DEBRA BARRETT

**** ******* ***** **, *** Grove, CA 95624 Cell 650-***-**** Email: ady0og@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Over 18+ years of Administrative experience, Customer service including support to Executive staff, Directors and Owners

Good sense of business principals, conduct and morals

Goal orientated, determined performer with good sense of adaptability

Comprehensively follows loose instructions and completes tasks thoroughly, and meets strict time frames

Positive, happy, very patient, outgoing personality influence in the workplace, and well-liked by others

Extremely patient, and a problem-solver of difficult situations, demanding management, clients and staff

PROFESSIONAL EXPERIENCE

04/22-5/22 Pacful Inc., Rancho Cordova, CA

Account Manager / Customer Support

Managed three food accounts: Kinders BBQ, Umqua Oats, and The Good Bean.

Managed five employees including multiple other employees when there was an increase in productivity.

Handled a high volume of incoming & outgoing emails, including other account managers and management.

Maintain accurate records of products, stock new products, and provide management to ensure accuracy.

Handled waybills for trucking transfer paperwork for incoming and outgoing shipments.

Accurately maintain company database including all stock and warehouse items

Verify all incoming mass shipments to be accurate and ensure all goods are in excellent condition.

10/21-4/22 Telus International, Folsom, CA – (contract - Robinhood Brokerage)

Robinhood Customer Support Representative

Remotely Communicate with customers, 40-60 daily by phone and email regarding account details and activities

Work independently and collaboratively alongside a team to resolve customer concerns.

Screen and review pending applications for incoming customers.

Process compliance documents and adhere to all SEC and FINRA regulations.

10/19-12/19 Kelly Services for Centene/Healthnet, Rancho Cordova, CA

CSR in Call Center – (Temp Contractor)

High volume call center environment helping customers with questions regarding their coverage.

Documented conversations for agents to update client information and accurately service customer.

Quoted eligibility, helped with deductibles, OOP expenses, discussed types of coverage.

Searched limitations and areas that would be considered in-network or out-of-network, Physicians, and medical groups.

03/19-05/19 Experis for CGI, Rancho Cordova, CA

Administrative Assistant / Indexer - (Temp Contractor)

Assists administrators and executives with duties on an as needed basis.

Screened incoming email and added them to categorized folders.

Verified invoices and orders to reduce errors.

Responsible for scanning and reviewing batches of timecards in IBM Data cap, to ensure timely payments.

Corrected invalid field hours, vacation, travel, and Sick/Holiday time of caregivers paid by the State.

01/15-03/18 Design Furnishings, West Sacramento, CA

Inside Sales / Customer Service (President’s Club in 2016 & 2017, 100% of offered bonuses)

Answer incoming calls to help consumers with product questions to make purchases.

Contacted customer to confirm order details prior to shipping and identify any up-sell opportunities,

Identified and knew all details of the products functions, pricing, and purposes.

Presented and sold company products to customers through our website, Zendesk online chat, phone, and in person.

Demonstrated and shared best practices with the rest of the Team, guiding them as requested.

03/10-09/13 BAE Systems, San Francisco Ship Repair, San Francisco, CA

Jr. Planner/ Subcontractor Admin Asst.

Supported Estimating department, formalized labor, and material costs, for ship repair conversion projects.

Provided subcontractor packages, associated drawings for the Port Engineer

Develop man-hour, material, and subcontractor cost estimates reports to accurately reflect the production performance.

Submitted purchase orders to ensure subcontractors were paid.

Approved dates to purchase needed material, travel arrangements and equipment before the set dry docking date.

04/07-05/08 Cisco Systems, San Jose, CA

Budget Management Administrator to Operations / Field Marketing

05/05-02/07 Solectron Corporation, Milpitas, CA

Executive Admin. Asst to VP of Corporate Communications / Public Relations

07/00-3/03 EMC Corporation, South San Francisco, CA

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