Customer Service Accounts Receivable
Resume:
VALERIE FREELAN
Shepherdsville, KY 40165
*******.*******@***.***
Detailed-oriented Collections Assistant / Office Administration with 43 years experience in customer service with a medical background. Competencies include billing, coding, appointment scheduling and collection of payments as well as excellent communication and time management skills. Handles task with accuracy and efficiency. Dedicated professional who can work with a team or independently.
Work Experience:
Kentucky Pain Associates 2021-present
Accounts Receivable Collections Assistant / Scheduling Appointments
• Create invoices and posting payments to accounts and run reports for end of day.
• Work with Attorneys and their offices with Liens, Medical records request.
• Assist with calls to insurance companies regarding unresolved issues (bills received/ payment status)
• Follow up on calls, emails,letters concerning accounts.
• Scheduling appointments, obtaining medical records. EBlu Solutions 2019 - 2021
Insurance Verification Specialist
• Verify insurance benefits for patients on behalf of Medical Physicians and their practices for all types of medications.
Center for Orthotic and Prosthetic Care / Hanger Clinic August 2009 – October 2019 Office Administrator
• Customer service by telephone or in person to provide information about products or services provided by our company.
• Use computers for various applications, such as database management or word processing, answering phones, filing, faxing.
• Set up and manage paper or electronic filing systems, recording information.
• Scheduling appointments, meetings.
• Learn to operate new office equipment.
• Order and dispense office supplies.
Education:
Medical Assistant
Louisville College of Medical and Dental Careers - Louisville, KY November 1980
Bullitt Central High School – Diploma 1979
Skills:
Scheduling Surgery / Appointments (10+ years), Accounts Receivable, Filing (10+ years),Excel, Microsoft Word (10+ years), Customer Service,Office Administration. References:
Alex Gamboa Kentucky Pain Associates 502-***-**** Karla Sallee Friend / Hanger Clinic (270) 234- 3947 Billie Pryor. Friend / HR Director 502-***-****
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