fassett, Anthony & Taylor PA (September 2001-March 2003)

Real Estate Paralegal - Orlando, FL

Responsible for closings for time share clients and refinances

Review, process and prepare loan packages for closing-offsite and in-house

Prepared HUD Statements, CPL’s, title commitments, loan docs for loan closings for foreign clients, 1031 tax withholdings and IRS information for FHA and conventional loans

Prepare and issue title policies

SunTrust (September 1996-August 2001)

Loan Specialist-Consumer Lending Department-SunTrust Tower-Downtown

Personal Banker- Dr. Phillips Branch

Responsible for residential closings for equity lines of credit, HELOC, loan product; coordinate closings between consumer lending department and branch

Responsible for customer service/sales of bank products at branch, to include secured and unsecured products

EDUCATION

Florida State University, 1976, BS Social Work - Major, Elementary Education - Minor

REFERENCES UPON REQUEST



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